/ MEDIA RELEASE
STRICTLY EMBARGOED UNTIL 9.30PM SATURDAY 24TH AUGUST

Cityprom Celebrates the Stars of the City at Gala event

Cityprom celebrated its 24thannual Service Excellence Awards this evening at the Albert Hall with a crowd of over 350people.

Cityprom Executive Officer, Vanessa Cahoon said “Tonight is the culmination of a three monthprocess to determine a winner, runner-up and highly commended in each of our seventeen categories.The rigorous process begins with staff being nominated by either their customers or our team of mystery shoppers. Over 150 finalists across seventeen categories were interviewed by a panel of nineteen independentJudges, all experts in theirchosen fields”.

“The Awards are designed to recognise businesses and their staff who exhibit excellence in their chosen field. We want Launceston Central City to be recognised as a friendly, exciting and vibrant place to visit and excellent customer service is an integral part of the experience.In challenging timeswe need to realisethe ability of great customer service to shape the success of any business”.

Launceston Mayor Albert van Zetten said "For more than two decades, these awards have recognised and honoured those who contribute to retail in our city. Retail is a huge economic driver for Launceston and Northern Tasmania, and positive experiences in our retail sector encourage repeat visits to our city which benefit our economy. I would like to congratulate and thank all of the participants in this year's awards for the difference they make to Launceston, and I would also like to thank all those who took the time to enter nominations."

Guests were treated to special performances by local artists Lisa Tedeschi and young and upcoming musician Reuben Koops, currently appearing on Australia’s Got Talent.

Well-known local business identity Frank Tedeschi of Willswas inducted in to the Hall of Fame.

See over page for full list of category winners.

Category / First Name / Last Name / Business
Hospitality Service Award-
Non Dining / Casey / McLean / Cocobean Chocolate
Runner Up / Molly / Rafferty / Kameo Coffee Lounge
Highly Commended / Karina / Cox / Kameo Coffee Lounge
Highly Commended / Rebecca / Filz / Cocobean Chocolate
Hospitality Service Award-
Dining
Winner / Bec / Sullivan / The Star Bar Hotel & Cafe
Runner Up / Christopher / Wright / Exeter Bakery in the City
Highly Commended / Anna / Bailey / This Café
Highly Commended
Gold Star Service Excellence Award
(Large Retail)
Winner / Lovelia / Lowe / Myer
Runner Up / Annalea / Groves / Target
Highly Commended / Morgan / Haas / Best & Less
Gold Star Service Excellence Award
(Small Retail)
Winner / Vanessa / Littlechild / Quadrant News Express
Runner Up / Amy / Meddings-Blaskett / Paddy Pallin
Highly Commended / Jacqui / Johncock / Timeless Elegance
Highly Commended / Patrick / Smith / The Running Company
Special mention / Karen / Leighton / Little White Boutique
Sophie / Jones / Little White Boutique
Shannyn / Colla / Little White Boutique
Hall of Fame Service Excellence Award / Frank / Tedeschi
Business Management
Winner / Kim / Green / Pizza Capers
Runner Up / Michael / Samutt / Telstra
Highly Commended / Samantha / Stevenson / Watson's Showcase Jewellers
Highly Commended / Tanya / Rowe / Exeter Bakery in the City
Product Specialist Award
Winner / Rebecca / Fox / Telstra Shop
Runner Up / Mel / Quinn / Stallards Camera House
Highly Commended / Michael / Perkins / Quadrant Mall Telstra Store
Highly Commended / Mitchell / Hart / Quadrant Mall Telstra Store
Professional Service Excellence Award
Winner / Cherie / Mackean / Commonwealth Bank
Runner Up / Hephzibah / Stephenson / Commonwealth Bank
Highly Commended / Janelle / Dean / Bendigo Bank
Rising Star Award
Winner / Mitchell / Hart / Quadrant Mall Telstra Store
Business Excellence Award-Small business
Winner / Elephant Property
Runner Up / Cocobean Chocolate
Highly Commended / Miss J Audrey
Highly Commended / Mint Relax Revive
Business Excellence Award-Large business
Winner / Heritage Isle Credit Union
Runner Up / Pizza Capers
Highly Commended / Commonwealth Bank
Special Mention / Australian Hearing Centre
Special Mention / LINC Tasmania
Customer Service Excellence-
Business Owner
Winner / Sharee / Marshall / Sharee Marshall
Runner Up / Maxine & Nick / Lindsay / Kameo Coffee Lounge
Highly Commended / Lyndel & Max / Rawlings / This Café
Highly Commended / Richard / Sims / Sims for Property
Total Care Award
Winner / Claire / Richardson / The Body Shop
Runner Up / Aimee / Lonergan / Glow Cosmetics
Health & Well-Being Award
Winner / Michelle / Claxton / Optomeyes
Runner up / Heather-Rose / Lindsay / Optomeyes
Highly Commended / Narelle / Boxhall / Healthpoint Pharmacy
Top Shop Award
Winner / Vashti
Runner Up / Smiggle
Access Friendly Business Award
Winner / Haab Designer Jewellers
Runner Up / Sharee Marshall
People's Choice
Winner / This Café
Runner Up / Little White Boutique
Highly Commended / Kameo Coffee Lounge

**ends**

Issued:Launceston 24thAugust 2013

For further information please contact

Vanessa Cahoon 0417 373 919

Cityprom Limited PO Box 14410363 343321