Library Business Plan 2016/17

Strategic Objective / Action / Completion Date / Lead
1.  Proactive customer services
Promote KnowledgeShare Evidence Updates / Create webpage, inc. links to sign-up forms, by Autumn 2016
Launch Trust-wide by running a series of promotions in staff bulletin once webpage completed. Promote at all new inductions / Autumn 2016 / Catherine Micklethwaite
Provide synthesised evidence when responding to literature search requests / All literature requests will now include a summary page highlighting the most important pieces of evidence / Ongoing / Catherine Micklethwaite
Create e-learning courses on Totara / Create a range of courses e.g. virtual tour of the library, literature searching, how to search UpToDate, Google searching tips etc. using a variety of media – have first courses ready by end of 2016 / 1st courses by end December, then ongoing / Catherine Micklethwaite / Lucy Farnsworth
Promote and develop specialism webpages / Create specialism webpages for ED, ENT, palliative care, geriatrics, stroke, ICU, psychiatry, respiratory, gastroenterology, social services – aim for one specialism every 3 months. Promote to each department via visits, flyers, key contacts. Monitor usage of webpages / Ongoing – new specialism every quarter / Catherine Micklethwaite / Lucy Farnsworth
Pilot delivery of physical resources direct to the user / Use 2016 summer mood-boosting book campaign to pilot. If successful, pilot delivering inter-library loan requests across Torbay Hospital during Winter 2016 / Pilot to start in Winter 2016 / Coral Andrews
2.  Quick and easy access to evidence
Promote the LIS website as a portal / Redesign library website once new discovery system purchased. Promote to all staff / Q1 2017 / Lucy Farnsworth
Purchase and promote a Discovery system / Work with procurement on purchasing a discovery system. Barring any blocks on system being purchased, go-live by December 2016 / January 2017 / Catherine Micklethwaite
Promote 24/7 access to all resources / Promote resources in staff bulletin. Promote resources to community leads (e.g. matrons meetings) for feedback to community staff. Find key contact in social services, work with them to promote library collection. / Ongoing / Catherine Micklethwaite
Signpost users to appropriate resources / Link in with other public information services occurring regionally/nationally. Create links with PALS service, offer to supply materials to them to inform patients. Promote UpToDate patient information section to clinicians and nurses. Promote specialism webpages to clinicians. Create display boards around public health/wellbeing lectures – monthly, starting from September 2016 / Ongoing / Catherine Micklethwaite
Promote literature search service / Promote literature search service via staff bulletin, staff inductions, promotional materials. Proactively undertake literature search when any staff hear of a possible entry point / Ongoing / Catherine Micklethwaite
3.  Quality & Impact
Support quality improvement / Promote literature search service, e-resources, evidence updates / Ongoing / Catherine Micklethwaite
Implement Quality Improvement strategies / Run Plan Do Study Act (PDSA) cycles on improvement projects, capture base data, undertake user survey to ascertain satisfaction with library services by October / Ongoing, user survey by October 2016 / Catherine Micklethwaite
Undertake regular surveys of Trust staff / Undertake survey by October, analyse results, improve services (using PDSA principles) / Ongoing surveys annually / Catherine Micklethwaite
Maintain and develop print/online collection / Liaise with subject specialists across the Trust, ask them to critique collection. Promote specialism pages at same time. / Ongoing / Catherine Micklethwaite / Tim Worth
Deliver support to Med Ed / Create & promote elearning resources on LMS. Create revalidation page on website, publicise via bulletin, nurse newsletters, community leads, matrons meetings. / Revalidation page by October 2016
E-learning courses by January 2017 / Catherine Micklethwaite / Lucy Farnsworth
Improve rating on LQAF / Develop new services e.g. Evidence Updates, discovery system. Wide consultation on library strategy, annual review etc. / Ongoing / Catherine Micklethwaite
Work with public libraries and public health team to promote public health / Hold monthly health/wellbeing lectures at Paignton library starting from September 2016. Create topical displays for Paignton library & Trust library. Liaise with public health team to promote events / Ongoing / Catherine Micklethwaite / Tim Worth
4.  Knowledge services workforce
Ensure staff have the right skill-mix / Explore shadowing opportunities with other SW libraries to develop skills/knowledge e.g. clinical librarian. / Ongoing / Catherine Micklethwaite
High levels of digital literacy / Develop links with elearning team, use twitter to follow avant-garde users of IT, investigate free software to expand skills e.g. promotional videos / Ongoing / Catherine Micklethwaite / Lucy Farnsworth
Develop e-learning training skills / Work with elearning team to develop skills using elearning and associated packages. Create bite-sized how to guides for new LMS. / First items by January 2017, thereafter ongoing / Catherine Micklethwaite / Lucy Farnsworth
Foster innovation and service development through role enlargement and enhancement / Provide time for LIS staff to develop new skills, try out new projects. Liaise with other innovative library services to spread ideas/good practice. / Ongoing / Catherine Micklethwaite
Continue to offer a graduate library trainee post / Recruit graduate trainee in August – start date of September 2016. Create opportunities to visit other libraries, learn on the job, interact with other trainees. / September 2017 / Catherine Micklethwaite
5.  Optimise funding
Collaborate with regional LKS colleagues to gain best value for money on our electronic resources / Continue to be a member of SERC (South E-Resources Collective) to discuss trials and costings of new products. Attend regional librarian meetings, discuss new products / Ongoing / Catherine Micklethwaite
Evaluate existing resources to ensure they continue to meet needs of the Trust and represent best value-for-money / Undertake journal use survey by September 2016; cull print/electronic journal subscriptions where not used. Monitor usage statistics for electronic resources / October 2017 for journal survey. Usage statistics ongoing / Catherine Micklethwaite
Continue to administrate the regional OpenAthens accounts / Administer OpenAthens for regional requirements, administer local requirements where we have SLAs with local Trusts / Ongoing / Catherine Micklethwaite
Develop funded SLAs with other organisations / Work with Exeter & Barnstaple libraries to create full offer for training/marketing with Virgin Care. Approach any other organisations that could benefit from Trust resources and/or training and would be willing to pay for it / Ongoing / Catherine Micklethwaite
Apply for grant-funding for projects, conferences, training / Take advantage of any regional bursaries for attending conferences/training. Investigate grants for specific projects e.g. public health lectures / Ongoing / Catherine Micklethwaite
Optimise utilising work experience placements / Offer work experience placements for up to 12 weeks at a time to benefit from additional personnel / Ongoing / Catherine Micklethwaite