Rica Job DescriptionResearcher

Job Title: Researcher (June 2014)
Purpose of role
  • To assist with Ricaresearch to help improveproducts and services for all, including older and disabled people.
  • To assist with Ricaresearch and the publishing of independent consumer information for older and disabled people.
  • To promote the interests of Rica.

Key Accountabilities
Research
To assistProject Mangers with
  • Design and execution of product and service evaluations, using appropriate research methodologies.
  • Desk based research, market research and consultation with stakeholders.
  • Surveys, mystery shopping, usability testing, interviews and focus groups.
  • Analysis of qualitative and quantitative data.
  • Production of client reports and consumer information.
  • Verification and data checking.
  • Work to the requirements of Rica’s Information Standard accreditation.
Communication
  • Liaise with clients, partners, field workers and other stakeholders.
  • Assist when responding to public telephone and email enquiries as required.

Qualifications, Training, Professional memberships or Accreditations
Essential
  • A degree, or equivalent qualification, in research methodologies, or a relevant research based discipline e.g. ergonomics, human factors, psychology, HCI or similar discipline.

Experience and Track Record
Essential
  • Familiarity with qualitative and quantitative research methods such as user tests, surveys and
    focus groups
  • An understanding of practical statistics with an ability to think analytically
  • The ability to communicate verbally and write precisely in a plain colloquial style
Desirable
  • Experience of working in a multi-disciplinary research team
  • Understanding of accessibility issues affecting older and disabled people as consumers and
    as research participants.

Capabilities Profile – technical skills/knowledge
Essential
  • Up-to-date knowledge of research methodologies.
  • Good numeracy and analytical skills.
  • An ability to write precisely in a plain everyday style.
  • IT literate with knowledge of a range of software including Microsoft Office Suite.

Capabilities Profile – leadership, management or personal skills/knowledge
Essential
  • Responsible, motivated with a good work ethic
  • Willingness to learn
  • A team player
  • Respectful, honest and friendly
  • Sympathetic to the needs of both disabled and older people.

Researcher (2014)

Rica Job DescriptionResearcher

Organisational information
Reporting line, structure, key working relationships
Reports to: / -Co-Directors
Direct reports: / -none
Key interfaces: / -All Rica staff
-Rica field operatives (mystery shoppers)
-External research agencies and service providers
-Consumers
-Clients
-Other third sector organisations
Resources, scale and scope of role, location and any travel factors
  • The post holder is required to familiarise and comply with Rica’s policies andprocedures.
  • Role based in London but will be required to travel to research and testing laboratories in Milton Keynes and other locations in the UK for meetings and events.
  • This job description is intended as a guide to the main responsibilities of the post and not as anexhaustive list of duties and tasks. The post holder may be required to undertake other duties as appropriate, which are not listed above, at the direction of the Co-Directors. Thejob description may be amended from time to time after consultation with the post holder.

Researcher (2014)