Work Experience Challenges for the Retail Business Diploma

Challenge / Research the structure and culture of the company and understand the main sales techniques used / Work-shadow a member of staff who deals with customer queries; support where possible and suggest new ways to improve service / Learn how to stock the shelves; check dates and labelling on fresh produce and investigate the company’s policy on quality control / Investigate the range of products on offer; become acquainted with the layout of the store and develop a typical ‘customer profile.’
Personal
Learning
and
Thinking
Skills / Creative Thinkers / Independent Enquirers / Reflective Learners / Team Workers / Effective Participators /

Self-managers

/ Independent Enquirers /

Self-managers

Generate ideas and explore possibilities
Ask questions to extend their thinking
Question their own and others’ assumptions / Analyse and evaluate information, judging its relevance and value
Plan and carry out research, appreciating the consequences of decisions
Explore issues, events or problems from different perspectives / Assess themselves and others, identifying opportunities and achievements
Invite feedback and deal positively with praise, setbacks and criticism
Evaluate experiences and learning to inform future progress / Collaborate with others to work towards common goals
Reach agreements, managing discussions to achieve results
Take responsibility, showing confidence in themselves and their contribution / Discuss areas of concern, seeking resolution where needed
Present a persuasive case for action
Identify improvements that would benefit others as well as themselves / Seek out challenges or new responsibilities and show flexibility when priorities change
Work towards goals, showing initiative, commitment and perseverance
Respond positively to change, seeking advice and support when needed / Identify questions to answer and problems to resolve
Plan and carry out research, appreciating the consequences of decisions
Analyse and evaluate information, judging its relevance and value
Support conclusions, used reasoned arguments and evidence / Work towards goals, showing initiative, commitment and perseverance
Organise time and resources, prioritising actions
Deal with competing pressures, including personal and work related demands
Diploma Content (Level 2) / Unit 1: Exploring Retail
LO.1 Understand the business of retail and supply chain logistics
LO.4 Know the importance of human resources in retail businesses
Unit 2: Exploring Retail Channels
LO.2 Understand the key trading activities of different retail businesses
Unit 5: Planning the Operations of Retail Outlets
LO.1 Know how retail outlets operate
Unit 8: Selling in Retail Businesses
LO.1 Understand the sales process
LO.2 Be able to identify customer needs / Unit 2: Exploring Retail Channels
LO.4 Be able for develop brands of retail channels
LO.5 Be able to develop promotional materials for retail channels
Unit 7: Customer Service in Retail Businesses
LO.1 Know the key principles and standards of customer service
LO.2 Understand the techniques used by retail businesses for delivering customer service
LO.3 Be able to communicate with different types of retail customers
LO.4 Understand how retail businesses monitor and improve customer service / Unit 4: Exploring the Retail Supply Chain
LO.1 Know about the retail supply chain
LO.2 Understand the internal and external factors that influence the retail supply chain
LO.3 Understand how to manage risk within the retail supply chain
LO.4 Be able to solve retail supply chain and storage problems
Unit 6: Stock Control in Retail Businesses
LO.1 Know the main features of stock control systems
LO.2 Understand common problems that arise in stock control
Lo.3 Be able to design simple stock control systems / Unit 3: Sourcing and Buying for Product Ranges of Retail Businesses
LO.1 Know about the role of the buyer and merchandiser in retail businesses
LO.2 Be able to develop customer profiles
LO.3 Understand how to source and build product ranges to meet customer needs
Unit 5: Planning the Operations of Retail Outlets
Lo.2 Know about retail layout planning
LO.3 Be able to plan retail outlets
LO.4 Be able to work as a member of retail outlet team