Hospitality and Tourism

Hospitality and Tourism

Activity Guide

Objectives

·  Examine the relationship between employees’ attitudes and action, and customer satisfaction.

·  Explore the role of the hospitality, tourism, and recreation industry in terms of planning special events.

·  Demonstrate practices to appropriately greet customers on the phone and in person.

·  Demonstrate the ability to identify logical and quick solutions to customer concerns.

·  Plan and develop a special event for your classmates using your time management and leadership skills.

·  Explore opportunities for employment in the hospitality, tourism and recreation industry.

Teacher

Signs /

Day

/

Activity Name and Description

/

Evidence Worksheet/

Product

You /

Evidence Questions

You
1 / ØLodging Amenities
Generate a list of lodging amenities that appeal to teens / --- / 1
1 / The Greeting
Students learn the proper way to shake hands / --- / 3
2 / Reservation Agent
Role-play to better understand customer service / --- / 2
2 / Conflict Resolution Skills
Practice responding to hotel reservation scenarios / --- / 6
3 / Internet Research - Hospitality and Tourism Careers
An introduction to careers within the hospitality and tourism cluster / --- / 5
3 / Concierge Responsibilities
Practice the duties of a concierge / --- / 4
4 / Video - Customer Service
Learn about customer service and respond to critical thinking questions / --- / 4
5 / Word Scramble
Review terms by solving a word scramble puzzle / ü  / ---
5 / Narrative Writing / Checkpoint Test
Critical writing on customer service skills and Checkpoint Test / ü  / ---
6 / Class Trip Rating
Determine strengths and weaknesses for a planning committee / ü  / 2
7 / Class Trip
Explore various class trip destinations / --- / ---
7 / Establishing a Timeline
Select a major task and develop a timeline for completion / ü  / ---
8 / Trip Destinations
Evaluate possible class trip destinations and make a selection / --- / 2
8 / Internet Research - Hotel Amenities
Gather information regarding the amenities of various hotel options / ü  / ---
8 / Selecting the Best Accommodations
Choose an accommodation for the class trip / --- / ---
9 / ØClass Trip Brochure- Part I
Use Publisher to create an informational brochure for the class trip / --- / ---
10 / Class Trip Brochure- Part II – Complete brochure from Day 9 / --- /

---

10 / Argumentative Writing / Checkpoint Test
Critical writing on planning special events and Checkpoint Test / ü  / ---
10 / Career Planning
Research careers in the Hospitality and Tourism Career Cluster: Travel & TourismCareer Pathway / ü  / ---

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