Romero 2

Samantha Romero

274 Cutler Dr, Durango, CO, 81301|505-450-4311|

Accomplishments

Created, maintained, and assisted with implementation of a Regional Management Program List to assist the Program Management Office. Successfully initiated and monitored to completion project creation workflows in SAP for numerous projects.

Work Experience

Administrative Assistant II|cOLORADO dePARTMENT OF tRANSPORTATION| oCTOBER 2014- pRESENT

·Regional newsletter editor

·Conducted communications seminar

·Facilitated the regions first all engineering residency meeting

·Assist in regional program management operations as well as supported two residencies, regional communications manager, specialty units and the program engineer

·Data entry in SAP as well as Excel programs for project summaries thatare updated monthly

·Organize weekly construction updates from consultants in spreadsheet

·Correspondence: create and send letters to officials in other counties, Permissions to Enter, email, contact headquarters regarding task orders and budgets

·Google Earth aerial exhibitsused for presentations with public officials and proposed impact areas

·Created instruction manuals

·Set up meetings using Zoom program, attend those meetings and take minutes, finally sending out those minutes for review

·Lead for the Customer Service Representative team for the region: respond to public inquiries for the entire region and organize the bi-monthly meeting for the CSR team

·Public relations representative which includes writing press releases

·Part of the Facebook Administration team that posts updates and pictures when needed

·Change Agent team member for the region

·Only admin in the state granted Program Management Organization privileges within SAP

·Complete task orders to request money for projects from headquarters

·Order supplies, assist with Time Keeping, and provide additional administrative support

sALES cOORDINATOR|homewood suites by hilton|DECEMBER 2013- october 2014

·Updated sales materials

·Developed an intra-office tracking systemto help with maintenance of the filing system

·Posted on social media outlets for company

·Internet prospectingfor cold calls/sales calls

·Provide tours to prospective clients

·Correspondence for pre-booking and post events to add a personal touch to ensure clients would return

·Book groups/meetings/catering

·Set up BEO’sfor ten to fifteen clients ranging from parties of twelve to groups of forty.

·Input groups into OnQ R&I

·Manage set up and take down of banquet equipment and decorations for all functions

·Acted as the banquet manager

front desk|homewood suites by hilton|July 2013- dECEMBER 2013

·Check-in and Check-out guests

·Make reservations and check rates and availability

·Perform the night audit

·Balance cash drawer

·Shuttle driver when needed

Server/waitress|Kellys brew pub|may 2010-july 2013

·Ensure customers have an excellent dining experience

·Manage multiple tables during busy weekend and seasonal hours

·Collect payment, return correct change and process credit cards

member service representative|Defined Fitness|May 2008-april 2010

·Handle telephone communications

·Accepted and processed membership payments

·Provided daily tours to new members

·Recruited new members to reach daily goals

·Handled customer complaints and requests

Education and Extracurricular

BAchelor of arts |MAY 2012|UNIVERsity OF NEW MEXICO

·Major: Mass Communications concentration in Public Relations

·Minor: English

·GPA: 3.32

software SKILL SET

·Adobe InDesign

·Adobe Photoshop

·Adobe Pro

·Final Cut Pro

·Microsoft Office: Word, Excel, PowerPoint, Pivot Tables

·SalesForce

Alumni of Alpha Chi Omega Sorority

Past BOARD MEMBER OF THE YOUNG PROFESSIONALS OF DURANGO

Women’s Resource center member

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