JOB & PERSON SPECIFICATION SUPPORT WORKER (GENERIC)
JOB TITLE: Support Worker / DEPARTMENT: OperationsREPORTS TO: Area manager, Contract Manager or Team Leader (depending on post) / COMPLIER: Head of Operations
RESPONSIBLE FOR: Assistant Support Workers, Domestic Staff, Personal Support Assistants (where appropriate) / DATE: January 2012
PURPOSE: Support Workers enablepeople with particular needs to managetheir tenancies and live independent lives of their choosing in the community.
CUSTOMER CRITERIA: Look Ahead customers know from experience what they need and expect from a Support Worker; they say:
KEY RESPONSIBILITIES: Look Ahead Support Workers have the personal qualities required to manage these customer expectations alongside the responsibilities of their role. Day to day Support Worker activities include:
Building supportive, trusting relationships with customers
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Supporting key customers to set personalised goals in the form of a Support Plan
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
Involving customers in the design, development and delivery of the service
Empowering customers to ensure they receive the service and benefits they are entitled to
Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed
Ensuring Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols.
Adhering to all other Look Ahead’s policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Day to day instruction/ supervision of Assistant Support Workers/ domestic staff/ Personal Support Assistants where appropriate
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
OTHER QUALITIES: Look Ahead Support Workers embody and promote the organisations values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness and trust.
PERSON SPECIFICATION: Look Ahead Competency Model Framework (non-management)
As a business, Look Ahead requires all staff to demonstrate key skills. The framework below brings together the needs of customers and managers and places them in the business context.
Relationships
With key customers (end service users)
Within team and organisation
With external partners and agencies / Organisation
Planning and organising workload
Awareness of policies and procedures
Time and resource management
Team membership
Promote team ethos and values
Positive contribution to team environment
Personal development in team context / Results Orientation
Assist customers to achieve Support Plan goals
Achievement of local business objectives
Financial awareness
In submitting your CV/ Application (dependant on the job you have applied for), consider what indicators you would expect to see under the three headings within each competency quadrant and demonstrate how you meet them.
BENCHMARK QUALIFICATION AND EXPERIENCE LEVEL: Typical Support Worker Qualifications are NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience.
REMUNERATION:
Grade S2
2012SalaryRange £14,000 - £31,000 pa + benefits and membership of S1, S2 and JM PRP Scheme.
For recruitment purposes, the benchmark salary range is set by the Head of Operations and will depend on the post and its location.
Note: The Company may change this Job Description and Person Specification from time to time to reflect the changing needs of the business. Substantial changes could require a job evaluation and reassessment which could affect the job grade and contractual terms of this job.