Consumer Products Key Performance Indicators

Programs & Services Committee

Fiscal Year Report

Consumer Products Key Performance Indicators

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Financial Summary

Fiscal Year 2013 April to June Gross Sales Direct $187,540

Fiscal Year 2012 April to June Gross Sales Direct $194,519

Fiscal Year 2013 April to June Gross Sales Retail $393,818

Fiscal Year 2012 April to June Gross Sales Retail $383,804

Fiscal Year 2013 April to June Gross Sales Government Subsidized Assistive Devices Program (ADP, STEP, Blue Cross, SAIL) $301,152

Fiscal Year 2012 April to June Gross Sales Government Subsidized Assistive Devices Program (ADP, STEP, Blue Cross, SAIL) $357,326

Grand Total Fiscal Year 2013 April to June $882,510

Grand Total Fiscal Year 2012 April to June $935,649

Customer Performance Statistics

This includes sales through our retail locations, phone ordering service and on-line ordering service.

Fiscal Year 2013 April to June Net Sales Amount $582,787

Fiscal Year 2012 April to June Net Sales Amount $564,215

Fiscal Year 2013 April to June Net Quantity Sold 16,274

Fiscal Year 2012 April to June Net Quantity Sold 14,371

Fiscal Year 2013 April to June Number of Invoices 11,114

Fiscal Year 2012 April to June Number of Invoices 10,385

Fiscal Year 2013 April to June Average Net Sale Per Transaction $52.44

Fiscal Year 2012 April to June Average Net Sale Per Transaction $54.33

Fiscal Year 2013 April to June Units Per Transaction 1.46

Fiscal Year 2012 April to June Units Per Transaction 1.38

Fiscal Year 2013 April to June Return Amount $43,366

Fiscal Year 2012 April to June Return Amount $66,196

Fiscal Year 2013 April to June Product Returns as a percentage to gross sales 6.93%

Fiscal Year 2012 April to June Product Returns as a percentage to gross sales 10.50%

Retail Store Focus

Fiscal Year 2013 April to June Number of Retail Stores 23

Fiscal Year 2012 April to June Number of Retail Stores 19

Fiscal Year 2013 April to June Total Operating Hours 8,921

Fiscal Year 2012 April to June Total Operating Hours 6,489

Fiscal Year 2013 April to June Retail Sales per Hour $44.15

Fiscal Year 2012 April to June Retail Sales per Hour $59.15

Fiscal Year 2013 April to June Average Retail Sales Per Store $17,123

Fiscal Year 2012 April to June Average Retail Sales Per Store $20,200

Fiscal Year 2013 April to June Total Volunteer Hours 2,378

Fiscal Year 2012 April to June Total Volunteer Hours 2,044

Fiscal Year 2013 April to June Average Volunteer Hours Per Store 103.4

Fiscal Year 2012 April to June Average Volunteer Hours Per Store 107.5

Fiscal Year 2013 April to June Number of Re-Seller Partnerships 5

Fiscal Year 2012 April to June Number of Re-Seller Partnerships 5

Fiscal Year 2013 April to June Cumulative Gross Sales from Re-Seller Partnerships $13,863

Fiscal Year 2012 April to June Cumulative Gross Sales from Re-Seller Partnerships $15,819

The following is a list of re-seller organizations that purchase items from us to sell in their own stores.

Frontier Computing

Glen Cade (IDA) Pharmacy

Independent Needs Centre

Vision Aids

Vision Australia