Visa Status : Employment Visa

Resume

Name : Fontar Lidwina Yeghan

Year of birth : 4th June 1991

Status : Single

Visa Status : Employment Visa

Location : Abu Dhabi

Nationality : Cameroonian

Email :

Contact : +971-50 814 6527

Objective

I am an efficient customer-oriented professional seeking an opportunity where my excellent customer service skills, outstanding communication skills and knowledge can be used to attend to the varying needs of customers ensuring customer satisfaction.

Key skills

·  Excellent communication and customer service management

·  Good inter person skills.

·  Effective clientele and time management skills

·  Able to work under pressure and excellent team builder

·  Fluent in English and French

Education and Trainings

University of Buea Cameroon

BSc in Economics

Graduated: 2013

Cambridge Institute, Buea Cameroon

Diploma in International Hospitality and Tourism Management
Graduated: 2012

St Pauls College Nkwen , Bamenda, Cameroon

Ordinary and Advanced Level Certificates
Graduated: 2009

Blue Pearl Customer Training and Development, Bamenda Cameroon

Certificate in Customer Service Management

June 2012

Paul’s Computer Institute, Bamenda, Cameroon

Certificate - Microsoft Office Specialist (MOS)

December 2010

Employment History

April 2014 – Present: Customer Service / Sales Representative

Wafflemeister for Sweets and Ice cream LLC Abu Dhabi

Responsibilities

·  Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

·  Adjust content of sales presentations by studying the type of sales outlet or trade factor.

·  Focus sales efforts by studying existing and potential volume of dealers.

·  Submit orders by referring to price lists and product literature.

·  Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

·  Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

·  Recommend changes in products, service, and policy by evaluating results and competitive developments.

·  Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

·  Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

·  Provide historical records by maintaining records on area and customer sales.

·  Contribute to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales.

December 2011 – January 2014: Administrative Assistant
Chococam , Douala Cameroon

Responsibilities

·  Relieve management of administrative detail, all projects

·  Coordinate work flow

·  Update and chase delegated tasks to ensure progress to deadlines

·  Take initiative in manager’s absence

·  Keep projects on schedule

·  Maintain procedures manual to ensure consistent performance of routines

·  Compose correspondence/reports for own or manager’s signature

·  Arrange essential mail in priority action order for boss

·  Check deadlines on incoming requests and put preliminary work in play

·  Process replies on own initiative or from bosses’ dictation or notes

·  Research, draft or abstract reports

·  Handle all inquiries within my capacity

·  Arrange "callbacks" to protect boss’s time

·  Provide back-up materials for callbacks

·  Route calls elsewhere as needed

·  Do phone surveys/inquiries as needed

·  Perform to earn boss’s full confidence

·  Assure discreet handling of all business

·  Screen to control interruptions

·  Provide back-up data as needed

·  Arrange amenities as needed

·  As arranged, "rescue" boss from laggards

·  Schedule visits away from boss’s area to protect priority/private tasks

·  Arrange travel through internal or outside agents

·  Arrange travel cash in advance

·  Prepare itinerary, trip file and supplies

·  Prepare expense report tools for boss

·  Complete expense reports after trip

·  Improve/tighten storage/retrieval systems

·  Update and manage index

·  Update secretarial/clerical desk manual

·  Set up "tickler" system

·  Set up "exception reporting" system to handle routines without supervision

·  Routinely re-order department supplies

·  Update mail/phone directories

·  Make these available to trainees

·  Handle administrative detail, all projects

·  Seek greater role in projects within administrative and other areas of competence

·  Seek training on projects outside my range

·  As required, recruit, hire, train and supervise part-time or full-time, paid, or unpaid/volunteer secretarial or clerical staff.

·  Study and review company or department procedures

·  Recommend management action to improve standard operating procedures. Present comparisons on costs, risks, and benefits

·  Develop and test new procedures

·  Take part in any administrative meetings to assure secretarial follow-through

·  Take initiative on requests and inquiries of administrative nature, especially when bosses’ specialty is not administrative

·  Prepare and control administrative budgets

February 2010 – November 2011: Customer Service Agent (intern)
Hilton Hotel, Yaounde, Cameroon
Responsibilities

·  Greet, register, and assign rooms to guests in the Hotel.

·  Verify customers' credit, and establish how the customer will pay for the accommodation.

·  Contact housekeeping or maintenance staff when guests report problems.

·  Make and confirm reservations.

·  Issue room keys and escort instructions to bellhops.

·  Keep records of room availability and guests' accounts.

·  Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

·  Compute bills, collect payments, and make change for guests.

·  Record guest comments or complaints, referring customers to managers as necessary.

Achievements

·  Formally commended for excellent service

·  Made suggestions for customer feedback processes which were taken up by management

References

Available upon request