HR Quiz Chapters 5-7 STUDY GUIDE
Version #1
Student: ______
1.Intelligence and dominance are two of the personal traits that predict who will rise to the assigned position of leader.
TrueFalse
2.When a coach is putting in more effort than a problem employee to correct the problem, reassignment or termination is likely appropriate.
TrueFalse
3.Supportive behavior is defined as the way in which a leader explains orders and reinforces directions.
TrueFalse
4.Low supportive/low directive leader behavior is labeled coaching.
TrueFalse
5.360-degree feedback can be a strong catalyst for a leader's personal growth.
TrueFalse
6.Legitimate power is often called authority.
TrueFalse
7.Compliance is the most positive outcome that can be obtained by exerting influence.
TrueFalse
8.A fundamental principle of the "manager as coach" image is that managers get rewarded for what their employees do, not for what managers do.
TrueFalse
9.The term "problem employee" is used to denote an employee who, after repeated feedback interventions, has not improved performance.
TrueFalse
10.Good business etiquette almost always includes a good, firm handshake with people who enter your office.
TrueFalse
11.Mangement-by-exception is a transactional leader behavior.
TrueFalse
12.To more effectively manage your boss, come prepared with a recommendation whenever you present a problem.
TrueFalse
13.Mentor is another term for coach.
TrueFalse
14.Good managers distribute rewards and punishments fairly.
TrueFalse
15.Which of these activities has the greatest impact on leadership development success?
A.Active learning
B.Exposure to senior executives
C.External coaching/mentoring
D.Cross-functional rotations
E.Global rotations
16.The story about the chef who gave servers and cooks $50 each to dine at a competitor's restaurant was provided to illustrate which of the transformational leadership behaviors?
A.Articulating a vision
B.Intellectual stimulation
C.Providing individualized support
D.High performance expectations
E.Providing an appropriate model
17.What did the researchers change in the Erick Sullivan case to improve people's impressions of Sullivan?
A.They reported Sullivan's age as twenty years younger.
B.They reported on Erica, not Erick.
C.They reported Sullivan as significantly overweight.
D.They reported that Sullivan was deceased.
E.They said Sullivan was more honest.
18.Good job descriptions do NOT contain:
A.working conditions.
B.educational requirements.
C.physical demands
D.salary requirements.
E.legal requirements.
19.Which one of these is NOT an organizational citizen behavior?
A.Altruism
B.Sportsmanship
C.Courtesy
D.Humor
E.Conscientiousness
20.Performance standards, set mutually between manager and employee, typically include all of the following EXCEPT:
A.performance goals.
B.professional conduct.
C.education and experience required.
D.developmental goals.
E.critical job duties.
21.Trusted and respected managers:
A.are the smarted managers.
B.are the most educated managers.
C.are devoted to building relationships that bring out the best in people.
D.are available 24 7 to their employees.
E.are found in private sector, more often than government or nonprofit organizations.
22.One of the principles of good performance management feedback is:
A.Be general.
B.Focus on the person, rather than the problem.
C.Maximize comparison to others.
D.Focus on the past.
E.Avoid absolutes.
23.A common mistake in performance management occurs when managers pay attention to ______exclusively.
A.attitudes
B.behaviors
C.results
D.skills
E.abilities
24.Transactional leadership:
A.damages the trust relationship in an organization.
B.provides a solid foundation for the relationship between employee and manager.
C.is only appropriate for seasoned, professional employees.
D.grows on the foundation of tranformational leadership.
E.engages the full person of the follower.
25.Which of these is the final step in a performance improvement discussion?
A.Agree on the problem.
B.Reinforce improvement.
C.Mutually discuss problem solutions.
D.Identify resources needed for improvement.
E.Create a timeline.
26.Work samples and assessment centers are types of:
A.unbiased interview techniques.
B.structured interviews.
C.performance tests.
D.cognitive ability tests.
E.behavioral interviews.
27.A recent Gallup study showed good coaching and performance management practices resulted in:
A.lower return rates in retail sales.
B.fewer complaints and grievances.
C.stock breakage reductions of sixteen percent.
D.decreases in employee turnover of seven percent.
E.sales increases up to $137,000 per employee.
28.The foundation of great leadership is built on:
A.emotional intelligence and attention to detail.
B.integrity and determination.
C.charisma and intelligence.
D.task and relationship behaviors.
E.supportive and encouraging behaviors.
29.Much of your first business impression will be based on:
A.clothing and handshake.
B.background and references.
C.expertise and language skills.
D.writing skills and sense of humor.
E.your protégé and your age.
30.Which of these statements is NOT a basic premise of self-fulfilling prophecy?
A.People are brought into our lives for a reason.
B.We form certain expectations of people.
C.We communicate those expectations to others through behavioral cues.
D.People tend to respond to these behavioral cues by adjusting their behavior to match the cues.
E.The result is that the original expectation comes true.
31.Directive leader behavior is best described by these words:
A.manipulate, watch, and order.
B.tell, sell, and participate.
C.structure, control, and supervise.
D.praise, listen, and facilitate.
E.charismatic, transformational, and transactional.
32.Which one of these managerial behaviors is NOT suggested as a way to build professionalism by getting to know subordinates?
A.Practice MBWA.
B.Get your hands dirty.
C.Read subordinates' personal email files.
D.Arrive early and leave late for meetings.
E.Regularly talk a little about yourself.
33.What is the best way to build reward power?
A.Actually reward people.
B.Maintain budget control.
C.Obtain advanced information.
D.Reveal specialized information.
E.Get promoted.
34.Supportive leader behavior is best described by these words:
A.encourage, substitute, and excuse.
B.participate, delegate, and tell.
C.structure, control, and supervise.
D.praise, listen, and facilitate.
E.charismatic, transformational, and transactional.
35.Key elements of the transformational leadership behavior, identified in your text as providing an appropriate model, are:
A.search and speak.
B.try and explain.
C.idolize and realize.
D.say and do.
E.demand and command.
36.A useful performance evaluation matrix includes ______and ______.
A.attitudes, actions
B.behavior, attitudes
C.results, behavior
D.skills, abilities
E.abilities, results
37.Where does "Know yourself" fit in the context of the steps to a great hire?
A.Manage your self.
B.Clarify the job context.
C.Establish a process.
D.Decide on methods and assess.
E.Prioritize culture fit.
38.Why are weak ties important in business power and influence?
A.Weak ties free people for concentrated work.
B.Weak ties are an important information gathering tool.
C.Weak ties create nimble, flexible office environments.
D.Weak ties preclude office politics.
E.Weak ties are built on during, trusted relationships.
39.A lack of inspired leadership contributes to:
A.sustained competitive advantage.
B.failed careers.
C.lower employee turnover.
D.stable product quality.
E.improved teamwork.
40.Superordinate goals:
A.are top-down.
B.are bottom-up.
C.are achievable only when all group members exert effort.
D.allow star performers to shine.
E.provide excellent backup plans and fallback positions.
41.______is a trait or personal characteristic shown to be a good predictor of leadership emergence.
A.Self-monitoring
B.Humility
C.Risk seeking
D.Height
E.Age
42.Which of these statements best defines the Great Man theory of leadership?
A.Leaders are more capable and possess a different set of traits than followers.
B.In emergency situations, great leaders suddenly appear.
C.In ordinary times, future great leaders build their skills for times of crisis.
D.Family background and genetics are crucial determinants of great leaders.
E.Public popular acclaim confers hero status on individuals.
43.Asch's work demonstrates the important role of ______as a powerful source of influence.
A.norms
B.conformity
C.coercion
D.adaptation
E.illusion
44.______is NOT a transformational leadership behavior.
A.Articulating a vision
B.Managing by exception
C.Fostering the acceptance of group goals
D.Providing individualized support
E.Providing an appropriate model
45.______is a social influence weapon.
A.Collusion
B.Coercion
C.Scarcity
D.Pressure
E.Rational persuasion
46.Applying power etiquette rules to self-introduction does NOT include:
A.Provide some hint to have the person remember you.
B.Stand up.
C.Shake hands.
D.Mention your faults or tell a shocking story to be remembered.
E.Give the other person a tidbit of information about you to draw them into the conversation.
47.The most effective influence outcome is:
A.compliance.
B.sanctions.
C.dependence.
D.commitment.
E.resistance.
48.The most dangerous kinds of symbols in the use of the social influence weapon of appeals to authority are:
A.coercion, reward, and reference.
B.titles, clothing, and automobiles.
C.scarcity, reciprocity, pressure.
D.hair, height, and age.
E.money and name.
49.Which of these statements is NOT a myth of power and influence?
A.Power can be used for good or evil.
B.Rationality is the best form of influence.
C.Power stems solely from one's position.
D.Sharing power weakens your own position.
E.Good manners are old fashioned.
50.Which one of these is NOT a myth about manager as coach?
A.People are naturally good observers of behavior.
B.Coaching is about personal style.
C.Coaching is for players at all performance levels.
D.Feedback is always effective.
E.Performance management is mostly common sense.
HR Quiz Chapters 5-7 Key
Version #1
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HR Quiz Chapters 5-7 Summary
Category / #ofQuestionsAACSBStandard:10 / 49
AACSBStandard:3,10 / 1
Baldwin-Chapter05 / 15
Baldwin-Chapter06 / 15
Baldwin-Chapter07 / 20
Bloomstaxonomy:Comprehension / 7
Bloomstaxonomy:Knowledge / 43
DifficultyLevel:Easy / 50
LearningObjective:1 / 15
LearningObjective:2 / 9
LearningObjective:3 / 2
LearningObjective:4 / 10
LearningObjective:5 / 9
LearningObjective:6 / 2
LearningObjective:7 / 1
LearningObjective:8 / 2
LearningObjective:9 / 1