Lifenet User Guide: Submitting a PSR V1.0

LifeNet User Guide: Submitting a PSR V1.0

SIEMENS LifeNet

User Guide: Submitting a Professional Service Request (PSR)

Version 1.0 – Last update: 8/1/2015

Siemens Healthcare USA

Getting Started

This document is designed to help LifeNet users navigate to the Professional Service Request feature, and to walk through how to submit these types of requests.

If you have yet to setup an account, please visit https://energized.siemensmedical.com/usalifenetregistration/ to create an account and log in. If you already have an account, you will need to log in to follow this guide.

What is a Professional Service Request (PSR)?

A Professional Service Request (PSR) is a custom work request that you can submit to Siemens for the following types of support needs:

Ø Interface Programming (importing or exporting data, results, and statuses to/from third party systems, etc.)

Ø Installation Programming (data migration, SAN migration, HA testing, disaster recovery testing, etc.)

Ø Consulting and Optimization requests (workflow customization, report template building, downloads and conversions, virtual/onsite education or support needs, etc.)

How to Submit a PSR

Please navigate to the LifeNet Login page and enter your user ID and Password to begin.

Once logged in, you can create a new PSR from either the “Home” page or the “Service Support” page. You can find the page options in the green bar across the top of the screen.

Once on the “Home” or “Service Support” page, click the Professional Request button in the right hand column to start the process.

After selecting the Professional Request button you will be taken to a validation screen. Select “Create New Professional Request”.

This next and final screen is the form you need to fill out regarding your request. The following customer information fields will auto-populate: Customer Submitted Date, Customer Phone Number, Customer Contact, and Customer E-mail Address. You may edit this information if it is incorrect.

Please fill in the information regarding the Project Manager at your facility that we should work with, and whether or not you are already in contact with a Siemens Consultant on this topic. This will help us route your request faster.

Additionally, please provide details of the services you are requesting in the “Service Summary”, and details of the Siemens product involved under the “Product Information” section. Lastly, please provide your authorization under the “Accepted and Authorization by Customer” section, and then click “Submit”.

Once your request is submitted, it will be routed and assigned to the Resource Deployment Manager (RDM) at Siemens. The RDM will work with the right channels at Siemens to generate a quote and email it to you. They will also update the status of the PSR in LifeNet to “WIMG – waiting for Approval”.

è At this point, you will need to sign the quote and return it with a valid PO by email. Siemens will update the status to “Approved” and work will begin.

How to Check the Status of your PSR

After you submit the PSR, you can check the status of your request at any time. Navigate back to the “Home” or “Service Support” page, and select Professional Request on the right hand side.

You will be taken to the screen where you submitted your initial request, but now you will also see a list of all previously submitted requests. Each PSR will have a “PSR Number” for tracking, and a status. You may click on the PSR number to open up the details of your request.

Questions?

Please contact your SY Product Sales Executive, or the LifeNet Support Team.

LifeNet Support Team Info:

Phone: 1-800-888-7436, Option 4

Email: