Appendix 2

Commentary from Departments

Bi-Monthly PI monitoring report to Executive Board,

16 March 2004

HOUSING

Voids/Relets

During the period April-Jan 2004 the cumulative average relet time now stands at 10.79 weeks. This is an increase from November 2003 when it was 10 weeks. The bar chart shows that the vast majority of voids are let within 10 weeks.

Repairs

The overall percentage of repairs completed within priority time scales has improved and was at 82% at the end of January 2004. There have also been improvements in the percentages of emergency and urgent work completed within time over the last two months.

Arrears

The rent arrears as a percentage of the debit as at the end of January is 2.02%; which is beneath the target of 2.1%. Although this figure will increase towards the end of the financial year. The overall total of arrears is currently the lowest for 5 years, however the high level of RTB sales will continue to have an increasingly negative impact on this indicator.

SOCIAL SERVICES

Respite Nights

The figure is continuing to steadily increase.

Children Looked After

2 children have come into care and 5 have left care during this period.

ENVIRONMENTAL SERVICES

Missed Collections

Well below target. Especially good with Christmas and New Year holiday arrangements.

CORPORATE SERVICES

Incidents

Incidents of juvenile nuisance and vandalism have reduced since the deployment of security staff. Four incidents were reported. Five incidents of assault and anti-social behaviour have been reported. The long-term trend for incidents (over a 24 month period) is rising for employees/premises and clients

Accidents

Accidents involving employees and service users/members of the public have numerous causes and a definite trend is not discernible. The main causes of injury to employees are manual handling, slips, trips and falls, striking against fixed objects and being struck by moving objects. An increase in the number of slipping and tripping accidents has been reported. Four instance of assault on teaching staff were reported in December 2003.

Sickness

This figure shows a slight increase against the previous period, although the overall trend is a slow reduction in sickness levels.

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