Internal Review of a Decision

InternalReviewofaDecision

Ifyouthinkadecisionmadebythe NationalDisabilityInsuranceAgency(NDIA)aboutyouiswrong,youcansubmitanapplication forinternalreviewof a decision.Anypersondirectlyaffectedbya decisionofthe NDIA canrequestsucha review.

Thereisalistofreviewabledecisionsinthelegislation.Many decisionsmadebytheNDIAare reviewable,includingthingslikebeingacceptedasaparticipant, the provisionofreasonableandnecessarysupports,andbecomingaregisteredproviderofsupports.

Whenyouaretoldabout an NDIAdecision,youwillbetoldhowtorequestaninternalreview.A request for internalreview ofadecisionmustbemadewithinthree monthsofreceivingnotice ofthedecision fromtheNDIA.

Thestaffmemberwhoworksontheinternalreviewwillnothavebeeninvolvedintheearlierdecision.Theymay wantto talkto youdirectlyaspartofthisprocess.

Howtorequestaninternalreviewofadecision

A request for internalreview ofadecisioncanbemade by:

• submittinga writtenrequestto:ChiefExecutiveOfficer

NationalDisabilityInsuranceAgencyGPO Box700

CanberraACT2601

• talking tosomeone atanNDIAoffice

calling1800800110

• sendingan email

to:

Whenasking fora review,youshouldexplainwhy youthinkthe decisionisincorrect.

Theform torequestaninternalreviewofadecisionisavailableonlineatndis.gov.au/ document/394. Youdon’t have to usethisform,butitcanhelpyou to describewhy youwantaninternalreviewof the decision.

Whathappensnext?

TheNDIAstaffmember responsiblefor theinternalreviewwillmakea decision toconfirm,varyorsetasideandsubstitutetheearlierdecision.Thisdecisionwillbemadeassoonasreasonablypracticable.

Whatifyouarestilldissatisfiedaftertheinternalreviewofthedecision?

Ifyouarestillnothappyafter theinternalreviewofthedecision,youcanapplyforareviewbythe AdministrativeAppealsTribunal(AAT), atribunalthatexistsoutsidethe NDIA.

YoucannotasktheAATtoreviewa decisionbythe NDIAuntil the decisionhasbeeninternally reviewedbytheNDIA.

Forinformationaboutapplying for areviewbythe AAT,seetheAATwebsite: call1300366700.

WhatifIhaveconcernsaboutthedecision-makingprocess?

Ifyouarenotsatisfiedwith the way the NDIAcarriedoutitsdecision-making,or howtheNDIAdealtwithyouduringthereviewprocess,youcanmakeacomplaint.Seetheseparatefact sheetonFeedbackandComplaints.

Moreinformation

• Visit:ndis.gov.au
• Email:
• Call1800800110*Monday to Friday,9am to 5pmEST

Forpeoplewithhearingorspeechloss:

-TTY: 1800555677

-SpeakandListen:1800555727

-ForpeoplewhoneedhelpwithEnglishTIS:131450

• *1800callsarefreefromfixedlines;callsfrom mobilesmaybecharged

ndis.gov.au

13August20151