DT4H 04 (CCLD 334)Deliver services to children and families whose preferred language is not English or Welsh

Elements of competence

CCLD 334.1Work with children and families to assess communication needs

CCLD 334.2Establish and maintain communication to support service delivery

CCLD 334.3Monitor and evaluate communication support to ensure the needs of children and families are met

About this Unit

This unit is about delivering services for children and families whose first, preferred or home language is not English or Welsh. It may also include sign language users and may involve accessing services from other agencies.

This unit is for you if you work in a setting or service whose main purpose is to support the care, learning and development of children in partnership with their families. This unit will be useful for practitioners working in settings where additional resources, facilities or arrangements must be made in order to provide inclusive services for children and families.

Keywords

What we mean by some of the words used in this Unit
Alternative communication / This refers to any device, system or method of communication that helps individuals with communication difficulties to communicate more easily and effectively: e.g. communication boards, voice output communication aids, sign language or facial expressions, using symbols and gestures
Communication / Verbal and non-verbal, speaking, listening, reading, writing
Families / Includes parents (mothers and fathers) and carers and extended and chosen families who contribute significantly to the well-being of individual children and who may or may not have legal responsibility

Evidence Requirements for the Unit

It is essential that you adhere to the Evidence Requirements for this Unit

GENERAL GUIDANCE
  • Evidence must be provided for ALL of the performance criteria and ALL of the knowledge.
  • Work with children and families does not lend itself to a series of fragmented activities. When assessment planning it is essential that assessors and candidates identify opportunities to integrate a number of activities for assessment on any particular occasion.
  • Assessment of knowledge and understanding should wherever possible be carried out during performance to ensure that theory and practice are linked.
  • The evidence must reflect, at all times, the policies and procedures of your workplace as linked to current legislation and the values and the principles for good practice in children’s care, learning and development.
  • All evidence must relate to your own work practice.

SPECIFIC Evidence Requirements for this unit
Simulation:
  • Simulation is not permitted for this unit.

The following forms of evidence ARE mandatory:
  • Direct Observation: Your assessor or expert witness must observe you in real work activities which will provide evidence of some part of each element in this unit.
  • Reflective Accounts: You should describe your actions in a particular situation and explain why you did things. You may be able to use a reflective account to provide some of the performance evidence for this unit. e.g. how you have dealt with specific barriers to communication, how you have modified your service to support effective communication.

Issues for consideration:
  • The following performance criteria may be difficult to evidence by observation.
Element 2 – PC 2
Element 3 – PCs 1 and 3
Competence of performance and knowledge could also be demonstrated using a variety of evidence from the following:
  • Questioning/Professional Discussion: Questions may be oral or written. In each case the question and your answer will need to be recorded. Professional discussion should be in the form of a structured review of your practice with the outcomes captured by means of audiotape or a written summary. These are particularly useful to provide evidence that you know and understand principles which support practice, policies, procedures and legislation, and that you can critically evaluate their application e.g. the methods and approaches you use to communicate with children and families, the resources you require to deliver an effective service. In addition the assessor/expert witness may also ask questions to clarify aspects of your practice.
  • Products: These are non-confidential records made, or contributed to, by you, e.g. communication strategies, policies and procedures for delivering services using alternative methods of communication or different languages, evaluation and monitoring pro formas.
  • Confidential Records: These may be used as evidence but must not be placed in your portfolio, they must remain in their usual location and be referred to in the assessor records in your portfolio e.g. individual child or family records, confidential reports from other agencies.
  • Original Certificates and other evidence of prior experience and learning: Where you have relevant prior experience it must match the requirements of the standards. Certificates of training, awards and records of attendance must be authentic, current and valid. Your assessor will also want to check the content of such training so that this can be matched to the standards and check that you have retained and can apply learning to practice, e.g. ESOL training, training in alternative and augmented communication, courses in family support, effective communication training.
  • Case Studies, projects, assignments: These methods are most appropriately used to cover any outstanding areas in the knowledge requirement of your award.
  • Witness Testimony: Colleagues, allied professionals, children, young people, families and carers may be able to provide testimony of your performance. Your assessor will help you to identify the appropriate use of witnesses.

Knowledge specification for this unit

Assessment of knowledge and understanding should wherever possible be carried out during performance to ensure theory and practice are linked.

You need to provide evidence for ALL knowledge points listed below:

To be competent in this Unit, you must know and understand the following: / Enter Evidence Numbers
1Why it is important to work with families and children to assess their communication needs and how you can do this
2What is meant by a non-judgmental attitude and why it is important to demonstrate to families that you value diversity
3Methods that can be used to communicate with adults and children whose first or preferred language is not English or Welsh
4Services that may be available locally for children and families
5Specific issues for children’s development and learning in multilingual or bilingual settings or where children are learning through an additional language
6The advantages and disadvantages of using outside agencies or services to support communication in the setting
7The resources you may need in the childcare setting to encourage and support communication
8How you can encourage children in the setting to communicate with children whose first or preferred language is not English or Welsh and to value linguistic diversity.
9How to recognise communication differences and difficulties, the possible reasons for these
10Why it is important to evaluate the effectiveness of communication, and strategies you can use to do this
11Ways in which you could adapt the setting to support communication

CCLD 334.1 Work with children and families to assess communication needs

Performance criteria
Enter Evidence Numbers
DO / RA / EW / Q / P / WT
1Identify a range of possible options to support communication with families and between children in the setting
2Demonstrate a non-judgmental attitude that values diversity and recognises cultural, religious and ethnic differences
3Explore different communication methods with families and children, to facilitate communication
4Establish and agree families’ and children’s requirements for communication support
5Identify resources to encourage and support communication and enable families and children to use these in the setting
6Provide information to families and children about local language and communication support services in a format that can be easily understood

CCLD 334.2 Establish and maintain communication to support service delivery

Performance criteria
Enter Evidence Numbers
DO / RA / EW / Q / P / WT
1Provide detailed and accessible information about the service to families
2Encourage families to express their requirements of the service, using alternative communication methods they find acceptable
3Communicate with families using agreed methods and adopting an open and welcoming approach that is likely to promote trust
4Encourage families to share information about their child’s preferences, habits and routines, using alternative communication
5Help children to communicate with others in the setting, using agreed methods
6Accurately record the information provided by families, and the communication methods used

CCLD 334.3 Monitor and evaluate communication and support to ensure the needs of children and families to continue to be met

Performance criteria
Enter Evidence Numbers
DO / RA / EW / Q / P / WT
1Monitor children’s and families’ progress with communication in the setting
2Identify any communication problems or issues arising as a result of communication differences
3Agree with families and colleagues how such difficulties might be solved
4Evaluate the effectiveness of resources and services used to support communication
5Discuss families’ and children’s views on the effectiveness of communication resources
6Agree and implement any changes to communication services or resources
7Modify how services are delivered in order to support communication

DO = Direct ObservationRA = Reflective AccountQ = Questions

EW = Expert Witness P = Product (Work)WT = Witness Testimony

To be completed by the Candidate
I SUBMIT THIS AS A COMPLETE UNIT
Candidate’s name: ……………………………………………
Candidate’s signature: ………………………………………..
Date: …………………………………………………………..
To be completed by the Assessor
It is a shared responsibility of both the candidate and assessor to claim evidence, however, it is the responsibility of the assessor to ensure the accuracy/validity of each evidence claim and make the final decision.
I certify that sufficient evidence has been produced to meet all the elements, pcS AND KNOWLEDGE OF THIS UNIT and that the candidate has demonstrated the application of the princIples and values.
Assessor’s name: …………………………………………….
Assessor’s signature: ………………………………………....
Date: …………………………………………………………..
Assessor/Internal Verifier Feedback
To be completed by the Internal Verifier if applicable
This section only needs to be completed if the Unit is sampled by the Internal Verifier
Internal Verifier’s name: ……………………………………………
Internal Verifier’s signature: ………………………………………..
Date: ……………………………………..…………………………..

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Unit: DT4H 04 (CCLD 334)Deliver services to children and families whose preferred language is not English or Welsh