Fundraising and Supporter

Job pack for:

Fundraising and Supporter

Engagement Officer

Contents

Job description

Staff benefits

Equal opportunities statement

Equal opportunities monitoring form

Fundraising and Supporter Engagement Officer

Salary: up to £25,000 (depending on experience)

Hours of work: Full-time, 35 hours per week

Contract type: Permanent

Location: Central London, WC1B

Closing date: 10am Monday 10 July 2017

Interviews: From 12 July-2 August 2017

How to apply: Send a CV, a covering letter and equal opportunities monitoring form to Arlene Wilkie, Chief Executive, at

Purpose

·  Play a key role in engaging and stewarding our committed and dedicated supporters, establishing strong and effective relations, and maintaining and increasing their level of engagement

·  Play a key role in ensuring our fundraising data and financial management systems are accurate and up to date

·  Support our two senior fundraising managers through stewardship of key supporters to grow income and increase the charity’s profile

Key activities

Planning

·  Work with the senior fundraising managers to develop a new cause led fundraising programme to establish and enrich relationships with new and existing supporters and generate engagement and impact

·  Support the senior fundraising managers by reviewing our database, carrying out prospective research, developing a pipeline of fundraising opportunities, and write bids

·  Handle the day to day management of our donors, and our challenge and community events

Day to day donor management

·  Respond to enquiries (telephone, email, post)

·  Manage our Raiser’s Edge database

·  Keep accurate and up to date donor records

·  Participate in quality control and clean up

·  Process supporter enquires, donations and mail fulfilment

·  Data management and financial processing

·  Process donations promptly and accurately processing of donations and resolve any problems

·  Ensure Gift Aid declarations are up to date

·  Liaise with finance, record and process invoices for team expenditure

·  Maintain written procedures

Manage portfolio of challenge and community events

·  Work with communications to promote challenge events and community fundraising opportunities

·  Support fundraisers throughout the event journey

·  Attend major challenge and community events to support fundraisers on the day

·  Develop local fundraising groups, volunteer led fundraising and local partnerships as required

·  Ensure all fundraising event correspondence, fundraising packs and other related materials are up to date and provided in a timely manner

·  Undertake all administration before and after challenge and community events as required

·  Maintain and update the fundraising pages on our website

Monitor fundraising activities

·  Prepare data analysis, insight and management reports, including running quarterly reports and creating data queries as necessary

·  Work with fundraising managers to maximise the most efficient use of data

General

·  Maintain office supplies and equipment

·  Process post

·  General administration duties for the fundraising team

General responsibilities

·  Develop a good understanding of the issues surrounding migraine and primary disabling headache conditions

·  Contribute positively to team meetings, team working, collaboration and implementation of organisational priorities

·  Have empathy with the aims, goals and values of the Trust, and a commitment to support delivery to meet these

·  Take direction on projects and priorities, which may vary from time to time

·  Be able to act on own initiative and work as part of a team

·  Be flexible within the broad remit of the post, and be prepared to work some evenings and occasional weekends

·  Represent the Trust at external meetings and conferences as required

·  Abide by organisational policies and practices

·  Undertake training as required

Person specification

You will need to demonstrate that you already have the following:

Education

·  Numerate and literate with a good standard of education, preferably to degree standard

Experience and knowledge

·  Significant experience of using a CRM fundraising database (knowledge of Raiser’s Edge would be an advantage)

·  Significant experience of accurate inputting of data into a database

·  Significant administrative experience

·  Experience of working in a fundraising role

·  Experience of delivering high quality customer care

·  Ability to communicate effectively with supporters face to face, in writing and by phone

·  Ability to handle complex and sensitive enquiries face to face, in writing and by phone

·  Understanding of fundraising rules and regulations, including data protection

Skills

·  Excellent attention to detail

·  Excellent written and verbal communication skills

·  Excellent planning and organisational skills and ability to prioritise and organise workload

·  Able to understand and follow set standards and procedures

·  Able to maintain confidentiality of information held and processed

·  Good numeracy skills

·  Ability use information appropriately in line with the Trust’s confidentiality and data protection policies

·  Competent with MS Office particularly Word, Excel and Outlook

·  Excellent interpersonal skills and the ability to communicate well with a broad range of people

Values and behaviours

·  An understanding of and commitment to the work and values of the charity, and an ability to demonstrate those values in your work

·  An empathy and understanding of the issues that affect people with migraine

·  Passionate about tackling the stigma around migraine

·  A proven ability to demonstrate high degree of personal integrity, self-determination and honesty

·  Energetic,self-motivated with high standards and an appropriate professional image

·  Commitment to the aims of the service and the charity’s vision

·  Diplomatic and tactful

·  Respects the unique contribution of every individual and works positively in a diverse environment

Staff benefits

We are committed to ensuring a positive working culture for all employees as well as a good work life balance. Listed below are the benefits we offer to our staff.

Pension scheme

We offer our employees the benefit of contributions to a personal stakeholder pension scheme. Employees will be eligible to join the scheme after the completion of three months satisfactory service and will receive employer contributions for the duration of their subscription to the scheme only. Further details will be included in an individual’s terms and conditions of employment.

Season ticket loans

We offer our employees loans for the purchase of annual and monthly season tickets which can be negotiated by employees in discussion with the Chief Executive following satisfactory completion of the probationary period.

Flexible working arrangements

Our usual working hours are 09.00 to 17.00 Monday to Friday. Flexible working can be arranged between employees and their line manager.

Other benefits

We have a number of policies and procedures relating to annual leave and other leave arrangements which include flexible working for employees with dependents, maternity and paternity leave, sick pay allowance and time off for dependents, as well as policies for benefits relating to employees health and safety.

Equal opportunities statement

The Trust is committed to the promotion of equal opportunities in its employment practices and in the provision of services. It is committed to the progressive development of policies and practices that are non-discriminatory in the widest sense that recognise and respect diversity and encourage the challenging of discrimination.

This policy applies to all staff at the Trust, which includes employees, volunteers, trustees and temporary workers.

In employment, the Trust aims to ensure that no job applicant or employee receives less favourable treatment than any other on the grounds of gender, marital status, colour, race, nationality or ethnic or national origins, accent, age, appearance, caste, class, disability, domestic responsibilities, health or HIV status, religion, sexual orientation, trade union activities or unrelated criminal convictions.

All staff members will be given equal opportunity and access to training and development opportunities to enable them to progress both within and outside the organisation.

The Trust’s policy of non-discrimination applies equally to conduct at work. All members of staff should understand that the effective implementation of the Trust’s policies depends on the commitment of every member of staff.

In relation to service delivery, the Trust exists to provide information to those affected by migraine and the support of research into the causes and treatment of the condition. The Trust’s publications and information provision are intended to encourage the highest standards of good practice, in relation to equal opportunities as in other respects.

Procedure for complaints by service users, whether on equal opportunities or other grounds, is set out in our complaints policy.

Equal opportunities policy monitoring

The Migraine Trust requires its staff to operate within its policy of equal opportunity and not to discriminate against any person because of sex, sexual orientation, race, colour, national or ethnic origin, religion and belief, disability or age. The information you give will be held in strict confidence and will be used for monitoring purposes only. Any information you give on this form will not affect your application.

Thank you for your time and co-operation in completing our form.

Title of post applied for
Personal details
Date of birth / Gender
Age / Nationality
Ethnic Origin
Choose one from section A to E, then tick the appropriate box to indicate your cultural background.
A. White / B. Mixed / C. Asian or Asian British
White British / White and Black Caribbean / Indian
White Irish / White and Black African / Pakistani
Any other white background / White and Asian / Bangladeshi
Any other Mixed background / Any other Asian background
D. Black or Black British / E. Chinese or other ethnic group
British Caribbean / Chinese
British African / Any other ethnic group please specify:
Any other Black background
Religion
Disability
The Disability Discrimination Act describes a disability as ‘a physical or mental impairment, which has a substantial and long-term effect upon a person’s ability to carry out normal day-to-day activities’. Using this definition:
Do you consider yourself to have a disability? / Yes / No
Do you require any special adaptations/ equipment to take up employment? / Yes / No
If ‘yes’ please give details: