KRISTEN’S FAQ’s #4 – Updated on 6/25/15
Frequently Asked Questions

Questions on Requests Forms submitted on INMOTION

  1. What is the difference between theCREATIVE, PRINT, and CREATIVE & PRINT request forms on InMotion?

Use the CREATIVE REQUEST form when you need something created that will be used electronically.
Use the PRINT REQUEST form when you have something created that you need printed in large quantities and/or on special paper.
Use the CREATIVE AND PRINT REQUEST form when you need something created and printed in large quantities and/or on special paper.

  1. How do I get something DESIGNED by Mona? I don’t need it printed.

Submit a CREATIVE REQUESTform on InMotion. The link to the site is on AS Central > Resources > Marketing & Licensing > Resources.

  1. How long does it take to get something DESIGNED?

7 BUSINESS DAYS

  1. How do I submit a PRINTREQUEST for materials that are not on the print site? I already have it designed.

Submit a PRINT REQUEST form on InMotion. The link to the site is on AS Central > Resources > Marketing & Licensing > Resources.

  1. How long does PRINTING take?

It takes the print company AT LEAST 7 BUSINESS days to print your order.

  1. How long does SHIPPING take?

It takes anywhere from 1-4 BUSINESS DAYS.

  1. How MANY BUSINESS DAYS will it take to ship to me?

See the shipping chart to calculate your shipping time: . Enter the ZIP CODE 63043 and then choose “Shipped from this ZIP code.”

  1. What if I need something CREATED AND PRINTED?

Submit a CREATIVE AND PRINT REQUEST form on InMotion. The link to the site is on AS Central > Resources > Marketing & Licensing > Resources.

  1. How long does a CREATIVE AND PRINT request take?

It takes 14 BUSINESS DAYS for a CREATIVE AND PRINT REQUEST to be completed.

  1. What if I submit my request form with TOO SOON of a DUE DATE?

Your form will be rejected.

  1. What do I do if my request form was REJECTED?
    Revise it according to the edits that were sent to you and then resubmit it.
  1. What if I ABSOLUTELY NEED TO RUSH an order?

Approval from your supervisor MUST be e-mailed to Kristen Hager & Sheila Sullivan. Sheila MUST APPROVE the rush order for it to be accepted.

Questions on Orders PLACED on the PRINT SITE

  1. How long does it take STATIC items which are SIGNS, POSTERS, BROCHURES, FLYERS, BANNERS, TATTOOS, STICKERS, PINSetc. THAT CANNOT BE MODIFIED to ship?

Static items will be shipped within 48 HOURS after the orderISAPPROVED. (See the shipping map in Question #6 to find out shipping time.)

  1. How long does it take VARIABLE items which are SIGNS, POSTERS, BROCHURES, FLYERS, BANNERSetc. THAT CAN BE MODIFIED to ship?

Variable items take 5-7 BUSINESS DAYS to be producedafter the orderISAPPROVED. Once the variable items areproduced, it will take 3-5 MORE BUSINESS DAYS for them to ship.(See the shipping map in Question #6 to find out shipping time.)

  1. How long does it take WALK BROCHURES to ship?

Walk Brochures take 7-10 BUSINESS DAYS to be producedafter the orderISAPPROVED. Once the walk brochures areproduced, it will take 3-5 MORE BUSINESS DAYS for them to ship.

  1. How long does it take WALK SHIRTS to ship?

Once your Walk Shirt order is APPROVED, it is sent to the t-shirt vendor. The t-shirt vendor sets up a proof for you to approve which will be sent to you by Kristen Hager. Once the proof is approved, it takes 2-3 BUSINESS DAYS for the Walk Shirts to be produced. Once the Walk Shirts are produced, they will ship. (See the shipping map in Question #6 to find out shipping time.)

  1. How long does it take COMMITTEE AND VOLUNTEER SHIRTS to ship?

Once yourCommittee and Volunteer Shirt order is APPROVED, it is sent to the t-shirt vendor. It takes 2-3 BUSINESS DAYS for the Committee and Volunteer shirts to be produced. Once the Walk Shirts are produced, they will ship. (See the shipping map in Question #6 to find out shipping time.)

  1. What if I need my print site order RUSH SHIPPED?
    E-mail Kristen Hager and Sheila Sullivan and copy your supervisor with your ORDER ID # (starting with 25066-) and state when you need the order by. Rush orders will be processed AFTER Sheila approves.
  2. How do I see tracking for my print order?

Go to your “Completed Orders” and click on the Order ID # of the order you are looking for. When the order is ready to ship, you will see a small yellow box with a green arrow on it. Click on that:

It will then show the UPS tracking numbers of your orders:

  1. How do I EDIT & RESUBMIT an order that was DECLINEDby my approver?
    NOTE: YOU CAN ONLY EDIT AND REORDER ONE ITEM AT A TIME.
    1. Go to your “Declined” orders on the homepage of the print site:

2. Click on the order that was declined:

3. Click on “Repeat Order”:

4. Click on the order ID # of the item that you need to edit:

5. Click on “Edit”:

6. Change what you need to on the template and then click “Save” or “Save as New.”(Choosing “Save” will update the original template you worked on. Choosing “Save as New”will save a new template):

7. Update the quantity if you need to and then click on “Save”:

8. Enter a cost center (project code) to charge the order to and project description. Enter the shipping address on the next page and finish with check-out!

  1. How do I CHANGE THE QUANTITY AND RESUBMIT an order that was DECLINED by my approver? I don’t need to edit it.
    Follow steps 1-3 in Question # 19 (above). Change the quantity number and then check-out!
    Questions on ISSUES with the PRINT SITE
  2. What if I DO NOT see my PROJECT CODE (aka COST CENTER) on the print site when I go to place my order?
    E-mail Kristen Hager with a copy to your supervisor stating which project code you need added.
  3. What if I CANNOT LOG IN to the print site?

E-mail Kristen Hager the username and login that is not working, and she will assist you.

  1. What if I charged my order to the WRONG PROJECT code?
    E-mail Kristen Hager your ORDER ID # (starting with 25066-) and let her know what the correct PROJECT CODE is.
  2. What if I need to CHANGE THE SHIPPING ADDRESS?

E-mail Kristen Hager your ORDER ID # (starting with 25066-) and let her know what the correct SHIPPING ADDRESS is.

  1. The wrong person is approving my order. How do I change this?

E-mail Kristen Hager with a copy to your supervisor the PROJECT CODE you billed your order to and let her know who the correct approver(s) should be. (REMEMBER: THERE CAN BE UP TO THREE STEPS OF APPROVERS and APPROVER STEPS ARE SET UP BY PROJECT CODES.) Kristen will have it changed after your supervisor confirms it is correct.

  1. I placed my order on the print site and allowed for the correct amount of days to receive it and still have not received it. Now what do I do?

E-mail Kristen Hager and Sheila Sullivan with a copy to your supervisor your ORDER ID#, the date you placed the order and the absolute last date you need the items by. Kristen will look into it immediately to find out if:

  1. The item in your order that hasn’t shipped is on backorder.
  2. If the item in your order that hasn’t shipped shipped out incorrectly.

We will do everything we can to get it taken care of for you.
Thank you!