Candidate Name / Position Interviewed For
Interviewer’s Name / Position Location / Today’s Date
Interview Questions / Notes/Observations
Impressions
Consider what kind of impression the candidate would make on a patient or customer.
Is the candidate dressed professionally?
Observations from the initial meeting—Confident posture? Easy conversation? High comfort level in a new situation?
Initiative in Researching/Understanding American Health Network
What have you learned about the American Health Network through this process? Do you have any questions that we can clarify?
Seek clarification on anything questionable that came through the first interview process.
Job Fit
Why do you think you are the best fit for this position and for American Health Network?
Interview Questions / Target Behavior / Notes/Observations
Presence
Interviewer—Note observations about the candidate’s in-person presence. Personable? Confident? Good tone and pace? Articulate and clear? / · Has a strong
in-person presence
· Speaks clearly and handles calls professionally
Relationship with Supervisor
Tell me about your favorite supervisor. What did you like best? Least?
Describe your least favorite supervisor. What do you think was the reason you did not have a strong relationship? / · Takes personal responsibility for actions
· Works to build positive working relationships
Communication Skills
Provide an example of a time when listening to a patient or customer benefited you. How do you ensure that you truly understand the needs of a patient or customer? / · Listens well and respects others’ viewpoints
· Accurately understands when communicating with others
· Effectively serves patrons, volunteers, and vendors
Adaptability/Flexibility in
Completing Assignments
Tell me about a time when your supervisor did not let you finish one project before assigning another. How did you deal with that? / · Copes with changing priorities
· Plans and organizes work
· Meets deadlines
Customer Service
What are the top three things you do on a daily basis to ensure patients have a positive experience with your practice? Who are your customers? What are the key barriers that get in the way of excellent service to patients? / · Takes personal responsibility for excellent service
· Shows positive work habits that create a positive experience for the customer
Interview Questions / Target Behavior / Notes/Observations
Teamwork
Initiative
Tell me about a time you and your colleagues had to work as a team to brainstorm ideas for higher-quality service. / · Works well with others
· Develops constructive ideas
· Contributes constructive ideas
Final Questions
Consider for Hire? / Yes / No
Interviewer Comments
Revised: 12/26/14
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