Job Title: Garden Centre Sales Assistant

Reports to:Garden Centre Manager

Accountable to:Garden Centre Manager

Hours of work:Full time andincludes alternate weekends and Bank Holidays

Purpose:Assist customers and increase sales through exceptional customer service

Key Deliverables

  • Deal with customer queries and requests in a timely manner
  • Assist in the set up of the Garden Centre and external sales area, stock and equipment for the trading day
  • Maintain a tidy, clean and neat environment at all times, to include cleaning and tidying of stock and fixtures as necessary
  • Assist customers with their purchases and to their vehicles as required
  • Maintain neat and tidy storage areas
  • Fill up and maintain stock levels as necessary
  • Receive and process deliveries
  • Scan in and price up deliveries as requested by Garden Centre Manager
  • Maintain an accurate stock file through the accurate use of EPOS
  • Merchandise new and existing stock and create attractive displays
  • Maximise turnover through active selling techniques
  • Process customer sales in a polite and efficient manner
  • Awareness of security for the house, grounds, shop stock and cash. Report any suspicious activity to Duty Manager
  • Awareness/understanding of and adherence to Health & Safety policy
  • Maintain a smart and tidy standard of appearance at all times
  • Evacuation of staff and public from Garden Centre in an emergency
  • Cashing down of tills as required
  • Break down all packaging as generated and dispose of rubbish as requested.
  • Secure shop and stock at end of trading day
  • Any other duties as may be reasonably requested by the Garden Centre Manager or a Senior Manager

Person Specification

Essential

  • Flexible approach to duties undertaken
  • Good customer service skills
  • Ability to work within a team or on own initiative as required
  • Effective communication and organisational skills
  • Honesty and a high level of integrity
  • Enthusiasm and capacity for hard work
  • Attention to detail
  • Systematic and cheerful approach with a ‘can do’ positive attitude
  • Working outdoors in inclement weather
  • Physically fit and capable of lifting and stacking heavy items including compost, aggregates, pots and shop fittings

Desirable

  • Good knowledge of Horticulture

CASTLE HOWARD YORK YO60 7DA

Registered Office: Castle Howard Estate Limited, The Estate Office, Castle Howard, York, YO60 7DA

Registered in England and Wales No. 480214