Counting rule ready reckoner
Homelessnessand housing activities
The ready reckoner contains a summary of performance measure and counting rules for the activities in scope of Service delivery tracking stage 2. Frequently Asked Questions for each activity are available on The Funded Agency Chanel which are available at and for secondary measures and other information please refer to the Policy and Funding Guidelines which are available at
Activity No. / Activity Name / Cumulative / Performance Measure / Service Description / Counting Rule20081 / Crisis Supported Accommodation / Yes / Number of new support periods with accommodation / There are three main types of crisis supported accommodation. These are:
•Short term crisis supported accommodation.
•Women and children’s refuges, which are dispersed houses across the state to keep women and children safe and stabilise their circumstances when they experience family violence.
•Youth refuges to get young people outcomes in education, employment, parenting skills and to connect them with family where appropriate. / Count the number of new support periods during the monthly reporting period..
20082 / Transition Support / Yes / Number of new support periods / Transitional support provides case management support, which may include counselling, crisis resolution, personal care, life skills training, information and advocacy and/or assistance with accessing appropriate long term housing and training and employment opportunities.
Case workers also provide direct support which typically includes assistance to meet the goals and outcomes identified in a person’s case plan. / Count the number of new support periods during the monthly reporting period.
20083 / Homeless Persons Support Services / Yes / Number of assists / Homeless persons support services offer a range of supports and practical assistance for people who are homeless or at risk of homelessness, including meals, living skills, information, counselling, personal care, health care, showers facilities and referrals. This may also include allowing other services such as legal services and health care services to be offered. / Count each time a client is assisted with food, information, counselling, general hygiene and other material items during the monthly reporting period
20085 / Telephone Information and Referral / Yes / Number of calls / Telephone information and referral undertakes an initial risk and safety assessment and makes appropriate referrals for women and children who are homeless or at risk of homelessness due to family violence, resulting in one of the following two actions:
•a brief intervention of support.
•entry into the homelessness and family violence service system when diversion is not possible. / Count the number of calls received that require a homelessness and family violence risk and safety assessment and response during the monthly reporting period.
91424 / Social Housing Advocacy and Support Program / Yes / Number of new support periods / The program provides assessment, referral and case management to address needs and risk factors that make tenancies within public housing vulnerable. / Count the number of new support periods opened during the monthly reporting period.
94113 / Housing Establishment Fund / Yes / Number of assists / The Housing Establishment Fund provides flexible funds to assist homeless people to access crisis, longer-term or alternative housing options, or to assist them to maintain their existing housing. / Count each time a person is assisted with establishment funding during the monthly reporting period.
94587 / Tenancy Administration - Crisis / Yes / Number of new occupancies / Tenancy management functions assist those most in need have access to transitional housing properties, the negotiation and monitoring of occupancy agreements, collecting rent from people and ensuring properties are maintained. / Count the number of new occupancies (by households) commenced during the monthly reporting period.
94588 / Tenancy Administration - Transitional / Yes / Number of new tenancies / Tenancy management functions assist those most in need have access to transitional housing properties, the negotiation and monitoring of tenancy agreements, collecting rent from people and ensuring properties are maintained. / Count the number of new tenancies (by households) commenced during the monthly reporting period.
94589 / Initial Assessment & Planning / Yes / Number of clients / Assessment and planning to determine if homelessness services are the appropriate response for the person seeking assistance. An initial needs-based assessment that includes the person’s safety and risk assessment, identification of the person’s immediate and longer-term housing and support needs, the development of a course of action to access services as required, referral to appropriate housing, support and material aid services, and monitoring the person’s access to services while waiting for other services. / Count the number of newclientswho have received a needs based assessment during the monthly reporting period
94675 / Private Rental Assistance / Yes / Number of new tenancies established or sustained / Private rental assistance aims to address and prevent homelessness by providing assistance to broker tenancy arrangements and provide financial assistance to people who are homeless or at risk of homelessness. / Count each new tenancy established (to address homelessness) or sustained (to prevent homelessness) for households provided with Private Rental Assistance during the monthly reporting period.
94827 / Homeless Grant Funding- Leasing (Head Leasing) / Yes / Number of new tenancies established or sustained / Head leasing aims to address and prevent homelessness by providing funding to registered housing agencies to lease properties from the private rental market. The agencies then in turn sub lease these properties to people who are at risk of or experiencing homelessness. / Count each new tenancy established (to address homelessness) or sustained (to prevent homelessness) placed into a tenancy involving a head leased propertyduring the monthly reporting period.
Notes:
Further information about cumulative and non-cumulative targets refer to the service delivery tracking online process frequently asked questions (FAQs) on the Funded Agency Channel
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© State of Victoria, Department of Health and Human Services June 2017.
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Ready Reckoner- Homelessness and Housing July 20171