Minimum Age: Must Be 18 Years Old Or Over

JOB DESCRIPTION

Job Title: Front of House Assistant

Department: Front of House

Minimum Age: Must be 18 years old or over

Responsible To: House Manager (Line Manager)

Duty Manager – Front of House (Supervision)

Purpose: To be part of the frontline delivery of dynamic, efficient and responsive customer service for Sheffield Theatres. Provide a welcoming, comfortable and safe environment for audiences and maximise sales of programmes, ice creams, merchandise etc.

Key Responsibilities:

To ensure the safety of the audience you must be fully aware and capable of rigorously enacting all emergency procedures including:

· Fire and other emergency evacuations.

· Personal safety in the event of incidents and/or accidents.

· Illness and accidents.

Under the direction of the Duty Manager, carry out all appropriate duties required including the following responsibilities:

· Ensure that all customers are greeted, made welcome and served in a friendly and hospitable manner. Thank customers for their custom. Take and check audience tickets, sell programmes and direct people to their seats

· Have an excellent standard of customer care to deal with comments, feedback and complaints in an efficient and friendly manner using good judgement within practices and guidelines.

· As required, remain in the auditorium during the performance to watch for and take action regarding any emergency, disruptive behaviour, or need for assistance.

· Staff the cloakroom as required.

· Maximise sales of programmes, merchandise, confectionary, ice creams etc.

· To be knowledgeable about and actively promote details of forthcoming events.

· Maintain security procedures and take all precautions to guard against theft and damage.

· Complete required documentation and administrative tasks as directed by your line manager, e.g. pay in sheets, time sheets.

· As required, undertake cleaning duties to set standards.

· As a term of your employment you may also be asked to undertake other duties commensurate with the activities of the Customer Services department.

· Comply with the organisation’s dress code and always report to work clean, tidy and in the correct uniform provided.

· Participate in all training and development initiatives as required.

PERSON SPECIFICATION/ COMPETENCIES

Essential:

· Customer service delivery to a high level of customer satisfaction.

· A confident, welcoming and capable manner sharing our commitment to creating a high quality experience for our diverse range of audiences.

· The motivation drive and enthusiasm to maximise sales of programmes, ice creams, merchandise etc.

· Good verbal communication skills including a good standard of spoken and English.

· A team-player who is personable, diplomatic and has the ability to communicate effectively with people at all levels both internally and externally.

· Committed, self motivated.

· Energetic, enthusiastic and resourceful, able to cope with the demands of working flexibly within the hours that a theatre demands.

· Must live within 8 miles travelling distance of the Theatre.

Desirable:

· Enthusiasm for and interest in theatre and performing arts.

· Recent customer care training.

· Basic, recent first aid certificate.

MAIN TERMS AND CONDITIONS

Job Title: Front of House Assistant

Pay: £8.45 per hour with a minimum call of 3 hours. Premium rates are paid for Sundays and Public Holidays.

Availability: Employment is on a casual basis, with hours offered as required (dependant on the number of performances per week). We require regular availability for at least 4 days a week including day time, evenings, Fridays, Saturdays and occasional Sundays.

Holiday: Holiday entitlement is based on 1 weeks paid holiday per 12 weeks worked (pro-rata for periods of less than 12 weeks). In addition there is an entitlement to 8 Public Holiday’s over a full year worked (pro rata for part year worked).

Front of House Assistant JD 0817