Job Description: Project Manager
Responsible to: Service Director and/or Chief Executive
Salary Scale: Scp (30 – 32) £25,695 - £27,187Unqualified
Scp (32 – 34) £27,187 - £28,683Qualified (NVQ L4/QCF 5)
All inclusive of Outer London Weighting
Hours of Work:Full-time, on a rota basis including evenings, weekends and bank holidays. You will also be required to undertake sleeping in duties for which an additional payment is made.
Place of Work:You may be required to work in any of HAIL services based on the needs of the service. This may include working in residential care, supported housing, and floating support type models.
Job Purpose
1.Todevelop, manage and co-ordinate personalised services around each individuals requirement-working in partnership with the individual, family, professionals and other providers
2.To lead staff to follow HAIL’s mission and values statements, ensuring that customers have opportunities to work, education, appropriate housing, and relationships.
3.To promote and support customer service within the projects, customers having control over their service, and self directed services (including purchasing their own service)
4.To ensure that services are delivered within the framework of current and future regulatory and policy on services for people with a learning disability, this includes the Care Standards Act, Housing Related Support standards, and Personalisation.
5.To ensure that services meet quality standards set by HAIL (commitment to ISO -9001) and to have defined outcomes for services and customers.
6. To provide professional, effective staff management, ensuring appropriate support is provided to people with a learning disability to live within the community
7. To manage resources within HAIL within an understanding of best value, customer service, and financial restraints on social care funding. To promote customers having access to self directed support and contributing to their own service costs.
8. To promote outcome based services that celebrate achievement, for both customer and service
Job Summary
1.To manage and develop the project within available resources, and maintain budgetary control. To have an awareness of the restraints on social care budgets, promoting best value, and supporting customer contributions and moves towards self directed payment.
2.To ensure the provision of a quality and cost effective housing and support service responsive to customer need.
3.To ensure compliance with all relevant legislation, best practice and performance standards, working within HAIL’s policies and procedures. To be registered as manager of a residential care home under the Care Standards Act, Housing Related Support standards, and Personalisation.
4.To promote customers leading their own lives having active Person Centred / Health Action Plans. To supportcustomersto be self funding, and purchasing their own individual services.
Duties and Responsibilities
Management
1.To provide line management, supervision and appraisals to workers within the project. To lead staffand to develop the skills of the team.
2.To ensure that appropriate support and rota cover is planned and allocated at all times and that this is maintained within the projects resources. To use Staff Plan to manage staffing resources and provide prompt information for payroll.
3.To set clear standards and performance targets and outcomes, monitor staff performance and take action to address any performance issues.
4. To promote customer service.
5.To ensure that all staff receive appropriate induction, training and development opportunities.
6.To undergo the QCF Assessors training and to work with allocated staff to enable them to successfully complete the units required by HAIL to successfully pass their 6 month probation.
7.To promote QCF and to promote accredited training to staff and customers.
8.To participate in the training and development of staff as required.
9.To work positively alongside the staff in ensuring customers have individual and person centered support and care.
10.To undertake disciplinary and grievance procedures in accordance with the organisations policies.
11.To identify the competencies required to fulfil the objectives of the service and determine person specifications, which will secure quality staff.
12.To take part in the selection and recruitment of staff as required, including chairing panels when required.
13.To regularly compile and write reports and submit them within agreed deadlines.
14.To develop and market HAIL services to a wide range of customers.
Service Provision
1.To review and assess the needs of each customer and plan service delivery in a personalised way.
2.To ensure that safeguarding mechanisms are in place, and to ensure risks assessments and risk management is in place
3.To take part in reviews and case conferences of customers where appropriate.
4.Ensure each customer has an individual support plan and monitor the implementation of that plan. To ensure that customers are supported to lead their person centred plan, have the support to achieve and review this plan, and the right to complain if dissatisfied..
5.To facilitate and encourage effective customer participation and consultation in all aspects of the service both big and small.
6.To provide opportunities for and facilitate customers social, recreational, educational and employment options.
7.To support customers to build relationships of their choosing and provide support to have opportunities to achieve this.
8.To liaise appropriately with families, carers, advocates, and other professionals who may be involved with customers.
9.Ensure support is provided to enable customers to claim all appropriate benefits, and make personal contributions if assessed to do so.
10.Develop and maintain effective relationships with referring agencies and other provider agencies, to minimise voids.
11.Investigate and respond to any complaints from customers or others.
12.Ensure appropriate records are kept regarding customers and any other matters concerning service delivery.
Housing Management Duties
1.To work with the Housing Partner to Issue Tenancy Agreements, and to help
the customer to understand their rights as a tenant.
2.Support service users to claim the maximum housing benefit.
3.Support service users to manage their finances, including paying bills etc.
4.Ensure service users are supported to identify appropriate move-on accommodation.
5.Maximise rental, service charge and other income through effective management of void.
Financial Management
1.Accountability for the project budget, ensuring financial control.
2. Promoting best value, controlling expenditure, maximising customer contribution
3.Ensure effective management of a petty cash system.
4.Supporting service users to maximise their individual income and manoeuvre the Welfare Benefit Reform.
5.Ensure that service user’s monies are accounted for.
Other Duties
1.To work with and contribute to HAIL's Business Plan and Quality Monitoring System.
2.To play an active part in Management Group meetings.
3. To promote Health and Safety within projects and to complete audits as required
4.To take part in HAIL managers on-call rota.
5.To undertake any other duties within the scope of the post as directed by the Chief Executiveor the Service Director(s).
THIS JOB DESCRIPTION WILL BE REVIEWED AND AMENDED IN ACCORDANCE WITH THE CHANGING NEEDS OF THE SERVICE.
CRITERIA / Person Specification for Project Manager / (E) Essential /(D)Desirable
EDUCATION
/- Attended a basic education system.
- NVQ Level 4/QCF 5 inManagement or Care.
D
EXPERIENCE
/- 2 years management experience including staff management in a support or care setting.
- 1 years experience of supervising and appraising staff.
- 2 years experience of supporting people with learning disabilities within the community.
- Experience of working under a legislative framework, Care Standards Act, Care Quality Commission, Housing Related Support standards and Personalisation.
- Experience of supporting people with learning disabilities and behaviours, which may challenge the service.
- Experience of providing a housing management service.
- Experience of promoting customer service, involvement and participation and promoting customer based and led values.
- Experience of care planning (person centred plans, health action plans) and key working.
- Experience of providing services that promote Safeguarding and the protection of vulnerable adults
ATTITUDES
/- A commitment to working in an anti-discriminatory way and promoting diversity.
- A clear understanding and commitment to upholding the rights of people with disabilities living within the community.
- A commitment to promoting choice and for people with disabilities having control over their own lives, irrespective of their needs or disability. An understanding and commitment to personalised services.
- A clear understanding of how different people communicate and a commitment to communicate with people who may not use verbal language.
- A commitment to uphold HAIL’s mission statement and values base and toe ensure that these values are not compromised.
SKILLS AND ABILITIES
/- Skills in leading staff to work in different ways to better the service and to actively involve service users in this process.
- Ability to manage and develop the service to ensure the effective delivery of support and housing services, which are responsive to service user need.
- Ability to ensure professional effective staff management and to develop and maintain appropriate targets and quality standards for the service.
- Ability to work with the staff team, your line manager and others to resolve service problems.
- Ability to manage all resources within agreed budgets and effect budget control, to promote best value, and self directed payments
- Ability to ensure the service complies with all relevant legislation including Health and Safety legislation.
- A working knowledge of Care Standards Act, Care Quality Commission, Housing Related Support and Funding Frameworks for care and support.
- Ability to use basic information technology, including word-processing and e-mail, and to support staff in using IT.
- Ability to undergo training as a QCF Assessor to support staff to complete the units required to successfully pass their 6 month Probation period. To promote the HAIL QCF Centre and to support service users and staff in accessing this.
- Ability to compile and write reports and submit them within agreed deadlines.
- Ability to develop and market HAIL services to a wide range of customers.
Ref: PMJD/HAIL/13 Issue No: 03 Issue Date: 7 May 2014
Uncontrolled document when printed