Lost Security Plug Policy & Procedure

Lost Security Plug Policy & Procedure

General:

The licensed use of all ROCTEK International Corporation software in essence resides within the ID controlled security plug issued with the software. The software will not run without the security plug. Therefore, the loss of a security plug is the same as a "loss" of the program at its full replacement value. This Policy & Procedure sets out how users may possibly obtain a replacement security plug at less than full value payment for the software supported by the lost security plug.

It therefore, must be noted that the issue of a replacement software security plug DOES NOT constitute the issue of an additional license copy of the software. The lost plug must be returned if the original plug is located / found / recovered.

Loss Protection Policy

Roctek uses an encryption code to enable the validity of the plug. This encryption code is tied to the Annual Maintenance and Technical Support Contract, such that so long as the product is under Roctek’s Maintenance and Support contract, Roctek will replace lost License Plugs against all reasonable claims. A charge of $150 plus shipping and handling will be charged for each instance of replacement. The documentation will consist of a written claim from a Corporate Officer of your company. No further documentation is necessary. Under no circumstances will the plug be replaced more than twice in any 12 month period. The price above refers to Single User License Plugs – call Roctek for the replacement price on LAN License Plugs.

In the event the Annual Maintenance and Technical Support Contract is terminated, for whatever reason, the Loss Protection Plan will cease. At the same time, Roctek will enable the encryption codes so you can continue to run the currently installed version. No claims for loss replacement will be entertained thereafter under any circumstances.

Other Replacement policies

There are other situations under which the Roctek will replace License Plugs, as described below.

Valid Claim Documentation

1. Claim 1: A security Plug that is damaged or does not function upon receipt or through normal use during the first thirty (30) days can be replaced at no charge to the user.

Procedure: Call ROCTEK International Corporation Technical Support, provide your security plug ID number, follow their instructions to make preliminary evaluation confirming failure, ship the Security Plug back to ROCTEK International Corporation or designated agent as instructed by tech support for inspection and/or testing. Upon verification a replacement security plug will be sent to the registered user at no charge.

2. Claim 2: A security Plug that is damaged or does not function after the initial thirty (30) days and is not covered under Technical Support Contract may be, at the sole discretion of ROCTEK International Corporation, be replaced for $250.00 plus shipping and handling. If covered under Technical Support Contract it will be replaced for $150.00 plus shipping and handling.

3. Claims not covered: If you believe you have a valid claim that we have not covered under this Policy & Procedure, please contact ROCTEK International Corporation’s Tech Support at 1-800-826-7763 or email: