Job Description

Job Title: Volunteer Services CoordinatorReports to: Volunteer Services Manager

Base: HospiceDate:January 2016

Objectives / Typical Tasks
Recruitment & placement of volunteers /
  1. Recruit and place volunteers in their agreed role.
  2. Ensure all appropriate checks are carried out with volunteers prior to their placement ie DBS check, references and driving licence checks.
  3. Liaise with other Hospice managers to assess the resource requirement for volunteers in their teams
  4. Conduct regular appraisals of the performance of volunteers.
  5. Arrange appropriate training and support of the volunteers and the maintenance of accurate records.
  6. Carry out the day to day administration of the Voluntary Services Department.
  7. Support the Retail Manager with regard to volunteer issues in the Hospice shops.
  8. Keep volunteers up to date on all Hospice developments by way of regular meetings and / or newsletters.
  9. To organise, prepare and present induction programmes for all new volunteers.
  10. Maintain links with other local voluntary service providers, schools and colleges to facilitate the recruitment of future volunteers. Provide work placements when appropriate.

Collaborative Working /
  1. Work closely with other Hospice departmentsto manage the volunteer resource.
  2. Liaise with other hospices and external groups tokeep up to date with developments in best practice, legislation and volunteer issues in general.
  3. To set appropriate standards of professionalism within the volunteer workforce.
  4. To encourage the enthusiasm of Hospice volunteers.

Working environment and team /
  1. To be aware of own and Team’s obligations under Health & Safety legislation
  2. Management of Reception function including salaried receptionists.
  3. To organise volunteer rotas, checking availability, making sure duties are covered whilst ensuring best quality service.
  4. To report onmonthly KPIs.
  5. Develop structures, systems, procedures and policy to support volunteering.

Continuous self-development:
To ensure knowledge, skills and competence are relevant to the service / 1.Take responsibility for own professional development, identifying training and development needs to line manager.
2.Keep up to date with skills and knowledge.
3.Complete annual mandatory training.
4.Attend specialist training and development activities within the Hospice as and when required.
Hospice Philosophy:
Actively support the vision, philosophies and values of the Hospice. /
  1. Promote the core values of the Hospice i.e. compassion, respect, dignity, hospitality, justice and trust.
  2. Act in a non-discriminatory manner.
  3. Maintain confidentiality at all times.
  4. Act as a positive role model to the team and wider community.
  5. Undertake any other duties that are in keeping with the values of the Hospice that you have the skill and ability to carry out

Person Specification
Essential / Desirable
Qualifications
  • Educated to GCSE A-C or equivalent in Maths and English (or equivalent)
/
  • Accredited volunteer management training
  • Training/teaching qualification

Knowledge & Skills
  • Good organisation, proactive and planning skills
  • Excellent interpersonal skills
  • Problem solving skills
  • Proactive approach to individual’s needs
  • Ability to work on own initiative
  • Good IT skills, including use of MS Office
  • Positive attitude
/
  • Knowledge of the Hospice sector/charity sector or NHS

Experience
  • Experience and understanding of working with volunteers
  • Activity and project management including the production of KPIs
/
  • Training delivery
  • Experience of recruitment and selection
  • Co-ordination of people/management experience

Personal
  • An ability to demonstrate the core values of the Hospice
  • Ability to work flexibly
  • Organised, with excellent time management skills
  • Excellent verbal and written communications skills