Request for Tender FIN10/AGI001

WholeofGovernment Desktop Hardware Panel

Part F - Statement of Requirements

Table of Contents

PART 1 - GENERAL

1.1Structure of Statement of Requirements

1.2Criteria Definitions

1.3Structure of Requirements Statements

1.4Integration of Deliverables

1.5Occupational Health and Safety

PART 2 – ABBREVIATIONS, ACRONYMS AND DEFINITIONS

PART 3 – DESKTOP PC CATEGORY

3.1Standard Desktop PC

3.2Power Desktop PC

3.3Workstation

3.4Thin Client

3.5Accessories

PART 4 – MOBILE PC CATEGORY

4.1Ultra Mobile PC

4.2Netbook

4.3Lightweight Notebook

4.4Standard Notebook

4.5Lightweight Ruggedised Notebook

4.6Standard Ruggedised Notebook

4.7Mobile Thin Client

4.8Accessories

PART 5 – MONITOR CATEGORY

5.119 Inch Monitor

5.220 Inch Monitor

5.322 Inch Monitor

5.423 Inch Monitor (If Available)

5.524 Inch Monitor

5.630 Inch Monitor

5.736 Inch Monitor

5.8Accessories

PART 6 – ASSOCIATED SERVICES CATEGORY

6.1Warranty

6.2Centralised Services

6.3Transport

6.4Installation

PART 1 - GENERAL

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1.1Structure of Statement of Requirements

1.1.1This Statement of Requirement sets out the Commonwealth’s requirements for the Hardware and Associated Services within the relevant Categories. The document is structured as follows:

  • Part 1 - General which describes the structure of this Statement of Requirements.
  • Part 2 - Abbreviations, Acronyms and Definitions which sets out the glossary of technical terms used in this Statement of Requirements.
  • Part 3– DesktopPC Category which describes the specific Hardware and Associated Services required for all desktop, workstation and thin client computers. This part covers:
  • Standard Desktop PC
  • Power Desktop PC
  • Workstation
  • Thin Client
  • Accessories
  • Part 4– Mobile PC Category which describes the specific Hardware and Associated Services required for all mobilecomputers. This part covers:
  • Ultra-mobile PC
  • Netbook
  • Lightweight Notebook
  • Standard Notebook
  • Lightweight Ruggedised Notebook
  • Standard Ruggedised Notebook
  • Mobile Thin Client
  • Accessories
  • Part 5– MonitorCategory which describes the specific Hardware and Associated Services required for all
  • 19 Inch Monitors
  • 20 Inch Monitors
  • 22 Inch Monitors
  • 23 Inch Monitors (if available)
  • 24 Inch Monitors
  • 30 Inch Monitors
  • 36 Inch Monitors
  • Part 6–Associated Services Category which describes thoseservicesassociated with all Hardware. This part covers:
  • Warranty
  • Standard Hardware warranty.
  • Optional warranty upgrades.
  • Retention of Hardware components for security purposes.
  • Centralised Services
  • Technical support.
  • Asset and configuration control.
  • Pre-delivery configuration.
  • Pre-delivery imaging.
  • Cleansing.
  • Disposal.
  • Transport
  • Standard delivery arrangements.
  • Temporaryequipment storage.
  • Installation
  • Basic installation.
  • Extended installation.
  • Support and floor walking.
  • Decommissioning.

1.1.2For consistency this structure is replicated in Part E7 – Price Schedule and Part E8 – Technical Information.

1.1.3An Essential Requirement is a requirement that is designated as “ESSENTIAL” in this – Statement of Requirements. Subject to clause 30 of Part B – Conditions of Tender of this RFT, a Tenderer must satisfy each of the Essential Requirements that are relevant to the Deliverables which the Tenderer is tendering to provide to Finance. A failure to satisfy an Essential Requirement in respect of a Deliverable will, subject to clause 30, result in the exclusion of that Deliverable from consideration. If all the Deliverables of a Tenderer fail to meet an Essential Requirement, the Tenderer will not be eligible to become a Panellist.

1.1.4Tenderers should offer only one model of each tendered hardware Deliverable (for example, one model of Standard Notebook). The relevant model must meet the Essential Requirements for that Deliverable set out in this Part F - Statement of Requirements and should also meet the Minimum and Basic requirements for that Deliverable set out in this Part F - Statement of Requirements. Tenderers should note that, for the purposes of this RFT, Finance will only consider one model of each hardware Deliverable per Tenderer.

1.1.5Prices for Deliverables in the Desktop PC Category must include all components required to make the PC operational (e.g. mouse, keyboard and cables but excluding the monitor).

1.1.6Tenderers should note that the Commonwealth has a Volume Sourcing Agreement (VSA) with Microsoft for the purchase of Microsoft software. All Microsoft software purchases, by FMA Act Agencies and some CAC Act bodies, except for Original Equipment Manufacturer operating system licences, are purchased through the VSA.

1.2Criteria Definitions

1.2.1In this Statement of Requirements each function or capability to be provided by the relevant Hardware, or Associated Service is described as follows:

  • A Minimum requirement is the capability that shouldbe provided or the proposed Deliverable maybe assessednon-compliant and not appropriate for use within the relevant Category by Agencies.
  • A Desirable requirement is a capability that is advantageous but is not material to a compliant/non-compliant decision. The degree to which a desirable requirement is met may be material to a selection between two or more compliant Deliverables.
  • A Basic requirement is the capability that is required for the Deliverable to be considered capable of meeting general Agency requirements as set out in the business context.
  • An Optional requirement is a capability that allows the Basic Deliverable to be up or down-graded to meet individual Agency requirements. The degree to which optional requirements are available may be material to a selection between two or more compliant Deliverablesdepending on individual Agency requirements.
  • Configuration Options are associated with some requirements and describe the scope of any options that are required to configure the system to meet Agency requirements.
  • Service Levelsare associated with some requirements and describe the timeliness, throughput or other performance levels required for the Deliverable.

1.3Structure of Requirements Statements

1.3.1The requirements set out in parts 3 to 6 underpin the Product Catalogue. The individual requirements statements are structured as follows:

  • Use case for the Hardware (and Associated Services).
  • Basic Requirements:
  • Hardware requirements and Configuration Options; and/or
  • Associated Services requirements, Configuration Options and Service Levels.
  • Optional Requirements:
  • Hardware requirements and Configuration Options; and/or
  • Associated Services requirements, Configuration Options and Service Levels.

1.3.2Associated Services requirements, such as warranty provisions, generally apply to all Hardware. Tenderers should note: In order to avoid excessive repetition such requirements are set out in detail in the Associated Services Category and referenced in other requirements statements when they apply. Some Associated Services requirements statements are similarly structured with the basic requirement and a range of variations designed to tailor the basic requirement to meet specific business requirements.

1.4Integration of Deliverables

1.4.1Tenderers are to note that the Commonwealth expects that Tendererswill ensure that Hardware components offeredto meet the Basic and Optional requirements of a specific Deliverable will work together without limitation. For example, if the Tenderer offersa Power Desktop PC which includes additional memory and upgraded internal storage and graphics then the Commonwealth expects that, subject to any user configuration, all of these components wouldbe properly integrated when the device is delivered to the Agency. Apart from selecting the appropriate mix of components to include in their tendered Deliverables,Tenderers should also set out any assumptions, qualificationsor limitations on the combination of components available to Agencies in their response to Part E8 – Technical Information of this RFT.

1.5Occupational Health and Safety

1.5.1Tenderers are to note that the Draft Head Agreement at Part H of this RFT requires Tenderers to comply with all applicable Commonwealth legislation and policies. Tenderers are advised that the Commonwealth expects that all tendered Deliverables will meet all applicable occupational health and safety standards and be fit for use by Agencies. Tenderers are also to note that, in accordance with clause 81.5.2 of Part B of this RFT, tendered Hardware may be tested to determine its compliance with the applicable standards.

1.5.2Tenderers are to demonstrate their ability to provide Hardware that meets the requirements of Agencies’ disabled staff.

PART 2–ABBREVIATIONS, ACRONYMS AND DEFINITIONS

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Term or Acronym / Meaning
100BaseFX / Standard defining Ethernet network access via 100 Mbps fibre-optic link.
19 Inch Monitor / See clause 5.1 of this Statement of Requirements
20 Inch Monitor / See clause 5.2 of this Statement of Requirements
22 Inch Monitor / See clause 5.3 of this Statement of Requirements
23 Inch Monitor / See clause 5.4 of this Statement of Requirements
24 Inch Monitor / See clause 5.5 of this Statement of Requirements
30 Inch Monitor / See clause 5.6 of this Statement of Requirements
36 Inch Monitor / See clause 5.7 of this Statement of Requirements
ASF / The ASF standard was developed by the Distributed Management Task Force. It is implemented in the PC's hardware and firmware, and is managed from a remote console. ASF provides robust management features that function while the PC does not have an operating system present.
Asset Tag / Means a label permanently attached to the Hardware which, generally identifies the Agency which owns (or leases) the Hardware and the unique Agency asset number (in both character and bar-code form) assigned to the Hardware by the for the purpose of tracking the device.
BIOS / Basic Input / Output System. The primary function of the BIOS is to identify and initiate component hardware (such as hard disk, floppy and optical disk drives). This is to prepare the machine so other software programs stored on various media can load, execute, and assume control of the PC.
CMDB / Configuration Management Data-Base
CPU / Central Processing Unit – the main processor of a computer.
Desktop PC Category / Means computing Hardware and associated software and services conventionally supplied to users at their desk
DDR / DDR (double data rate) memory is the next generation SDRAM. Like SDRAM, DDR is synchronous with the system clock. The big difference between DDR and SDRAM memory is that DDR reads data on both the rising and falling edges of the clock signal. SDRAM only carries information on the rising edge of a signal. Basically this allows the DDR module to transfer data twice as fast as SDRAM. For example, instead of a data rate of 133MHz, DDR memory transfers data at 266MHz.
DDR modules, like their SDRAM predecessors, are called DIMMs. They use motherboard system designs similar to those used by SDRAM; however, DDR is not backward compatible with SDRAM-designed motherboards. DDR memory supports both ECC (error correction code, typically used in servers) and non-parity (used on desktops/notebooks.).
DHCP / Dynamic Host Configuration Protocol is a protocol used by networked devices (clients) to obtain the parameters necessary for operation in an Internet Protocol network.
DIMM / Dual Inline Memory Module – a 168 pin memory module which allows 64 bit memory access.
DisplayPort / DisplayPort is a digital display interface standard established by the Video Electronics Standards Association (VESA).
DNS / The Domain Name System associates various information (including IP addresses) with domain names.
DSD / Means the Commonwealth’s Defence Signals Directorate and the reference is to the accreditation ofsecurity aspects of any cryptographic capability to be used to protect data which if leaked could damage the national interests of Australia.
DVD / Digital Versatile Disc or Digital Video Disc, is an optical disc storage media format.
DVI / Digital Video Interface
ECC / Error Correcting Code
EDGE/GPRS / Enhanced Data rates for GSM Evolution (EDGE) (also known as Enhanced GPRS (EGPRS)), General Packet Radio Service (GPRS) is a packet oriented mobile data service.
EPA / The U.S. Environmental Protection Agency (EPA or sometimes USEPA) is an agency of the federal government of the United States charged with protecting human health and with safeguarding the natural environment: air, water, and land.
EPL / DSD Endorsed Product List
ENERGY STAR® / ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy intended to help consumers save money and protect the environment through energy efficient products and practices.
EPEAT / Electronic Product Environmental Assessment Tool.
eSATA / External Serial Advanced Technology Attachment used for connecting external storage devices.
ExpressCard / Personal Computer Memory Card International Association’s (PCMCIA) ExpressCard standard.
FDD / Floppy Disk Drive
Fire Wire / IEEE 1394 / The IEEE 1394 interface is a serial bus interface standard for high-speed communications and isochronous real-time data transfer, frequently used by personal computers, as well as in digital audio, and digital video applications. The interface is also known by the brand name Fire Wire.
GFM / Government Furnished Materiel
GUID / Globally Unique ID sometimes known as UUID (Universally Unique ID).
GB / Giga Byte – unit of data storage (1 GB = 1024,000,000 bytes).
HDD / Hard Disk Drive
HSPA / High-Speed Packet Access
Hz, KHz, MHz / A measurement of frequency (cycles per second). KHz is 1000Hz, MHz is 1,000,000Hz.
ICA / Independent Computing Architecture, the architecture that Citrix uses to separate an application's logic from its user interface. With ICA, only keystrokes, mouse clicks, and screen updates pass between the client and server on the network, while all the application’s logic executes on the server.
IEEE / Institute of Electrical and Electronics Engineers
IPsec / Internet Protocol Security
IPV6 / Internet Protocol Version 6 is the next-generation Internet Protocol version designated as the successor to Internet Protocol Version 4.
International / Means Commonwealth facilities located outside of Australia.
Interactive Link Multiple Computer Switch / Means a combined keyboard, video and mouse switch, used to conserve desktop space when more than one computer is used. DSD accredited versions of this device are available to prevent data spill when connecting machines of differing security levels.
ISO/IEC / International Organisation for Standardisation / International Electrotechnical Commission standards.
ITSM / Australian Government IT Security Manual
Kb / Kilo-bit – usually as a data rate (Kilo bits per second - Kbps).
KB / Kilo Byte – unit of data storage (1 KB = 1024 bytes).
LAN / Local Area Network, used to provide connectivity between static desktops (normally) and network IT Associated Services (e.g. Login Associated Services , data storage, email). It may also support connectivity to approved Notebook devices.
LCD / Liquid Crystal Display
Lightweight Notebook / See clause 4.3 of this Statement of Requirements
Lightweight Ruggedised Notebook / See clause 4.5 of this Statement of Requirements
MAC / Short for Media Access Control address, a hardware address that uniquely identifies each node of a network. In IEEE 802 networks, the Data Link Control (DLC) layer of the OSI Reference Model is divided into two sub-layers: the Logical Link Control (LLC) layer and the Media Access Control (MAC) layer. The MAC layer interfaces directly with the network medium. Consequently, each different type of network medium requires a different MAC layer.
Mb / Mega-bit – usually as a data rate (1,000,000 bits per second - Mbps).
MB / Mega Byte – unit of data storage (1 MB = 1024,000 bytes).
MSDS / Material Safety Data Sheet conforming to the National Code of Practice for the Preparation of Material Safety Data Sheets 2nd Edition [NOHSC:2011(2003)].
MSI-D / Flat Display Mounting Interface
Metropolitan / Means Commonwealth facilities located within 150km of the GPO for all Australian capital cities.
Mobile PC Category / Means computing Hardware and associated software and services conventionally carried by users for use while travelling or at multiple locations.
Monitor Category / Means computer display Hardware and associated software and services conventionally supplied to users for use with Desktop PCs or Mobile PCs.
Motherboard / Main circuit board in a computer case, housing the CPU, Memory and interfaces to other units.
Netbook / Netbooks offer highly portable computing and typically run Windows XP, Windows 7 or Linux operating systems rather than more resource-intensive operating systems.
See clause 4.2 of this Statement of Requirements.
NIC / Network Interface Card
Notebook / A portable Input/Display device, which may operate LAN connected, disconnected or connected via an approved secure dialup link.
OEM / Original Equipment Manufacturer
OH&S / Occupational Health and Safety
PC / Personal Computer.
PCI / Peripheral Component Interconnect - astandard for connecting peripherals to a personal computer, designed by Intel and released around Autumn 1993. PCI is used in Intel based systems as well as some DEC Alpha and PowerPC systems, and Sun systems.
Power Desktop PC / See clause 3.2 of this Statement of Requirements.
PS/2 / Standard for keyboard and mouse connector, utilizing mini-DIN connector. Derived by IBM.
PSK / Pre Shared Key, a method to set encryption keys.
PSM / Australian Government Protective Security Manual
PXE / Pre-boot Execution Environment – a mechanism, inbuilt into a network interface, to allow automatic boot to a network device. In particular, this allows booting to a Microsoft RIS server allowing automatic desktop installation processes.
QoS / Quality of Service
RAM / Random Access Memory is a type of computer data storage. It takes the form of integrated circuits that allow the stored data to be accessed in any order. RAM is mostly associated with volatile types of memory (such as DRAM memory modules), where the information is lost after the power is switched off
RDP / Remote Desktop Protocol - Protocol used to connect to a Terminal Associated Services session when Citrix is not in use.
Regional / Means Commonwealth facilities outside of the Metropolitan area located in regional Australian cities including, for example, Orange, Wangaratta, Mackay, Geraldton, Whyalla, Alice Springs and Launceston.
Remote Wake Up / Is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message. Also known as Wake-On-LAN (WOL).
RPM / Revolutions Per Minute.
Rural / Means Commonwealth facilities located outside of the Metropolitan and Regional areas which may be remote and/or have poor or limited infrastructure services.
SC / ‘Square Connector’ for single-mode and multimode fiber-optic cables
SD/MMC / Secure Digital (SD) is a non-volatile memory card format developed by Panasonic, SanDisk, and Toshiba for use in portable devices. MultiMediaCard (MMC) is a flash memory card standard developed Siemens AG and SanDisk.
Serial / Serial communication is the process of sending data one bit at a time, sequentially, over a communication channel or computer bus.
SIP / Stable Image Platform is the name of an initiative introduced by Intel to align and stabilise key platform components to enable a more predictable annual transition from one generation of technology to the next. AMD has a similar program.
SIPP / Single In-line Pin Package memory
SMBIOS / System Management BIOS (SMBIOS) is a specification to lay out data structures (and access methods) in BIOS which allows a user or application to store and retrieve information specifically about the PC in question. Microsoft required OEMs and BIOS vendors to support the interface/data set in order to have Microsoft certification.
SNMP / Simple Network Management Protocol; a standard for gathering statistical data about network traffic and the behaviour of network components; SNMP uses management information bases (MIBs), which define what information is available from any manageable network device
SSD /
  • Solid State Disk drive

ST /
  • The ST connector is a keyed bayonet connector and is used for both multimode and single-mode fibre-optic cables.

Standard Desktop PC /
  • See clause 3.1 of this Statement of Requirements

Standard Notebook / See clause 4.4 of this Statement of Requirements
Standard Ruggedised Notebook / See clause 4.6 of this Statement of Requirements
Thin Client / See clause 3.4 of this Statement of Requirements
Mobile Thin Client / See clause 4.7 of this Statement of Requirements
TX / An Ethernet standard, including:
  • 100BASE-TX: two pairs of high-quality twisted-pair wires;
  • 1000BASE-TX: four pairs of high-quality twisted-pair wires;

UltraMobile PC / Often abbreviated as UMPC, is a term for small form factor size and shape for tablet PCs.
See clause 4.1 of this Statement of Requirements
USB / Universal Serial Bus – a serial interface standard.
Versions 1.0 and 1.1 of the USB specification provide for peripheral speeds of up to 1.5Mbps for low-speed devices and up to 12Mbps for full-speed devices. Version 2.0, increases the bandwidth to 480Mbps for high-speed devices.
VAC / Volts of alternating current
VDI / Virtual Desktop Infrastructure - new method of supplying desktop service using a mixture of virtualisation technologies.
VESA / Video Electronics Standards Association
VGA / Video Graphics Array refers specifically to the display hardware first introduced with the IBM PS/2 line of computers, but through its widespread adoption has also come to mean either an analog computer display standard, the 15-pin D-subminiature VGA connector.
VLAN / Virtual LAN
Windows Logo / A hardware certification program, from Microsoft, to certify software and hardware products as suitable for use with other Microsoft products (e.g. Operating Systems).
WOL / Wake On LAN – allows a signal sent to a network interface to power a desktop to allow management or upgrade. Also known as Remote Wake Up.
Workstation / See clause 3.3 of this Statement of Requirements
WPA / WPA2 / Wi-Fi Protected Access / Wi-Fi Protected Access version 2
WSXGA / Widescreen Super eXtended Graphics Array

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