Job Role

Job Title: Receptionist 10.5 – 12 hours Job Ref: WYZ2018

Salary: £7.54 per hour

Location: Wigan Youth Zone, Parsons Walk, Wigan

Job Purpose:

To take responsibility for the reception area and act as the first point of contact for members, visitors and the general public.

Context of the post:

Wigan Youth Zone opened in Spring 2013 and is a £6m building project with state-of-the-art facilities, providing a wide range of sporting, artistic, cultural and general recreational activities and targeted services. Wigan Youth Zone provides a safe meeting place for young people, particularly those from disadvantaged backgrounds, where they can participate in a wide range of positive activities, all for just 50p. The two-storey building has a four-court sports hall with climbing wall, a fully-fitted fitness suite, a boxing gym, dance and performing arts studios, as well as music, media and visual arts facilities. There is also a cafe, together with recreational and social areas. Externally there are four all-weather kick-pitches. Wigan Youth Zone opens 7 days a week, 52 weeks a year, providing local young people with somewhere to go, something to do and someone to talk to.

Job Description

Main duties and responsibilities

·  To take responsibility for maintaining the reception area at Wigan Youth Zone and providing a welcoming environment;

·  To act as the first point of contact for Youth Zone members, staff, volunteers, suppliers, visitors and the general public;

·  To ensure visitors comply with health and safety requirements and child protection/safeguarding procedures, including the allocation of visitors’ badges;

·  To deal with telephone enquiries, take and relay messages, and screen and direct calls;

·  To book Youth Zone members into sessions, enter new members on to the membership database and collect entrance fees (training will be provided for the membership database but basic computer skills will be required);

·  To support young people with completing membership forms and to issue membership cards;

·  To cash up at the end of each Youth Zone session;

·  To ensure that any administration and paperwork is up to date and completed by the end of each Youth Zone session;

·  To maintain the meeting room calendar for the Youth Zone;

·  To keep records up to date related to attendance, trips, events and meetings;

·  To assist with any general administration functions as required.

General

·  To be alert to issues of safeguarding child protection, ensuring the welfare and safety of Youth Zone members is promoted and safeguarded, and to report any child protection concerns to the designated Child Protection Officers using safeguarding policies, procedures and practice (training will be provided);

·  To assist with any promotional activities and visits that take place at the Youth Zone;

·  To actively promote the Youth Zone and positively contribute towards increasing Youth Zone membership;

·  To adhere to Wigan Youth Zone policies at all times, with particular reference to Health and Safety, Child Protection and Equal Opportunities.

Other duties

·  To carry out any other duty with the Youth Zone provision and facility operations, and within the competencies of the post holder, as directed by your line manager or a senior manager.

Person Specification

Essential / Desirable
Experience
Managing or supervising a reception desk or entrance point / ü
Working in a customer facing environment / ü
Dealing with the general public / ü
Skills and Abilities
Ability to engage with all types of people from young people, community members and colleagues to official visitors and Board Directors / ü
Willingness to support the Youth Work team in ensuring a safe and fun environment for all Youth Zone members / ü
Ability to remain calm and in control in pressurised situations / ü
Good communication and interpersonal skills / ü
Ability to work on own initiative and as part of a team / ü
Ability to pay attention to detail, be thorough and organised / ü
Excellent time keeper / ü
Knowledge and Understanding
Knowledge of computers and relevant software / ü
Qualifications
GCSE English and Maths grade C or above, or equivalent qualifications / ü
European Computer Driving Licence / ü
Personal Qualities
Interested in helping young people access positive activities / ü
A flexible attitude to work and a willingness to perform a variety of duties to ensure an efficient and effective service / ü
Welcoming and approachable / ü
Helpful and reliable / ü
Willing and able to work in the evenings and at weekends / ü

Additional information

Normal working hours will be:-

Week 1 – 10.5 hours – Thursday – 5.00pm – 8.00pm and Sunday – 11.00am – 7.00pm

Week 2 – 12 hours – Thursday – 5.00pm – 8.00pm and Saturday – 3.30pm – 9.00pm

There will also be the potential of additional hours in the evenings (up to 9.00 pm) and at weekends during Youth Zone sessions or at events, and also working during the day.

In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check.

Remuneration package

Salary: £7.54 per hour

Holidays: 25 days plus 8 bank holidays (pro-rata)

Pension: Eligible, after six months’ service, to join Wigan Youth Zones Personal Pension Scheme; 3% of salary is contributed by Wigan Youth Zone, if the employee contributes 3% or more.

Application information

To apply, complete the application form and return it to , quoting the job reference number in the subject field. For any queries please ring 01942 612061.

Closing date: Tuesday 2nd January 2018

Interview date: TBC

Start date: ASAP

Page 1 of 3 December 2017