Muhammad Farhan Arif

Address: Hala Arjaan by Rotana Abu Dhabi, U.A.E.

Email:

Skype: farhandinky

Mobile:+971558733795

Office: +97124180000

P.O. BOX: 53066, Abu Dhabi, UAE

OBJECTIVE:

To work in an organization that rewards dedication, hard work and performance, contribute in business utilizing my skill and previous experience finally lead to career development.

PERSONAL DETAILS:

Name:Muhammad Farhan

Father’s Name:Mr. Muhammad Arif

Date of Birth:03 Sep 1993

Nationality:Pakistani

Civil Status:Single

Religion:Islam

Languages Known:Fluency in English, Hindi, and Urdu & Punjabi

Personal Interest:Watch cricket, Books, Playing Games, Traveling

Passport Number:DV1986341

Place of Issue:Lahore Pakistan

Date of Expiry:20-Sep-2026

PROFESSIONAL STRENGTHS AND QUALIFICATIONS:

  • Always willing to take new challenges.
  • Excellent Team Leader with ability to take strategic decisions on time.
  • Having excellent knowledge of computerised stores.
  • Always proactive to find out the requirements for special guests and in the high season.
  • Can organise and stream line Store as per the Hotel or Resort requirements.
  • Having excellent follow-up system and can keep up-to date records.
  • Good Opera system knowledge
OTHER ABILITIES ACQUIRED:
  • Having creative ideas and can be develop to add competitive advantage to Hotel/Resort.
  • Can see things in the mind’s eye taking consideration with organizes, processes symbols, graphs, objects, and other information and always focus to achieve the end objective.
  • Discovers a rule/principle underlying the relationship between two or more objects and applies it when solving a problem

PROFESSIONAL EXPERIENCE:

Front Desk Agent & Night In-Charge

At Hala Arjaan by Rotana

Location: Abu Dhabi, United Arab Emirates

October 2016 _ (Present)

  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone in absence of telephone operator.
  • Transmits and receives telephone messages and sets up guests’ wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests’ accounts.
  • Operates the front office computer system.
  • Makes photocopies ifneeded.
  • Computes bill, collects payment, and makes change for guests
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Deposits guests’ valuables in hotel safe or safe deposit box.
  • Checks out guests and inquiries about their stay.
  • Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
  • Actively builds awareness of the Brand to guests.
  • Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent withCompany policy.
  • Makes Manager on Duty aware of any guest complaints.
  • Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspectionscores.
  • Confers and cooperates with other departments as needed to ensure coordination of activities.
  • Works toward a 90% walk-in conversion rate goal.
  • Ensures Inn compliance of all company policies and procedures.
  • Adheres to all safety procedures and informs management of any unsafe conditions.
  • Attends meetings and training as requested.

Front Office Operator

Nour Arjaan by Rotana

Location: Fujairah, United Arab Emirates, Nour Arjaan by Rotana Fujairah (UAE)

Company Industry: Hospitality/Tourism/Travel

Department: Front Office

March 2013 to October 2016

• Receive each Guest call in a professional and friendly manner

• Maintain effective communication with all related department to ensure smooth service delivery

• Handle every query in a polite and courteous manner and exceed Guest expectations

• Maintain an up to date knowledge of the Hotel and local services

• Maintain an awareness of Guest profile through the Opera Guest profile system

• Complete management’s long distance call vouchers and record them on the traffic sheet

• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

• Take messages for Guests and Management as per the required standard

• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect

And conserve the environment

• Comply with the hotel environmental, health and safety policies and procedures

• In additional work in CID system.

Office Coordinator

At KM Communication

Location: Lahore, Pakistan, "KM Communication" Gulbarg Lahore

Company Industry: Sales

Department: Administration

February 2013 - March 2014

• Present a professional, welcoming first contact for all clients, funders, vendors, board members and staff, by phone, in person and email.

• Responsibility for development & implementation of efficient office systems

• Responsible for keeping office equipment maintained

• Responsible for organizational functions

ACADEMIC QUALIFICATION:

Diploma, Front desk agent

At Nour Arjaan by Rotana

Location: Fujairah, United Arab Emirates

Completion Date: April 2015Grade: 85 out of 100

  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone in absence of telephone operator.
  • Transmits and receives telephone messages and sets up guests’ wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests’ accounts.
  • Operates the front office computer system.
  • Makes photocopies ifneeded.
  • Computes bill, collects payment, and makes change for guests
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Deposits guests’ valuables in hotel safe or safe deposit box.
  • Checks out guests and inquiries about their stay.
  • Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.

Higher Diploma, ICS

At Punjab Groups of collage

Location: Lahore, Pakistan

Completion Date: August 2012

Grade: 65 out of 100

This locally termed as 'matriculation certificate' or 'matric' for short. Students then enter a college and complete grades 11 and12. Upon completion of grade 12, they again take a standardized test which is also administered by the regional boards. UponSuccessful completion of this test, students are awarded the Higher Secondary (School) Certificate (or HSC). This level ofeducation is also calledthe F.Sc./F.A/ICS or 'intermediate'. There are many streams students can choose for their 11 and 12grades, such as pre-medical, pre-engineering,humanities (or social sciences), computer science and commerce. Sometechnical streams have recently been introduced for grades 11 and 12.

High school or equivalent, Matriculation

At Faiz Foundation School

Location: Lahore, Pakistan

Completion Date: July 2009

Grade: 68 out of 100

In Pakistan, "matriculation" (sometimes called "matric") is a term commonly used to refer to the final year of high school, whichends at tenth standard (tenth grade) and the qualification received on finishing the tenth standard (tenth grade) of high schooland passing the or the state board exams, commonly called "matriculation exams". Most students, who pass out of matriculation,or class 10, are 15-16 years old. Once the Matric year and exam have been passed, students are said to have "matriculated"

TRAINING ATTENDED:

  • Fire evacuation
  • First Aid
  • CID System

COMPUTER KNOWLEDGE / I.T SKILLS:

  • Advance working knowledge of MS ACCESS & MS EXCEL.
  • Hardware & software.
  • Opera system.
  • Vicas System.
  • I Tiger, I Charge.
  • FCS System.
  • ENTIRE TEC.
  • FBM
VALUES I BELIEVE:
  • Positive Attitude
  • Integrity
  • Efficient Planning
  • Responsibility
  • Enthusiasm for My Work
  • Teamwork and Cooperation
  • Effective Communication
  • Ability to Adapt
  • Effective Problem

REFERENCES:

Mr. Junaid Ahmed
Materials Office Nour Arjaan Rotana.
Mr. Khurram
L&D Manager Somewhere hotel
Mr. Naseem Al Refai
Front Office Manager, Centro Barsha Dubai.
Mr. Mossab Menem
Front Office Manager, Hala Arjaan by Rotana ( Abu Dhabi) / .