APPENDIX 10B

JOB SUMMARY

(This form should be completed when creating a New Post or on Recruitment)

Role Title: Maintenance and Contracts Officer
Reports to: Facilities Co-ordinator
Section: Facilities Management
Department: Resources
General Description
Working within the Facilities Management team you will be the first point of contact for all repairs and maintenance issues. You will deal directly with contractors and also be involved with Maintenance contracts, Monitoring performance, updating Key Performance Indicators (KPI’s) and providing assistance to Surveyors in maintaining our property portfolio. You will also need to liaise closely with colleagues within Central Purchasing to achieve the required outcomes of the role.
Specific Duties(Include here current tasks and duties required of the role)
  • To successfully build and maintain effective relationships with service users
To communicate effectively either, orally, in writing or using available technology with a range of audiences
  • To be the main point of contact for Contractors and Suppliers, liaising and communicating with them effectively on a wide range of issues
To maintain, collate, analyse, interpret and produce clear and accurate information as and when required using a range of corporate databases and other Microsoft tools
To interpret instructions, deal effectively with issues arising and implement actions according to organisational policies and procedures
To deal with general enquiries into the section, giving advice where appropriate
To manage, organise and update relevant information using data based applications in accordance with current legislation including the Data Protection Act and Freedom of Information Act 2000
To uphold and actively promote the equality and diversity policies of the West Midlands Fire Service.
To work within the health and safety policies of the West Midlands Fire Service.
To undertake such other duties commensurate with the grade of the post as may be required.
Role Related Knowledge, Skills and Experience
(Refer here to the Role Holder Profile within the Role Profile to support identification of required skills)
Essential skills:
a)An understanding of building defects and corrective action
b)An understanding of building maintenance and works contracts
c)Ability to write works orders for contractors
d)Experience of dealing with contractors, staff and outside agencies
e)Proactive approach to problem solving
f)Ability to multi task, prioritise, work under pressure and to deadlines.
g)Ability to keep accurate records and data
h)Experience of monitoring and investigating Key Performance Indicators
i)Must be computer literate including spreadsheet skills
j)Experience of checking invoices to purchase orders
k)Must be able to accept responsibility for own work and make decisions
.
Preferred skills:
a)Experience of built environment legislation
b)Familiarity with current , relevant H&S legislation
c)Working knowledge of Building Management Systems (BMS)

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