Matchday Experience Evaluation Form
Please complete this form as soon as you can after the match, whilst your recollection of the matchday experience is still clear. Once complete, please return this form to
This questionnaire is designed to follow your journey from arriving at the stadium to reaching your allocated seat. It also asks questions on any services you might use during the match and on the customer service you receive from staff and volunteers. Please only answer questions that apply to your own matchday experience, you do not need to answer every question.
Thank you for your participation.
Your Details
Name:
Match:
Date of Match:
Location in stadium including seat / wheelchair user space:
Email Address:
I wish to receive regular news updates from CAFE
I am happy to be contacted by CAFE for further information on my matchday experience
Arriving at the stadium
How did you arrive at the stadium?
On foot By car By taxi Public transport
Other (please specify):
Did you encounter any difficulties onyour way to the stadium?
Yes No
If yes, please explain further:
If you arrived by car, did you have any difficulties in finding an accessible parking space?
Yes No
If yes, please explain further:
If you arrived by taxi, were you able to be dropped off and picked up near to the stadium?
Yes No
If no, please explain further:
If you arrived by public transport, what type of transport did you use?
Did you encounter any difficulties betweenleaving the public transport / parking area to reaching the stadium?
Yes No
If yes, please explain further:
At the Stadium
How easy did you find getting to your accessible entrance point?
Was there signage directing you to your accessible entrance point?
Yes No
If no, please explain further:
In reaching your seat, were you required to use a lift?
Yes No
If yes, did you have any difficulties, please explain further:
Were you able to access the concourse area?
Yes No
If yes, please explain how easy you found getting around the concourse area.
If no, please explain why you were not able to access the concourse area.
Did you purchase any food or drink within the stadium?
Yes No
If yes, did you have any difficulties when purchasing food or drinks?
How easy was it to find accessible toilets in the stadium?
Did you have any difficulties in using the accessible toilets?
Yes No
If yes, please explain further:
Did you find the accessible toilets clean?
Yes No
If no, please explain further:
Did you find it easy to locate your wheelchair user space /easy accessseat?
Yes No
If no, please explain further:
Did you have a good view of the match?
Yes No
If no, please explain why:
Was your companion / personal assistant sat next to you or in another location?
Yes No
If no, please explain further:
Was a dedicated audio descriptive commentary service (for blind and partially sighted fans) available?
Yes No
Only a club or local radio based commentary
Please provide any additional comments on the dedicated audio descriptive commentary /club or local radio commentary here:
Were induction loops (for deaf and hard of hearing fans) available at customer facing points e.g. concessions, ticket office and club shop, as well as in lifts and within the stadium bowl?
Yes No
If yes, please state which area of the stadium these were available
Did you encounter any other difficulties during your matchday?
Yes No
If yes, please explain further:
Summary
Please use this space to provide us with a brief overall description of your matchday experience:
Thank you for completing this feedback form. Your opinions are important to us and will help us to continue to improve access and inclusion for disabled fans on matchdays.
If you would like assistance in completing this form, or if you would like to receive this form in an alternative format, please contact CAFE via telephone on +44 (0) 208 621 2405 or via email on