Performance Technology Overview – 2nd Edition Exam
There are 55 questions on this test for a total of 110 points.
Select the ONE best answer for each question UNLESS otherwise indicated.
All answers should be based on the information found on the CD.
1.What is performance technology?
A.The art of assessing performance to determine performance gaps.
B.Performance technologists measure optimal performances in order to
accurately assess actual performances.
C.An educational science that moves people towards optimal levels of performance.
D.Performance technology is all about closing the performance gaps in order to reach actual performance.
2.Fill in the blank.
The main goal of performance technologists is to move employees’
performances to ______levels.
A.actual
B.optimal
C.obtainable
D.sustainable
3.To download a copy of the ten performance standards required of a performance
technologist, which one of these associations’ sites would you need to visit?
A.astd.org
B.ccastd.org
C.ispi.org
D.cispi.com
4.As indicated within the CD, what are the ten skills required of performance technologists?
A.Create measurable performance benchmarks; employ systems thinking;
provide value; partner with others who have vested interests; assess needs,
causes and solutions; design, develop, implement and evaluate
interventions.
B.Define benchmarks; utilize a systems perspective; provide costs and benefits; assess needs and causes; design, develop, implement and
evaluate interventions.
C.Analyze needs; analyze tasks; determine gaps, causes and solutions;
design training; deliver training; implement training; evaluate training
formatively; evaluate training summatively; partner with stakeholders;
and calculate return on investment.
D.Analyze needs; analyze tasks; determine gaps, causes and solutions;
design training; deliver training; implement training; evaluate training
formatively; evaluate training summatively; partner with stakeholders;
and provide value.
5.Which set of jobs below best describe the types of jobs available within the performance technology field?
A.Industrial psychology; evaluation specialist; instructional designer
B.Multi-media developer; change agent; manager of training and change management
C.Instructional designer; learning consultant; multi-media expert
D.Instructional designer; training specialist; performance consulting director
6.According to the CD, name two other professions performance technologists could be useful in.Circle the two best answers.(You need both correct to get this question right.)
A.personal trainers
B.truck drivers
C.military
D.artists
7.Which description below best synthesizes the history of the performance technology field?
A.In the 1920s, a connection between objectives to learning manifested. Additionally, the Winnetka plan introduced self-paced instruction. The 1930s brought about behavioral objectives and the 1940s launched the Division of Visual Aids for War Training as a result of WWII. The 1950s emphasized the work of B.F. Skinner who introduced systems thinking. Glaser and Gagne, during the 1960s, emphasized chunking information, active learning and immediate feedback. The 1970s gave birth to over 50 instructional design models. The 1980s brought desk top computers into the offices and the Internet changed the way we did training during the 1990s. The 2000s promise more global connections and just in time training.
B.In the 1920s, Bobbit suggested an analysis of actual job skills to educational requirements. Thus, the 1920s brought about task analysis, objectives and self paced instruction. The subsequent decade, Tyler introduced behavioral objectives and in the 1940s, WWII brought out the need for extensive military training resultingin 457 motion pictures and instructors manuals. Chunking information, active learners and immediate feedback entered into the realm of education during the 1950s. Glaser and Gagne introduced systems thinking in the 1960s, and over 50 instructional design models manifested during the 1970s. The 1980s brought desk top computers into the offices and the Internet changed the way we did training during the 1990s. The 2000s promise more global connections and just in time training.
C.In the 1920s, a connection between objectives to learning manifested. Additionally, the Wilmette plan introduced self-paced instruction. The 1930s brought about behavioral objectives and the 1940s launched the Division of Visual Aids for War Training as a result of WWII. The 1950s emphasized the work of B.F. Skinner who introduced behavioral conditioning. Glaser and Gagne, during the 1960s, emphasized chunking information, active learning and immediate feedback. The 1970s gave birth to over 50 instructional design models. The 1980s brought desk top computers intothe offices and the Internet changed the way we did training during the 1990s. The 2000s promise more global connections and just in time training.
D.In the 1920s, Bobbit suggested an analysis of actual job skills to educational requirements. Thus, the 1920s brought about task analysis, objectives and self paced instruction. The subsequent decade, introduced children testing themselves prior to the teacher testing them. During the 1940s, WWII brought out the need for extensive military training resulting in 450 motion pictures and instructors manuals. Chunking information, active learners and immediate feedback entered into the realm of education during the 1950s. Gagne was the first to introduce criterion referenced measures in the 1960s, and over 50 instructional design models manifested during the 1970s. The 1980s brought desk top computers into the offices and the Internet changed the way we did training during the 1990s. The 2000s promise more global connections and just in time training.
8.Name the two models presented within Module 2.
A.Dick and Carey
Predictive Evaluation Model
B.Kirkpatrick Model
Predictive Evaluation Model
C.Dick and Carey
ADDIE
D.ADDIE
Systems Thinking Model
9.Draw the basic performance technology model.
A.
Answers B – D continue on next two pages.
B.
C.
D.
10.What are the two main components of a front-end analysis?
A.Needs assessment is a process of gathering data for the purposes of investigating a performance problem, preparing the workforce for a new technology, and/or to determine if a proposed idea is worthwhile to implement.
Task analysis is the establishing of benchmarks for all terminal
and enabling performances. Benchmarks are critical to the front
end process.
B.Needs assessment is the process of gather data for the purposes of designing, delivering and evaluating training. All the information
needed to design and deliver training are collected at this stage.
The second component, a task analysis, is a process which gathers information about specific jobs, behaviors, or tasks of one or many employees.
C.Needs assessment is a process of gathering data for the purposes of investigating a performance problem, preparing the workforce for a new technology, and/or to determine if a proposed idea is worthwhile to implement.
The second component, a task analysis, is a process which gathers information about specific jobs, behaviors, or tasks of one or many employees.
D.The two main components of a front end analysis are establishing
benchmarks and clarifying the performance gaps.
11.Name the two subcomponents of a needs assessment.
A.Needs assessment is a process of gathering data for the purposes of investigating a performance problem, preparing the workforce for a new technology, and/or to determine if a proposed idea is worthwhile to implement.
Task analysis is the establishing of benchmarks for all terminal
and enabling performances. Benchmarks are critical to the front
end process.
B.Benchmarks are the establishing of measurable performances, and
the second sub component of a needs assessment is the creating
of performance objectives, both terminal and enabling objectives.
C.Learner characteristics and the composing of a learner profile are
the two sub components. The learner profile includes the characteristics of the employees experiencing the performance problems.
D.The work environment and learner characteristics are the two
sub-components of a needs assessment.
12.Identify the two types of information needed to diagnosis performance gaps.
A.Optimals and Actuals
B.Optimals and Benchmarks
C.Actuals and Extant Data
D.Qualitative and Quantitative Data
13.Explain the importance of establishing clear and measurable benchmarks
of performance.
A.It is important to establish clear and measurable benchmarks in
order to accurately depict actual performances. Without acknowledging what the actual performances are than performance technologists would be unable to pin point optimal performances or the performance gaps. Without the performance gaps, then the rest of the performance improvement process would be flawed.
B.During the front end, if you establish vague criteria for performance than you do not have a clear target. Instead you would be generating random interventions and evaluating the interventions without clear and measurable benchmarks. Without clear and measurable benchmarks, the rest of the performance improvement process would be flawed.
C.It is important to establish clear and measurable benchmarks in
order to accurately depict needs assessment, task analysis, learner characteristics and environmental factors. Without acknowledging what the benchmarks are performance technologists would be unable to pin point performance gaps. Without the performance gaps, then the rest of the performance improvement process would be flawed.
D.During the front end, if you establish vague criteria for performance than you do not have a clear target. Instead you need to generate effective interventions and evaluate the interventions in order to make sure the performance problems are resolved. Without resolving the performance problems at the get go, then the rest of the performance improvement process would be flawed.
14.Illustrate the relationship between task analysis to performance objectives to intervention strategies to evaluation.
A.Task analysis, particularly the task listing, directly impacts how performance objectives are written. The performance objectives act as the guide to creating the interventions strategies and also become the content domain for which the evaluation instruments are measured.
B.Task analysis breaks a job into specific behaviors. The performance objectives relate to the job tasks. Thus, performance objectives and task analysis are related. The intervention strategies areindependent from the task analysis and performance objectives as they build off of the causes of the needs assessment. And, the evaluation instruments are directly influenced by the interventions.
15.What are the two types of performance objectives and illustrate each?
A.Terminal and Enabling
Terminal: Groom a dog
Enabling: Put water in wash bin
Place dog in water
Wash dog
Comb dog
Dry dog
B.Enabling and Terminal
Enabling: Groom a dog
Terminal: Put water in wash bin
Place dog in water
Wash dog
Comb dog
Dry dog
C.Condition and Performance
Condition:Groom a dog
Performance: Put water in wash bin
Place dog in water
Wash dog
Comb dog
Dry dog
D.Performance and Condition
Performance:Groom a dog
Condition: Put water in wash bin
Place dog in water
Wash dog
Comb dog
Dry dog
16.Illustrate how measurement and evaluation fit into the front end analysis.
A.Measurement fits into the front end through the collection of two types of data, that is, optimals and actuals. Whereas evaluation fits into the front end because the task analysis directly impacts the evaluation items.
B.Measurement fits into the front end through the collection of two types of data, that is, optimals and actuals. Whereas evaluation fits into the front end because it takes measurement techniques to
create evaluation instruments.
C.Measurement fits into the front end through the collection of two types of data, that is, benchmarks and performance gaps. Whereas evaluation fits into the front end because it takes measurement techniques to create evaluation instruments.
D.Measurement fits into the front end through the collection of two types of data, that is, qualitative and quantitative. Whereas evaluation fits into the front end because the task analysis directly impacts the evaluation items.
17.The module asked you to read a case study illustrating how to complete a
front end analysis. To determine if you indeed read the case study, indicate what the performance benchmarks were and if they were met.
A.The following benchmarks were established and #1 and #2 were met.
- 80% of the survey respondents frequenting the proposed health center at least 2 or more times.
- 80% of all respondents scoring 80% or better on confidence.
- 80% of all respondents scoring 80% or better on support.
- 80% of all respondents scoring 80% or better on control.
- 80% of all respondents scoring 80% or better on attitude.
B.The following benchmarks were established and only #2 was met.
- 80% of the survey respondents frequenting the proposed health center at least 2 or more times.
- 80% of all respondents scoring 80% or better on confidence.
- 80% of all respondents scoring 80% or better on support.
- 80% of all respondents scoring 80% or better on control.
- 80% of all respondents scoring 80% or better on attitude.
C.The following benchmarks were established and only #1 was met.
- 50% of the survey respondents frequenting the proposed health center at least 2 or more times.
- 80% of all respondents scoring 80% or better on confidence.
- 80% of all respondents scoring 80% or better on support.
- 80% of all respondents scoring 80% or better on control.
- 80% of all respondents scoring 80% or better on attitude.
D.The following benchmarks were established and all were met.
- 50% of the survey respondents frequenting the proposed health center at least 2 or more times.
- 80% of all respondents scoring 80% or better on confidence.
- 80% of all respondents scoring 80% or better on support.
- 80% of all respondents scoring 80% or better on control.
- 80% of all respondents scoring 80% or better on attitude.
18.Name the four sections of a structured lesson.
A.Introduction; Background; Action Table; Summary
B.Introduction; Pre-Requisites; Target Action Table; Summary
C.Introduction; Background; Target Lesson; Summary
D.Objectives; Background; Target Lesson; Summary
19.Identify the six components of a lesson introduction by selecting the words which acknowledge the correct parts.
In this lesson, we will learn how to create a Flash presentation. The purpose of Flash is to create multi-media videos. The benefit of creating Flash presentations is to add more visualappeal to your training workshops. Flash skills are important to learn because it also makes one more marketable as an instructional designer. In the last lesson, you learned how to createjob aids using Word software. This lesson will also use job aids to teach you Flash.
The objectives are:
- use flash tools, and
- create a flash presentation.
The outline is:
Use Flash Tools
Practice
Create a Flash Presentation
Review
Summary
A.In this lesson; purpose; benefit; in the last lesson; objectives; outline.
B.Purpose; benefit; important; in the last lesson; objectives; outline.
C.In this lesson; purpose; benefit; objectives; outline; summary.
D.Purpose; benefit; in the last lesson; objectives; summary.
20.Identify the three components of a lesson background section.
A.Definition; purpose and/or when to use it; examples/non examples and any other pre-requisite information.
B.Definition; purpose and/or when to use it; and action table.
C.Purpose and/or when to use it; action table; and any other pre-requisite information.
D.Purpose and/or when to use it; the target lesson; and any other pre- requisite information.
21.Identify the two components of a target lesson.
A.action table and practice
B.information and practice
C.chunking and practice
D.information and action table
22.Name a formatting technique to teach procedures.
A.chunking
B.practice
C.action table
D.consensus matrix
23.Specify the three components of a lesson summary.
A.Summary of main points; keep audience active; preview previous topic.
B.Keep audience active; preview topicsof prior modules or units for reinforcement; and allow trainees to play games to get at the summary of the main points.
C.Keep audience active; play interactive games; introduce new topics.
D.Summary of main points; keep audience active; preview next topic.
24.What is a job aid?
A.A guide to help a user complete a task.
B.A manual to compliment a training workshop.
C.A map to lay out processes.
D.A matrix to reach consensus.
25.Differentiate a job aid from a training manual.
A.Job aids are lengthy; training manuals are quick reference tools.
B.Training manuals are lengthy; job aids are quick reference tools.
C.Training manuals have tables of contents; job aids have indexes.
D.Job aids are costly to create; training manuals are cost effective.
26.What components are needed in a quality job aid?
A.Steps; an emphasis on critical actions and effective illustrations.
B.Steps; effective illustrations; and sixth grade word usage.
C.Steps; use of white space; and borders and arrows.
D.Use of white space; effective illustrations; and borders.
27.What button or buttons do you press on the keyboard to take a screen capture?
A.Insert
B.F10
C.F12
D.PrtScn
28.To crop an image, what tool do you use?
A. / B. / C.29. According to the CD, what is usability testing?
A.Usability testing is a process in which a product such as a job aid is examined for things like clarity of content, visual appeal, ease of navigation, and usefulness of information.
B.Usability testing is a process that tests products such as entire training workshops for glitches and gaps to determine if the structure of the lesson is effective in how it presents information in terms of clarity and usefulness.
C.Usability testing comes from electrical engineering. It is used to test physical products that often have technological components. Some of these technologies, as it relates to a training context, might be laptop computers, DVD drives, and external hard drives.
D.Usability testing comes from mechanical engineering. It is used to test physical products that often have technological components. Some of these technologies, as it relates to a training context, might be laptop computers, DVD drives, and external hard drives. These products are tested for visual appeal and user-friendliness.
30.Describe the steps to usability testing.
A.Recruit participants; communicate instructions; test participants at