/ Brink Towing Systems

Ball Repair Form

/ KZ003/6
To be filled in by customer. One form per ball/housing.
Sent this completely filled in document together with the tow ball and housing* towards Brink Towing Systems.
* Housing not applicable for Retractable /

Date:

Customer information
Company name: / Tel no.:
Contact person: / Fax no.:
Address: / e-mail:
Zip Code + City: / Signature:
Product information
Typenumber towbar: / Description of complaint::
The repair costs will be charged in case the repair of the ball is not a guarantee item.(see terms of guarantee)
Send tow ball to:
Brink Towing Systems BV
Attn. After Sales
Industrieweg 5
7951 CX STAPHORST / After Sales:
Tel.: +31 522 469 355
Fax: +31 522 469 788
E-mail:
To be filled in by Brink
Article received on (date): / Type number tow bar.:
Type of tow ball: Order nr. in tow ball:
BMM BMA BMC
BM2 BMAR Retractable / In case of SmartTurn:
Blue SmartTurn
Black SmartTurn / Balll:
New
Used / Housing returned:
Yes
No
Complaint founded:
yes, / clearance observed on the ball
SmartShift broken, code 122__
SmartTurn broken
SmartTurn Lock doesn’t function / broken, code 052__
Key Broken
Other,______/ No, / No clearance observed on the ball
Ball can be well-mounted into the housing
Lock wasn’t broken
Other,______
Actions taken: / Replaced security housing (SmartClick) Replaced inner parts of ball
Replaced Operation knob Replaced several parts
Replaced ball Other ______
Judged by:
Conclusion
Repair is a guarantee item € 0
Repair is not a guarantee item € 39
Tow Ball can not be repaired € 128 / Judged by:
Sales order nr:
Terms of guarantee
Repair is free of charge for Tow Balls not older than 3 years old:
·  As proof a copy of the invoice of the installation of the tow bar should be sent with the parcel
·  The defect has been generated during normal use of the tow ball; There is no visible damage to the tow ball
Tow Balls can be repaired for € 39 excl. VAT en shipment costs when:
·  The tow bar is older than 3 years and/or no evidence of purchase (invoice) can be displayed.
·  There are possibilities for repair (The tow ball is not deformed).
Tow Ball will be replaced for € 141 excl. VAT en shipment costs when:
·  The age of the tow ball is not clearly stated or readable.
·  The tow ball can not be repaired.
When the age of the tow bar can not be proved by an invoice, Brink will decide if the tow ball will be repaired under guarantee.
A tow ball offered to Brink for repair always needs to be sent with this form.