SOUTH WINCHESTER GOLF CLUB

CHANGES TO TEE BOOKING ARRANGEMENTS – SATURDAY & SUNDAYS

To answer any questions that you have, we have prepared this sheet covering a number of Frequently Asked Questions.

  1. What is a full description of the new system?
  • All tees become available 12 days out at 06.00 on line or in person or by phone when the SWGC golf shop opens (time dependant on time of year)
  • In time there will be a central call number for bookings when the pro shop is closed in the late afternoon/evening to support the Club

2.What is the rationale for the introduction of it?

  • At this moment in time we have different arrangements / time scales /processes for making tee reservations, this is over complicated, easy to get wrong by all users including staff.
  • The change brings the three processes to one, so Weekend reservations are dealt with in the same way asmidweek bookings.

3.Why doesSWGC need to change from what it currently does as, in the main, it works?

  • Simplificationof booking processes.
  • Protects against Members just repeating bookings without consultation with their playing guests leading to potential no shows
  • Duplications are picked up easier on line
  • Releases team members to service Members on weekend mornings, to do competition entries, the days tee sheet and other Member service requirements.
  • Golf staff had been pressurised to book post the 10.32 tee cut off time 14 days out.
  • When ‘in person 14 days’ booking was introduced the on line facility was not available

4.Since local management must be able to reserve tees more than 12 days in advance for matches, charity days, ladies, seniors, societies etc, why can’t our current 14 days tee slots for weekend tees be retained?

  • Management will retain ability to book further ahead for the reasons listed, the benefits mentioned in 3 on balance provide sufficient motivation for change.

5.How do regular mix-ins (2/3 tees) whether over the weekend or during the week keep their existing arrangements?

  • Bookings will need to be done 12 days in advance as stated in 1 above. Names should be then updated with the pro shop as any changes are known (as now).

6.Since members atSWGC won’t know what is coming up more than 12 days in advance, what willSWGC do to make sure that members are aware when the course will be unavailable?

  • Nothing changes;existing arrangements continue;, Members should refer to Golf Shop or Office for future availabilityas well as the Club Diary for Member events

7.What happens when a member turns up on a particular day looking for a game? What can the pro shop do?

  • Nothing changes we and our Members always try toaccommodate players on the day

8.What happens when on a particular day, existing members want to switch times to later or earlier, if there is a gap?

  • Nothing changes; refer to Golf Shop as now.
  1. How do single members looking to fill a space get to check where there are gaps as this can’t be done on the website.
  • Nothing changes refer to Golf Shop as now.

10.Do the ladies and seniors morning arrangements carry on as now?

  • Yes

11.Where do any concerns or complaints get addressed to? How can we be listened to if there are issues?

  • Nothing changes; all concerns and complaints should go to the General Manager. SWGC will do a review after three months to see how the new sytem is working.