Rejecting Goods That Are Not Fit for Their Specific Purpose

Rejecting goods that are not fit for their specific purpose

(Your address)

(Company/ supplier address)

Dear

[Reference: make and model]

On [date] I bought the above [item] from your shop. Before purchasing it, I told a member of your staff that I needed it for a specific purpose [describe]. He selected the above brand and model as being suitable for my requirements. When I tried to use it for that purpose, it proved unsuitable [describe problem].

IF PURCHASE MADE BEFORE 1ST OCTOBER 2015:

Section 14 of the Sale of Goods Act 1979 (as amended) requires you to supply goods which are of satisfactory quality and fit for their specific purpose if that purpose is made clear to the retailer at the time of purchase. The problem described above indicates that the [item] was not fit for the purpose of [describe], despite your staff’s assurances.

IF PURCHASE MADE AFTER 1ST OCTOBER 2015:

Section 9 and 10 of the Consumer Rights Act 2015 requires you to supply goods which are of satisfactory quality and fit for their specific purpose if that purpose is made clear to the retailer at the time of purchase. The problem described above indicates that the [item] was not fit for the purpose of [describe], despite your staff’s assurances.

You are therefore in breach of contract, and I am exercising my rights under the [Sale of Goods Act 1979 or Consumer Rights Act 2015] to reject the goods and to receive from you a refund of the full purchase price of [£……].

If I do not hear from you with a satisfactory response to this letter within 14 days then I will proceed to start legal action against you to recover my loss.

Yours sincerely,

NOTE:
In accordance with the Sale of Goods Act 1979, you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. However, this right is limited to a 'reasonable' time and is usually up to 4 weeks from the date you purchased the product. A reputable retailer may give you a refund as a goodwill gesture if you have exceeded this period of time.
In accordance with the Consumer Rights Act 2015, you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. However, this right is limited to 30 days from the date you purchased the product. Please note that this right does not apply to digital content. Again, a reputable retailer may give you a refund as a goodwill gesture if you have exceeded this period of time.