HOURS PER WEEK
/ 37ESSENTIAL / DESIRABLE / HOW MEASURED
EXPERIENCE / Experience of strategic or operational ICT in a large organisation, preferably local government.
Detailed knowledge and support skills within ICT to deliver an effective and efficient service covering; (below as appropriate to specific team)
ICT Transformation
· ICT Business Partnering / Stakeholder Relationship Management
· ICT Transformation and improvement delivery
· Programme and project management
· ICT/Digital Innovation/technologies
· ICT Research
· Web technologies
ICT Business and Governance
· Experience in demand management of assets.
· Commercial ICT
· Business continuity planning.
· Central procurement/ordering
· Performance management
ICT Business Systems and Support
· 2nd/3rd line support either though working directly on the Service Desk or providing central and remote Desktop support.
· Application software/hardware installation, testing and support
· Hardware and system software for the council’s systems
· ICT capacity management
ICT Communications and Facilities
· Supporting Unified Communications technology, networks and telephony
· Voice and Data technologies
· Infrastructure design and development.
· IT Security principles / Application/EOI Form &
Interview
EDUCATION, TRAINING AND
QUALIFICATIONS / ITIL V3 Foundation / Application/EOI Form &
Interview
SKILLS AND
KNOWLEDGE / A sound grasp of current ICT issues, developments, legislation, trends and market.
Wide-ranging knowledge of local government structure, services, practices, current issues and legislative requirements.
An understanding of ICT business systems and the outcomes they are trying to achieve.
Team specific;
ICT Transformation
· Knowledge of Project Management and Business Partnering Processes
· ICT/Digital Innovation/technologies
· ICT/Digital Transformation and improvement delivery
ICT Business and Governance
· Knowledge of Demand and asset management systems.
· A working knowledge of procurement principles and NLC Financial Regulations
· Knowledge of Central ordering and invoicing.
· Knowledge of existing ICT Policies, Strategies and Standards.
ICT Business Systems and Support
· Knowledge of central and desktop software/ hardware installation, testing and support
· Hardware and system software technologies
· IT Solution Centre/Service desk environment
ICT Communications and Facilities
· Unified Communications technologies, networks and telephony
· Infrastructure design and development.
· IT Security principles
· Data Centre facilities / A basic knowledge of procurement principles and Financial Regulations / Application/EOI Form &
Interview
PERSONAL QUALITIES / Very good oral and written communication, including the ability to draft reports such as Project Briefs; lead workshops, give presentations and demonstrations.
Confidence in dealing with officers at all levels in the organisation, maintaining confidentiality and discretion
Ability to investigate and report on new technical areas using own initiative whilst, organising and undertaking research as appropriate / Application/EOI Form &
Interview
WORKING ARRANGEMENTS / Working to multiple deadlines, balancing effort between activities to achieve the best outcomes
Agile multi sites
Able to travel and work flexible hours in line with business need which may include evening and weekend working on occasions.
Able to transport themselves around the combined NLC and NELC geographic area. (ICT Business Systems and ICT Communication Teams only) / Application/EOI Form &
Interview
The post is subject to:
Disclosure of convictions under the Rehabilitation of Offenders (Exemption) Act 1974 Yes □ No ü
Political restriction Yes □ No ü
Employee:
(signed) / (print) / Date:
Manager: (signed) / (print) / Date:
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