SATYA KISHORE KOPPISETTI

Contact:+919989470752

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Enterprising leader & planner with a strong record of contributions in streamlining project operations, heightening productivity, systems & procedures, in quest of senior level assignments in Project Management / Testing Operations /TechnicalOperations with a leading organization of repute

PROFILE SUMMARY

Project Management Professional with over 16 years of experience in:

~ Project Management~ Quality Assurance~ Stakeholder Management

~Program Management~ Release Management~Business Analysis

~Testing Operations~Technical Management~Liaison & Coordination

Forward-focused Project Management / Testing/Technical Professional with expertise in concepts of end-to-end project planning and implementation starting from project initiation, scope management andschedule preparation to cost estimation, risk analysis, quality management, and project closure across hi-tech, media, health, public sector, and financial services domains.

Demonstrated strong consulting skills while liaising with the customer on project requirements, scope and integration with existing systems along with development, configuration, integration, testing, optimization, implementation and debug of bespoke customer solutions

Hold certifications of Project Management Professional (PMP), ITIL – Foundation, Salesforce Admin 201, and ISTQB – Foundation

Solid understanding and expert knowledge of Agile and Traditional Project Management Principles/ Practices with the ability to blend them to fit project and business environment; well versed in Waterfall, Agile and PRINCE 2 methodologies

Experienced in analyzing situations by using a systematic approach and identifying patterns and connections between them for creating an amicable and transparent environment while promoting employee communication across the organization

Keen analyst with excellence in gathering and understanding requirements of clients and other multiple stakeholders (at strategic and tactical levels), followed by translation into functional specifications

An excellent strategist and implementer with expertise in managing the entire gamut of project delivery frameworks and new systems implementation for process / product enhancement related activities within time & cost parameters

High caliber Test Manager with solid experience in writing test strategy, test plan and test summary reports along with solid manual and automation test skills

Sound working knowledge of Siebel (Siebel configuration, Scripting, Workflows, TBUI, administration, functional training and EAI - Integration Workflows, Web Services, IOs, VBCs and EBCs) and Salesforce (Admin, Functional, Apex, Visualforce)

An effective communicator with honed planning, interpersonal, analytical and problem solving skills; adept at handling cross-cultural clients across Australia, USA, Canada, and Sweden

SKILL SET

Project Management Operations

  • Handling end-to-end development of software products from requirement analysis to system study, designing, coding,

testing, de-bugging, and documentation

  • Handling end-to-end implementation of IT projects from initiation, planning, execution, monitoring & control and

project closure

  • Identifying and analyzing defects, documenting, tracking and communicating test plans, test results, analysis, etc.
  • Spearheading project planning and technical delivery management as per project methodologies
  • Interacting with clients for requirements gathering, system study and analysis besides documenting, tracking and

communicating bugs, enhancements, analysis, and unresolved problems

  • Executing and completing all projects under the stipulated budget and scheduled timelines despite demanding

schedules while coordinating with various teams to evaluate customer needs and ensure timely project delivery

Business Analysis Operations

  • Identifying the current and future-state business processes and helping the business stakeholders envision the future

and how their work will need to change to support the future

  • Creating, analyzing, and validating detailed functional specifications besides facilitating design sessions with the

implementation team to define the solution

  • Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed

Deliverables

  • Identifying opportunities for improving business processes through information systems and/or non-system driver

changes while assisting in the preparation of proposals to develop new systems and/or operational changes

Technical Consultation

  • Liaising with customers for project requirements, scope and integration with existing systems
  • Define solution, conduct development, configuration, integration, testing, optimization, implementation and debugging

of bespoke customer solutions

  • Resolving technical issues and offering proactive technical support
  • Documenting solutions to ensure support teams and other consultants can participate in support and onward

development while working both remotely and on customer sites where appropriate to perform tasks

Testing Operations

  • Planning, monitoring, and controlling testing activities and tasks; collaborating with the other stakeholders and

devising test objectives, organizational test policies, test strategies and test plans

  • Estimating the testing to be conducted while negotiating with management to acquire the necessary resources
  • Leading, guiding and monitoring the analysis, design, implementation and execution of the test cases through manual

and automation process

  • Carrying out evaluation of quality processes and adherence to customer product standards, processes & procedures,

assuring that standards are established and followed in the software development life cycle

ORGANIZATIONAL EXPERIENCE

From Jun 2013 to June 2017: Test Manager/Business Analyst at NSWEC (with Access HQ, Australia)

As a Test Manager directed test planning, execution, and reporting for three projects at NSW Electoral Commission, Australia. Prepared test strategy, test plan (SIT/Regression/UAT/performance,WBS and test summary reports besides establishing test standards and procedures and KPI’s for the projects which includes multiple systems. Set up the test environment in coordination with customer IT teams. Managed test execution through agile methodology besides monitoring the test execution progress for SIT, UAT and regression testing.

Conducted Mobile and WCAG 2.0 testing. Organized defect meetings(daily stand up) with stakeholders and development team and prepare daily & weekly status reports . Gathered and documented business requirements besides interviewing business process owners to identify and document business scenarios.

Aug 2011 to Nov 2012: Accenture Consulting, Australia as Consultant

May 2004 to Jun 2011: Deloitte Consulting Pvt. Ltd. as Senior Consultant

Mar 2003 to May 2004: Mahindra Consulting Limited as Technical Consultant

Sep 1999 to Jul 2002: Vema InfoTech Pvt. Ltd. as Technical Consultant

Jul 1998 to Aug 1999: Regency Services as Marketing Manager

ACADEMIC DETAILS

MBA in Marketing from Andhra University in 1998

B.Sc. in Maths, Physics, and Chemistry from Andhra University in 1994

Certifications / Trainings:

  • Project Management Professional Certification (PMP)
  • ITIL (Foundation)
  • Salesforce admin 201
  • ISTQB (Foundation)
  • Siebel Order Management 8.0 Training by Oracle

Technical Skills:

Software: Siebel 6.0/7.0/7.5/7.7/7.8/8.0, salesforce.com, Oracle CRM On Demand, JavaScript, Java, Microsoft Office, Oracle, MS SQL, VB, XML, HTML, CSS

Operating Systems: MS Windows, Unix

Databases: MS SQL Server, Oracle

Automation Tools: IBM Rational performance tester and Functional tester, Load Runner, Jmeter, SoapUI, Selenium, Junits

Software Configuration Management Tools:HP QC ALM, JIRA, Confluence

PERSONAL DOSSIER

Date of Birth: 21st October, 1973

Address: 32/26-30, Hassall Street, Parramatta NSW 2150

Visa Status: Australian Citizen with Overseas Citizen of India Visa

Please refer to Annexure for list of projects

ANNEXURE

Projects Executed across the tenure:

Client/Project: NSW Electoral Commission, Australia

Project 1: Roll Management System (April 2015 –June 2017)

Project 2: Process Readiness Testing (Aug 2014 – Mar 2015)

Project 3: Funding and Disclosure Management System (June 2013 – June 2017)

Role: Test Manager/Business Analyst

Responsibilities:

  • Directed test planning, execution, and reporting
  • Prepared test strategy, test plan (SIT/Regression/UAT/performance), WBS and test summary reports besides establishing test standards and procedures and KPI’s for the project. Set up the test environment in coordination with customer IT teams. Managed test execution through agile methodology besides monitoring the test execution progress for SIT, UAT and regression testing.
  • Gathered and documented business requirements

Achievements:

  • Successfully conducted Operational Readiness Testing.
  • Implemented robust quality process and Successfully implemented QC ALM process.

Environment: Salesforce.com, SQL Server, Confluence, JIRA, Windows NT etc.

Client/Project: NSW BusinessLink, Australia/ Funding Management System (FMS)

Role: Project Manager (Nov 2011 – Aug 2012)

Responsibilities:

  • Prepared project management plans besides managing and executing all phases of the project through agreed project methodology (PRINCE 2) and standards.
  • Developed a resource plan and estimations while managing project risks and issues through the project issue log.
  • Reviewed solution and technical design and ensured that Siebel best practices are implemented
  • Reviewed all project documents like a change management plan, release plans etc.
  • Managed communication with stakeholders at multiple levels and provided accurate reporting and information to stakeholders.
  • Handled deployment activities for each release and documented lessons learned and updated release calendar in coordination with other project managers.
  • Managed the BAU stream.

Achievements:

  • Successfully delivered two releases in a dynamic environment.
  • Redefined the production migration process by successfully cutting down the time and resources and eventually saving dollars to the organization.
  • Several checklists were developed and implemented across the project to improve quality of the deliverables.

Environment: Siebel 8.0.0.12, OracleCRM onDemand

Client/Project: Deloitte, Canada/ Siebel Sales Solution

Role: Project Manager (April’2010 to June’2011)

Responsibilities:

  • Prepared offshore project management plan besides managing and executing all phases of the project through agile methodology.
  • Engaged in offshore team management and schedule management.
  • Regularly interfaced with Siebel design, architecture, and configuration professionals to validate solution against business and functional requirements
  • Exhibited comprehensive knowledge and expertise in Siebel configuration.
  • Managed issue and risk log and accurately reported the project status.

Achievements:

  • Modelled and established on-site offshore development model.
  • Successfully delivered the functionality through agile methodology and received client appreciation for the achievements.

Environment: Siebel 8.0, Oracle and Windows NT.

Client/Project: Juniper Networks, U.S.A/ ORION (Feb 2008 to Apr 2010)

Role: Sr. Business Analyst/ Lead Developer

Responsibilities:

  • Captured client business processes and requirements.
  • Conducted fit/gap analysis between client processes and Siebel processes.
  • Documented FDDs (Functional Design Document) for Opportunity Management, Forecast Quote Management and Order Management for global design

Role: Test Manager

Responsibilities:

  • Prepared test execution plan and manage test execution.
  • Engaged in defect management and test status reporting.
  • Facilitated communication with on-site team/client business team.

Achievements:

  • Defined as-is and to-be processes for sales module
  • Designed, developed and implemented product visibility rules and build demo applications as needed

Environment: Siebel 8.0, UCM, Oracle and UNIX

Client/Project: Covance Inc, U.S.A/Siebel Financial Services

Role: Manager (Mar’2007 to Dec ’2007)

Responsibilities:

  • Engaged in release planning, effort estimation and resource planning
  • Coordinated with development team for current and future releases besides communicating business opportunities to senior management
  • Led the root cause analysis of client’s support issues and production issues while recommending appropriate solutions

Achievements:

  • Redesigned their Siebel non production environments.
  • Proactively resolved their performance issues which were commended by management.

Environment: Siebel 7.7, SQL Server 2000, Windows NT

Client/Project: Boxer Armstrong, Sweden/Siebel Telecommunications

Role: Siebel Developer (Oct’2005 to Dec’2006)

Responsibilities:

  • Responsible for development of various entities like Invoice, Commission, Agreements, Dealers etc. through configuration, eScript and workflows.

Client/ Project: Covance/ Siebel Financial Services

Role: Siebel Administrator (April’ 2005 to Oct’ 2005)

Responsibilities:

  • Engaged in installation and maintenance of Siebel environments, application Server and client administration, server job execution along with monitoring and user account maintenance, performance monitoring and tuning and repository migration

Client/Project: Agilent Technologies, U.S.A/Siebel Field Services

Role: Team Lead (May’2004 to Nov’2004)

Responsibilities:

  • Engaged in application server & client administration, installations, monitoring, user account maintenance, performance monitoring and tuning along with repository migration

Client/Project: GE, U.S.A/ Commercial Equipment Finance (CEF) and Vendor Equipment Finance (VEF)

Role: Support Analyst (May’03 to Sept’03 & Jan’04 to May’04)

Responsibilities:

  • Documented functional requirements and engaged in troubleshooting the application issues, application administration activities (Server Administration, Remote client Admin, user admin etc.).
  • Handled activities related to the upgrade from Siebel 6.0.3 to 7.5.3

Client/Project: Telstra,Australia/ MAXIM

Role: Siebel Developer (Nov’ 03 to Jan’04)

Responsibilities:

  • Performed development based on TDD’s and defect fixing

Client/Project: Vema InfoTech

Role: Technical Consultant (Sep 1999 to Jul 2002)

Responsibilities:

  • Provided Siebel training to resources and built Siebel prototype projects besides conducting coding and testing of in-house products.

Client/Project: Regecy Services

Role: Marketing Manager (Jul 1998 to Aug 1999)

Responsibilities:

  • Established Indian office, conducted a feasibility study to start medical transcription business and recruiting.