JOB DESCRIPTION

JOB TITLE:Casual Bar/Catering/Retail Staff

SECTION:Commercial

RESPONSIBLE TO:Commercial Manager

Pay:Meets national minimum wage requirements

Hours:

Bar Phoenix opens from 12.00pm to 24.00am Monday to Saturday inclusive and at other times when required to assist with events.

The Kitchen is open from 12pm until 7pm Monday to Saturday inclusive and at other times when events occur.

Coffee Union is open from 8am until 6pm Monday to Saturday.

Hubspace Café is open from 10am to 7pm Monday to Friday.

The Stall is open from 10am to 4pm Monday to Friday inclusive and occasionally does pop up events at other sites during busy times.

The job may require a lot of flexibility and wiliness to work long hours on your feet; and work also on the weekends and holidays.

STATEMENT OF JOB PURPOSE

  • We are looking for motivated and dedicated individuals to support the commercial Team deliver a high quality service to clients, students,staff and officers.
  • As a member of Sheffield Hallam Students' Union's staff, to contribute positively to the achievement of Sheffield Hallam Students' Union's overall mission, vision, values and objectives.

MAIN DUTIES AND RESPONSIBILITIES

  • Deliver excellent customer service at all times.
  • Maintain the area you are working in to a high degree of cleanliness.
  • Keep up to date with current promotions and new products in the area you are working in.
  • Always adhere to all company policies and procedures and licensing laws.
  • Carry out instructions given by the management team and head office.
  • Able to work as part of a small team, independently and use initiative .
  • Organizing and assisting with events as and when they occur.
  • Ability to think on your feet and under pressure while maintaining a positive outlook and attention to detail.

Common Requirements for all Posts

8.Work within the framework of Sheffield Hallam Students' Union's Articles of Governance, Byelaws and Policies, ensuring that your work furthers the Union's core values and objectives.

9.To demonstrate a commitment to Sheffield Hallam Students' Union's Equality and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post.

10.Demonstrate a commitment to Sheffield Hallam Students' Union's Ethical and Environmental policies, together with an understanding of how they operate within the responsibilities of the post.

11.Undertake Health and Safety duties and responsibilities appropriate to the post, at all times having regard to your own and others' health and safety

12.Provide excellent customer and client care in dealings with students, officers, staff and members of the public

13.Contribute to the development of a professional working and learning environment within the Union.

14.Commit to your own development and a willingness to undertake relevant training opportunities.

15.Demonstrate a flexible approach to work in order to meet deadlines.

16. To perform any other reasonable duties in consultation with your line manager.

From time to time you may be required to undertake some cross site working.

PERSON SPECIFICATION FORM

Job Title: Casual Commercial Staff

No / Personal Attributes required (based on the Job Description) / E*/D* /

Tested by

1
2
3 / Qualifications
GCSE Grade C or above in English and Maths, or equivalent qualification
Experience
Experience of working with students and student groups
Experience of working in a Customer Services and/or support environment
Experience of cash handling
Experience of working in a Students' Union or other Third Sector organisation
Responsibility for Health and Safety in own area of work
Skills
Excellent Customer Service skills
Excellent written and oral communication skills
Excellent organisational skills and the ability to prioritise workload and manage own time
Ability to create and maintain strong working relationships with a wide range of people, including students and University personnel
Ability to make judgements based on agreed policies and procedures / E
D
D
E
D
E
E
E
E
E
E / Application Form/Interview
Application Form/Interview
Application Form/Interview
Application Form/Interview
Application Form/Interview
Application Form/Interview
Application Form/Interview
Application Form/Skills Test
Interview/Skills Test
Interview
Interview

Date: E* = Essential/D* = Desirable

This job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.