Airlie Medical Practice

Ajax Way

METHIL KY8 3RS

PERSON SPECIFICATION - RECEPTIONIST

Essential (E)
Desirable (D)
or N/A / How
Measured? / Achieved by the candidate?(tick √)
APPEARANCE
Dress – smart and appropriate / E / Interview
Speech – clear and articulate / E / Interview
Manner – pleasant and professional / E / Interview
EDUCATION
Good General Secondary Education / E / APP
EXPERIENCE AND TRAINING
Minimum previous job specific training -
Previous GP Surgery/EMIS/Docman / D / APP
Working directly with members of the public in a busy office environment / E / APP/Interview
Experience of answering telephone calls in a high call volume environment / E / APP/Interview
Experience of working as part of a team / E / APP/Interview
KNOWLEDGE & SKILLS
Clinical software skills – EMIS/DOCMAN / D / APP
Keyboard skills: Basic/Proficient / E / APP/Interview
Literacy skills (spelling, comprehension etc) / D / APP
Verbal communication skills – ability to deal with people in person and on the telephone / E / APP/Interview
Verbal reasoning skills / E / Interview
Understanding of medical terminology
Phlebotomy / D / APP/Interview
Microsoft Office:
Word / E / APP
Excel / E / APP
FLEXIBILITY
Flexible approach to undertaking a wide variety of tasks / E / APP/Interview
Flexible with regard to working hours, eg anti-social hours, shifts,
full or part-time working, holiday cover / E / Interview
Interested in/aptitude for learning new skills/taking on new
challenges? / D / Interview
JUDGEMENT AND DECISION MAKING
Ability to work without supervision / E / APP/Interview
SOCIAL SKILLS
Outgoing, confident personality / D / Interview
Team player / E / APP/Interview
Hobbies and outside interests / Interview
Good Sense of Humour / E / Interview
PERSONAL/SPECIAL CIRCUMSTANCES
Physical disability or family situation which would require the practice
to make special arrangements, either routinely or occasionally
Any family or very close personal friends registered with the practice?
Candidate’s reasons for interest in working in the NHS / in this
Practice?

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Equal Opportunities

Airlie Medical Practice confirms its commitment to a comprehensive policy of equal opportunity in employment in which individuals are selected, trained, appraised, promoted and otherwise treated solely on the basis of their relevant merits and abilities.

Amended December 2017