We Would Appreciate Your Opinion on Our Service

Customer Service Survey

We would appreciate your opinion on our service.

Building A Better Business

Sample Question

What is your opinion of the quality of finish of the following?
(Please CIRCLE the appropriate NUMBER)
Excellent Good Fair Poor
Brickwork 4 3 2 1
Paintwork 4 3 2 1
1 / With regard to the INSIDE of your home, what is your opinion of the quality of workmanship and materials of the following:-
Excellent Good Fair Poor
Floor ( timber/concrete) / 4 3 2 1
Wall and ceiling plasterwork / 4 3 2 1
Internal paintwork / 4 3 2 1
Internal Doors / 4 3 2 1
Cupboards / 4 3 2 1
Wall tiling / 4 3 2 1
Overall impression / 4 3 2 1
2 / With regard to the OUTSIDE of your home, what is your opinion of the quality of workmanship and materials of the following:-
Excellent Good Fair Poor
Roof tiles / 4 3 2 1
Brickwork / 4 3 2 1
External doors / 4 3 2 1
Windows / 4 3 2 1
External paintwork / 4 3 2 1
Overall impression / 4 3 2 1
3 / Are there any items of material or workmanship that you are not entirely satisfied with?
(Please comment on the above items)
4 / How would you rate the service provided to you by our staff who handled your enquiries during construction?
Excellent Good Fair Poor
Knowledge / 4 3 2 1
Helpfulness / 4 3 2 1
Courtesy / 4 3 2 1
Meeting deadlines/appointments / 4 3 2 1
Overall impression / 4 3 2 1
5 / How would you rate the service provided to you at handover stage?
Excellent Good Fair Poor
Appearance of house / 4 3 2 1
Appearance of site / 4 3 2 1
Attitude of builder / 4 3 2 1
Attendance of any defects identified / 4 3 2 1
Overall impression / 4 3 2 1
6 / How would you rate the quality of printed materials we provide?
Excellent Good Fair Poor
Contract documents / 4 3 2 1
Specification / 4 3 2 1
User manuals / 4 3 2 1
Variations / 4 3 2 1
Handover documents / 4 3 2 1
Overall impression / 4 3 2 1
7 / Do you have any suggestion for improving our products/service?
8 / How would you rate the service provided to complete any items that may have been noted on your defects document?
Excellent Good Fair Poor
Appointment time / 4 3 2 1
Attitude of contractor completing items / 4 3 2 1
Cleanliness when complete / 4 3 2 1
Timing to complete / 4 3 2 1
Follow up by our supervisor / 4 3 2 1
9 / Now that the work has been completed, would you recommend the builder to your friends?
(Please tick the appropriate box)

YES

NO
We would appreciate additional comments you may care to make.

NAME______

TELEPHONE Home______Mobile______

Would you like us to contact you about any of the items in this survey?

Yes  No

Thankyou.