Job Description &
Person Specification
Role Overview
Post title:
/Box Office Assistant
Salary:
/£8.25 per hour + Holiday Pay
Full/Part Time:
/Part time
Contract term:
/Zero Hours
Date of Writing:
/January 2017
Accountable to:
/Front of House Supervisors / Venues Duty Managers
Accountable for:
/N/A
Location:
/Students’ Union and Manchester Academy
Eligibility:
/All current University of Manchester students
Working Day
This role is a customer facing role and is predominantly desk based, with occasion light lifting as required. Shifts will be spent working in a busy customer facing environment working as the first point of contact for all customers to the Students’ Union and Manchester Academy.
You will be expected to give availability during the evenings and particularly weekends. Typical shifts are 5pm – 10.30pm, although there will be occasions when you will be required to work later.
Purpose of the role
To ensure the smooth running of the Box Office for Manchester Academy Venues, using advanced ticketing software and EPOS till system (full training on all system will be provided).
To deliver excellent customer service at all times and act as an ambassador for the Union with upmost professionalism and discretion
To act as first point of contact for students, visitors and customers at the Union helpdesk; providing information about the Union’s services and facilities and signposting to other services as necessary.
Principle duties
- To ensure that excellent customer service is delivered at all times.
- To administer Manchester Academy tickets and other ticket offers as and when required
- To monitor accessibility and disabled provision bookings for the venues and meeting rooms.
- To operate relevant telephone, computer and other equipment as required.
- To ensure event and offer guides are up to date and relevant.
- To assist the house and facilities team with room, equipment and mini bus bookings.
- To assist with general reception duties including managing post and deliveries, recording and monitoring lost property and contacting security and emergency service as required.
- To welcome students, customers and visitors to Manchester Student Union and Manchester Academy Venues; acting as an ‘Ambassador’ for the Union at all times.
- To act as a point of contact and knowledge about the Union, providing up to date information and advice on union services and facilities, whether in person, email or phone etc.
- Other duties as required by line manager
General duties of all staff
To contribute to the delivery of the teams objectives as determined in the operating plans
To provide support and assistance to the elected officers as required
To undertake all administrative aspects associated with individual role
To assist in key Students’ Union events throughout the year including Welcome Week & Elections
To adhere to all Students’ Union policies & procedures
To contribute to Union projects and participate in working groups
To demonstrate Students’ Union behaviours in daily working life
Job Description &
Person Specification
We care about each other
We deliver with impact
We are proud
We think big
We Put Students first
Job Description &
Person Specification
Signed
Date
Manager
Date
Person Specification
Criteria / Essential or desirable / Assessed ViaApplication form / Assessment Centre /Interview
Qualifications
Good general education / Essential / √
Experience
Experience of working in a customer facing role / Essential / √ / √
Experience of dealing with difficult situations in a calm, professional manner / Desirable / √
Able to communicate clearly both verbally and in writing / Desirable / √
Experience of cash handling / Essential / √
Knowledge & Skills
Demonstrable understanding of the activities and aims of the Union / Desirable / √ / √
Confident in using Microsoft Office / Essential / √
Strong communication skills with the ability to convey complex information to a diverse range of customers / Essential / √ / √
Personal Attributes
Proven ability to remain positive and professional in a busy working environment / Essential / √ / √
Demonstrate ability to provide support and guidance to a range of individuals / Essential / √
Demonstrate ability to effectively prioritise multiple queries/demands ensuring excellent customer service is maintained at all time / Essential / √ / √
Values & Ethics
Understanding of and commitment to the principles of Liberation& diversity / Essential / √ / √
Ensure a sustainable approach is taken to all working practices / Essential / √ / √
Puts students at the heart of all they do / Essential / √ / √
Embodies the Students’ Union Behaviours and Standards / Essential / √ / √