HELP@HOME WORKER

JOB DESCRIPTION

Title of Post: Help@HomeWorker

Purpose of Post:To provide home based services which could include, cleaning, shopping, dog walking, companionship and any other non-personal care duties which will improve the quality of life of our clients

Accountable to: Help@Home Supervisor

Responsible for: This service does not carry line management responsibilities.

Location: clients homes in East Sussex

Hours: Flexible.

DUTIES AND RESPONSIBILITIES

Delivery of the Help@Home Service

  1. To provide the home based services which have been agreed in the clients personal plan
  1. To work only within the scope of practice which you are competent to complete and within the knowledge framework that has been provided
  1. To deliver the service to a high standard and in a compassionate manor
  1. To make and maintain contact with the clients to arrange or reschedule appointments as necessary.
  1. To deliver a person centred service.
  1. To actively promote Age UK East Sussex services.
  1. To feedback to the Supervisor or H&CDM any concerns you may have around safeguarding issues
  1. To review home and venue risk assessments at each subsequent visit
  2. Not to carry out work not on the clients plan unless agreed with the Manager or Co-ordinator
  3. To ensure that all clients are aware of their next appointment.
  1. To ensure you have been issued with all the correct supplies with sufficient for any new/prospective clients and to monitor stock levels
  1. To submit expense forms and time sheetsto the Co-ordinatorby the 8th of each month.
  1. To report any near misses, minor or major incidents/accidents to either the Co-ordinator or the Health & Community Development Manager as soon as possible and record on the relevant form.
  1. To work with theCo-ordinator to review and evaluate the delivery of the service
  1. To work withinthe policies and procedures of Age UK East Sussex.

Managing data

  1. To ensure all client information/details are treated as private and confidential in accordance with Age UK’s confidentiality policy.
  1. To ensure all client information/details are stored and transported according to Age UK’s Data Storage and Transportation policy.
  1. To keep information up to date so invoices are accurate
  1. To follow up “DNA” clients in accordance with the service’s procedure.
  1. To use Age UK East Sussex’s data base through the relevant smart phone app

Staff Development

  1. To attend the service’s mandatory induction and refresher training sessions.
  1. To participate in supervision,training and development opportunities and other events as appropriate
  1. To keep up-to-date withservice developments.

Quality processes

  1. To understand and act to the standards laid down by Age UK East Sussex
  2. To ensure that the correct up to date template documents are used.
  1. To ensure that all external complaints are logged and acted upon according to the complaints procedure
  1. To ensure that all non conformance of your service/activity (i.e. where the service/activity does not meet the standards expected) are raised with your line manager and logged on the appropriate form with agreed preventative action

Other

  1. To undertake any other duties as may be reasonably required

July 2016