Total No. of Pages:
Register Number: 7533
Name of the Candidate:
DIPLOMA EXAMINATION, 2011
(QUALITY MANAGEMENT)
(PAPER-I)
110. PRINCIPLES OF QUALITY MANAGEMENT
December] [Time : 3 Hours
Maximum : 100 Marks
Answer any FIVE questions (5×20=100)
All questions carry equal marks
UNIT-I
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1. a) Which of the gurus would be the Father of quality control? Which bad the greatest impact on management. (10)
b) Define the form quality and state the various factors which affect the product quality. (10)
(OR)
2. a) Select a product or service and describe how the dimensions of quality influence its acceptance. (10)
b) Illustrate with exmpales the core concept of PDCA. (10)
UNIT-II
3. a) Develop a matrix diagram to design an organization-wide training or employee involvement program. (10)
b) Explain in detail the use of prioritization matrix. (10)
(OR)
4. a) Construct an activity network diagram for developing a new instructional laboratory. (10)
b) Prepare an affinity diagram to plan a field trip to a local organization. (10)
UNIT-III
5. a) A major record –of the month club collected data on the reasons for returned shipments during a quarter. Results are: wrong selection 50,000; refused, 1,95,000; wrong address 68,000; order concealed, 5,000; and other 15,000. Construct a pareto diagram. (10)
b) Construct a flow diagram for the manufacture of a product of your choice. (10)
(OR)
-2-
6. a) The viscosity of a liquid is checked every half hour during one three –shift day. What does the run chart indicate? Data are 39, 42, 38, 37, 41, 40, 36, 35, 37, 36, 39, 34, 38, 36, 32, 37, 35, 34, 33, 35, 32, 38, 34, 37, 35, 35, 34, 31, 33, 35, 32, 36, 31, 29, 33, 32, 31, 30, 32 and 29. (10)
b) Determine the average, median, mode, range and standard deviation for each group of numbers. (10)
i) 50, 45, 55, 55, 45, 50, 55, 45, 55
ii) 11, 17, 14, 12, 12, 14, 14, 15, 17, 17
UNIT-IV
7. List four primary customer requirements for the following production items. Also refine the primary customer requirements to a second level.
i) Computer mouse
ii) Coffee mouse
iii) Automatic teller machine
iv) Racing bike.
(OR)
8. a) List the merits of quality function deployment. (10)
b) Discuss how on organization can collect data for different types of customer information. (10)
UNIT-V
9. a) Distinguish between kaizen and innovation with an example. (10)
b) Explain six-sigma process. (10)
(OR)
10. a) Name different quality awards. (10)
b) List the challenges in TQM implementation. (10)
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