Michael J. Langone

, Winchester, MA 413.222.6377 (cell)

SKILLS SUMMARY

  • IT Professional with over 20 years of experience at all levels of Administration and Support including a wide variety of hardware, software, networking, project management, programming.
  • 9 years experience as Director/Coordinator/Administrator providing sole IT support for an organization.
  • Provided technology and administrative support from service provider to user, for hundreds of users over a wide geographical area for multiple organizations.

General Experience:

  • 20 years of PC Hardware and Software, Printers, Notebooks, MAC’s, iPads, Tablets experience.
  • 20 years of experience routers, switches and phone systems.
  • 20 years of TCP/IP networking, VPN and Wi-Fi experience
  • Hands on experience with DOS, NT/2000, XP, Windows 7, Windows 10,Macs, AD, Group Policies
  • 9+ years working with various systems: Maintained MPLS WAN/LAN in over a dozen locations along the east coast. Organized and set up networks and systems for new locations and relocation of old ones. Administered fiber optic - Cat5 ethernet network 25 server farm (IBM Xseries) including 2k8/2k3 AD, 2k8 Terminal server, (services include, but not limited to: DHCP DNS, WINS, IIS, administrative, admissions, library, and registrar applications, McAfee and Symantec Backup Exec, BlackBaud software), 2k3 Exchange/OWA, Blackberry 4, Linux Ent5, and other servers including Windows NT4.0 and 2000, Novell 3.12/4.1, MAC OS 6,7,8,X with AppleshareIP (classroom services), and RedHat Linux 3.0 (email and firewall). Client networks included over 100 IBM PCs and Macintosh workstations.
  • 20+ years: Repaired and installed professional and consumer computer and electronic equipment for retail outlets, repair shops and individuals. Installed operating systems web sites, and applications and instruct institutional and personal users. Web site:
  • 7+ years coding and debugging applications in multiple languages on multiple systems.
  • Languages:HTML, PHP, ASP, Visual Basic, Javascript. C, FORTRAN, Pascal, BASIC, VB, COBOL, Macro Assembly, Query, JCL. Unix and DOS batch programming. SQL, MySQL and Access scripting.
  • 5 years of experience as a Lvl 1/2 Help Desk Support for medical users Epic, Meditech,eCube, and Athena
  • Black Diamond Networks-Contractor:Lahey Health Care. Desktop Support provisioning Dell laptops and desktops for EPIC system, including imaging, user configuration, and software installation.

Fresenius. Provide by telephone and remote support, technical and administrative expertise to 15,000 users in a health care system, for Win7 and XP,eCube/Sorian, Lotus Notes, O365, Remedy.

  • Atlantic Associates-Contractor: Steward Health Care, Westwood, MA. Same as Fresenius above, as well as web apps Meditech, Athena, eCW, Citrix, Courion, O365, MSOutlook and other apps.

CERTIFICATIONS:

Have had CCENTas well as CCNA/MCSEtraining and hands on experience.

Brainbench Certificates:

Networking Concepts, Network Technical Support, Computer Fundamentals, Javascript, HTML 3.2.

TECHNICAL SKILLS

Machines:Dell, IBM: PC/XT/AT family. Macintosh family. DEC: PDP-11, VAX family. HP, SUN Sparcstation. Cisco routers, Multiple brands of switches and firewalls. Others.

Operating Systems:Microsoft: All, including 2008/2003 server, XP, Windows/DOS 7, 10. Mac: OS 6, 7, 8.1, 9.1, X. Novell: 3.11, 3.12, 4.1. UNIX./LINUX. (BSD, Redhat 9 and RHE 5, VAX/VMS. SunOs

Languages:HTML, PHP, ASP, VB, Javascript. C, FORTRAN, Pascal, BASIC, COBOL, Macro Assembly, Query, JCL. Unix and DOS batch programming. MySQL and Access database scripting.

Networks:TCP/IP, Ethernet, AppleTalk/Share/IP, DecNet, Sytek, direct cable and software links between IBM, VAX, and Macintosh computers. Networking protocols.

Other Hardware:Many brands of laptops, desktops, printers. Scientific test and lab equipment. Engines, electric motors, compressors. Professional and consumer electronics repair and installation including receivers, amplifiers, power supplies, car stereos.

WORK EXPERIENCE

Independent Contractor1985-Present

When not otherwise engaged in full-time work, performed contract work focusing on management, installation, maintenance, configuration, training and repair of various networks, hardware, and software, L1,2,3 user support, programming, and other computer/IT support.

  • Repair and install a wide assortment of professional and consumer computer and electronic equipment for retail outlets, repair shops and individuals. Web site:
  • Install operating systems web sites, and applications and instruct institutional and personal users.
  • Write and modify applications for Windows and DOS platforms, including graphics games video image capturing, photo reproduction, network communication.
  • Design, Web sites and databases using HTML, Javascript, PHP, ASP, MySQL and Access.
  • Managed consumer retail outlet with 20 employees.

Recent Contracts including:

Collabera, contractor:2017-present

  • Cisco-Umbrella-Cloudlock, Waltham, MA: IT analyst:
  • Responsible for daily management and network analysis of hybrid Cisco VPN, LAN and WiFi network for integration to Cisco network.
  • Perform system analysis and organize IT operations.
  • Provide day to day support of IT needs of over 100 Mac and Pc users. Windows 10, Mac OS High Sierra, Office 2016, Google Docs, Meraki wireless, Cisco switches and routers, Jira ticketing.

Various Agencies: 2016-2017

  • Cabling projects. AV/Wireless installations and setup, router installations and configuration, Audit Nortel CS1000 Telecom Switch, migrate and setup users in new buildings, re-image and repair Dell laptops, assemble and test specialized hospital workstation monitors..

Black Diamond Networks, contractor3/2014-5/2016

  • Lahey Health Care
  • Desktop Support provisioning and repair of Dell laptops and desktops, including imaging, user configuration and support, and software installation using LanDesk.
  • Monitor daily ticket flow in Remedy to make sure all issues are properly researched, resolved or escalated.
  • Apply troubleshooting techniques and technical knowledge to identify the severity of the problem and perform needed steps to resolve the issue.
  • Fresenius Medical Care.
  • Provide by telephone and remote support, technical and expertise to users in a health care system. Using Win7 and XP, eCube/Sorian, Lotus Notes, Remedy.

Atlantic Associates 6/2013-3/2014

Steward Health Care, Westwood, MA

  • Provide by telephone and remote support, technical and administrative expertise to 15,000 users in a health care system, for Win7 and XP, as well as web apps Meditech, Athena, eCW, Citrix, Courion, O365, MSOutlook and other apps.

Different contractors 2012

  • Dell Equipment Imaging/Configuration Win7 Refresh/Re-image Project for the Veterans Administration, Acosta, and Massport using various imaging strategies.

Velociti: Site Manager , Configuration Tech2011-12, 2016

  • Overseeing installation of wireless networks for Sears/Kmart. Configuring and confirming network setup. Configuring transponders for UPS trucks.

Other contractors including: IBA Software, TCML, Gurus2Go, Go2IT, Bobby Jones Electronics, Ipswitch:

  • Installing hardware and software upgrades, Programming, Consumer electronics repair.

FULL-TIME WORK:

System/Network Administrator:

Eastern Connection (Package Delivery Service), Woburn, MA6/2008-2/2010

  • Administered 25 server farm (IBM E/Xseries) including 2k8/2k3 AD, 2k8 Terminal, 2k3 Exchange/OWA, Blackberry 4, 5 RHEL5 servers, McAfee Server. Symantec Backup Exec, HP robotic tape library.Acronis
  • Maintained MPLS WAN/LAN in over a dozen locations along the east coast. Organized and set up networks and systems for new locations and relocation of old ones. Equipment included: Cisco 1800/2600 routers, PIX and Barracuda firewall appliance.
  • Administered Mitel SX-200 phone system including adds/changes.
  • Maintained a network of printers, thin clients (Wyse CE), laptops and PCs for office users.
  • Add/remove users and profiles, mailboxes, Group policies. Provide helpdesk support for all users
  • Worked with vendors to obtain and maintain services.

Help Desk Technician/Analyst:

Inforonics (Managed Services company)12/2006-12/2007

  • Analyst for over a year at managed services company NOC, for over a dozen companies around the world, providing Level 1 and Level 2 phone support for hardware and software.
  • Level 2 support for Bluesocket and Colubris (now HP) wireless access controllers.
  • Ticketing tools include Salesforce, NetSuite, Heuristix, others.

Philips Electronics (Medical devices division)5/2005-11/2006

  • Technical Help Desk Analyst for 15,000 employees across the country, providing L1 and L2 phone support for hardware and software, including Lotus Notes, SAP, VPN clients, SecureID, and other proprietary applications.
  • Used Clarify for ticketing. Contracted through HP, set record for tickets/month.

Field Service Technician

Forbes/Snyder, Tri-state Technologies: Easthampton, MA 4/2003-2/2004

  • Field Service Technician repairing networked POS (Point Of Sale) systems and applications, both proprietary (specializing in Dunkin Donuts POS) and on Windows 2000 OS. Also set up and repaired computers, cash registers, printers and other business equipment.

Technology Coordinator

Eaglebrook School: Deerfield, MA 7/1999-9/2001

  • Coordinated the Technology Dept., and was sole support for, telephone, networking, email, and internet access for 250 students and 80+ faculty and staff.
  • Set up and Administered Cisco and Bay Network/Nortel routers and fiber optic switches. Planned, oversaw and performed redesign and upgrade to gigabit network.
  • Worked with contractors to design and install phone and data network into new construction.
  • Provided systems analysis and negotiation of phone and internet services, bills and contracts, saving thousands of dollars. Purchased/installed/repaired all computer hardware and software as needed
  • Administered fiber optic - Cat5 ethernet network for 10 servers running NT4.0 and 2000 (services include, but not limited to: DHCP DNS, WINS, IIS, Proxy, CyberPatrol), (administrative, admissions, library, and registrar applications including BlackBaud software), MAC OSX with AppleshareIP (classroom services), and RedHat Linux 3.0 (email and firewall). Client network included over 100 IBM PCs and Macintosh workstations.
  • Administered Definity G3 PBX (now Avaya) and Audix Voicemail System. Wired punch-down blocks.
  • Created phone codes and produced monthly phone bills for all users using MSWord and Access macros. Reduced processing time for phone bills from two days to 2 hours.
  • Provided web site and proxy services, including SurfWatch/CyberPatrol protection for students and faculty.
  • Reprogrammed web-based Comment/Grading System using Visual Basic, ASP, and Javascript, providing connectivity with databases and email system.
  • Upgraded/Installed Win2000, WinNT 4.0, Win95-98, MacOS X, using cloning strategy when possible
  • Provided telephone support and training for users as necessary.
  • Produced instruction manuals, documentation, and outlines for users and management.

Director of Computer Services

ServiceNet Inc (Public Service Agency): Northampton, MA 4/1998-4/1999

  • Hired as Computer Technician, within 5 months received 2 raises and promotion to Director.
  • Created MIS department where none existed before. Managed 80-100 computers, and over 250 users over 3 counties.
  • Managed, and was sole support of, three Ethernet networks using TCP/IP and IPX/SPX running Netware 3.12, WinNT 4.0 Server and WinNT Terminal Server.
  • Managed voice-mail system Active Voice on OS-2 Provided and managed Internet access and mailboxes
  • Gave training and phone support to users as necessary, including packages I had no prior knowledge of.

Classified Operations Staff

Advocate/Weekly Newspapers: Hatfield, MA 1994-1997

  • Created and produced a web site for the classifieds section. Wrote and modified C code to prepare files for internet access. Wrote and modified CGI scripts in C for web search engine.
  • Upgraded and managed a 10b2 network running NetWare 3.11 and 8086 DOS based PCs to a 10bT Novell NetWare V4.1 network w/ Pentiums and Windows 95 including all hardware and software.
  • Produced (electronic pre-press) the classified sections for three of our six papers in Connecticut and Massachusetts and New York every week using Quark Xpress.
  • Maintained SunType Classified System, wrote rate table formulas, wrote typesetting macros for print and web, created report and mailer templates, automated backup procedures.
  • Maintained the voice mail system for the personals section of our papers.
  • Did on-going system analysis of classifieds department to determine needs, repairing, replacing, adding, and performing hardware and software upgrades as necessary.

Assistant Computer Coordinator, Elec. Tech.

Hampshire College: Amherst, MA 1990-1994

  • Assisted Academic Computer Coordinator with installing, customizing, and maintaining IBM, Mac, VAX, and SUN computer hardware, operating systems, networks, and applications.
  • Wrote data entry macros, documents for systems setups and applications and instructed others.
  • Installed and repaired professional/studio audio, video, film and photographic equipment.

Computer Room Manager, Research Asst./Lab Technician, Programming Consultant, Counselor/Supervisor.

Univ. of Mass., Amherst, MA1983-1987

  • Set up and maintained polymer testing and analysis equipment (rheometers and associated instruments) in a chemical engineering lab. Wrote applications for data analysis, format conversion, and test equipment interfacing.
  • Managed graduate computer-resource room. Performed system analysis, working with faculty, staff and students to determine needs, organize resources and purchase equipment.
  • Installed, customized, and maintained operating systems, networks, and applications on VAX, IBM, and Mac platforms. Wrote documentation for system setups and applications, and instructed others in their operation through seminars and personalized instruction.
  • Assisted instructors with grading and analysis of computer programs written in many computer languages on mainframes, minis, and PCs, and provided technical assistance to students designing and debugging those programs.
  • Researched, edited and wrote informative brochures concerning local housing issues for the general public and supervised co-workers doing same; counseled public on area housing and landlord-tenant relations; was member of search committee to hire next coordinator (over 15 year tenure).
  • Supervised grounds crew during summers.

EDUCATION/TRAININGS/SEMINARS

  • University of Massachusetts - Amherst, MA – 4 years of College
  • Classes:Concentration in Computer and Information Science: nine computer related classes including 5 languages, a two semester consulting project, data structures, and a team software engineering project.
  • Also: psychology, Chinese, sociology, rhetoric, and linguistic anthropology. 3.24 GPA for listed classes.
  • Activities:News and information segments; music DJ. Tournament chess player - Class A rating.

Winchester High School, Winchester, MA

  • Trainings and Seminars/Certificates:
  • Cisco Router Basic Training. Cisco Interconnecting Cisco Network Devices (ICND) V1,V2. Maintaining 2k3 server environment. Basic/Advanced WinNT 4.0/2000 Administration Macintosh Repair and troubleshooting. MicroSoft TechNet Seminars. Netware 3/4 Training. Windows95/98 System Administration, Dreamweaver CS5, Flash CS5, SQL level 1 and level 2. Dell: DCSE 685 Client Softskills, 702 Mgmt Deployment Tech Lead.
  • VHA: Privacy and HIPAA training FY12, Prevention of Sexual Harassment. VHA: SAC, NACI security clearance.

Robert Half Technology Transcript