CIO WAVE VIII Winter 2001 – Part II
INTRO:Hello, this is calling from GPC Research. We're a professional public opinion research company. Today we're talking to a random sample of Canadians about some important issues. I'd like to assure you that we're not trying to sell you anything. I'd like to speak to the person in your household who is 18 years of age or older, and who had their birthday last. Is that you? (STAY ON THIS SCREEN IF THEY HAVE TO GET A NEW PERSON)
Yes - Continue......
No (for callbacks as well)...... => INT
Refused...... => INT
Alternate phone Number...... => TEL02
Q1:
Overall, thinking about the future of the country, how would you describe yourself on a scale from 1 extremely pessimistic to 7 extremely optimistic, with 4 being neither optimistic nor pessimistic?
Extremely pessimistic......
2......
3......
Neither optomistic nor pessimistic......
5......
6......
Extremely optomistic......
Don't know/ No response......
Refused......
Q2:
Generally speaking, how would you rate the performance of the Government of Canada? Please use a 7-point scale where 1 is terrible, 7 is excellent, and the mid-point is neither good nor bad?
Terrible......
2......
3......
Neither good nor bad......
5......
6......
Excellent......
Don't know/ No response......
Refused......
Q3:
Thinking about the issues facing Canada today, which one would you say the Government of Canada should focus on most over the next 5 years? (DO NOT READ + ACCEPT ONE RESPONSE)
Aboriginals/ Native issues......
Agriculture/ Farming......
Armed Forces/ Military......
Canadian dollar......
Crime/ Violence......
Deficit/ Debt/ Government spending......
Economy (general)......
Education/ Schools......
Environment/ Pollution......
Immigration/ Refugees......
Jobs/ Unemployment......
Justice system - Young Offenders Act, death penalty......
Medicare/ Healthcare......
National unity/ Québec's future......
Native fishing dispute/ rights......
Poverty/ The poor/ Welfare/ Homeless......
Social services - pensions/ daycare/ housing......
Stock market......
Taxes/ Tax reform/ GST (general)......
Trade/ Free trade/ NAFTA/ Global trade......
None are important......
Other (specify)......
Don't know/ No response......
Refused......
Q4:
In the past three months, approximately how often have you had contact with the Government of Canada for information or assistance (READ LIST)
Never...... => Q6
One......
Two......
Three......
Four or more......
Don't know/ No response (DO NOT READ)......
Refused (DO NOT READ)......
Q4A:
How did you contact the Government to get this service? (DO NOT READ - ACCEPT UP TO TWO RESPONSES)
Kiosk/ single-window centre......
Telephone......
Fax......
Internet......
Mail......
In-person visit to Government office......
Other (specify)......
Don't know/ No response......
Refused......
Q5:
And how do you rate the overall quality of the service or information you received? Please use a 7-point scale where 1 means very poor, 7 means very good and 4 means neither good nor poor.
Very poor......
2......
3......
Neither good nor poor......
5......
6......
Very good......
Don't know/ No response......
Refused......
Q6:
Do you have access to the Internet?
Yes......
No...... => Q8
Don't know/ No response...... => Q8
Refused...... => Q8
Q7:
On average, how many hours per week do you use the Internet? (TYPE IN THE NUMBER AT THE BOTTOM)
Don't know/ No response......
Refused......
Q8:
The current national government has just been re-elected to another mandate. I'm going to read you a series a two possible priority areas and I would like you to tell me which one you think Should be given the highest priority by the Government of Canada during it's new mandate. Then I'd like you to tell me, which of the two priorities you think Will be given the highest priority.
Press Enter or hit OK to continue......
Q8A1:
If you had to choose between ... (READ CHOICES) ... which do you think Should be given the highest priority.
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q8A2:
And which do you think Will be given the highest priority?
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q8B1:
If you had to choose between ... (READ CHOICES) ... which do you think Should be given the highest priority.
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q8B2:
And which do you think Will be given the highest priority?
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q8C1:
If you had to choose between ... (READ CHOICES) ... which do you think Should be given the highest priority.
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q8C2:
And which do you think Will be given the highest priority?
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q8D1:
If you had to choose between ... (READ CHOICES) ... which do you think Should be given the highest priority.
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q8D2:
And which do you think Will be given the highest priority?
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q8E1:
If you had to choose between ... (READ CHOICES) ... which do you think Should be given the highest priority.
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q8E2:
And which do you think Will be given the highest priority?
Level of taxation......
Unemployment......
Education......
Managing the economy......
Environment......
Crime and justice......
Health care......
Managing government operations cost-effectively......
Children's issues/ Child poverty......
Aboriginal issues......
Research, development and innovation......
Don't know (DO NOT READ)......
Refused (DO NOT READ)......
Q9:
Consider for a moment now that there is a slowdown in the national economy. In such an environment, what issue would you say the Government of Canada should focus on most? (DO NOT READ + ACCEPT ONE RESPONSE)
Aboriginals/ Native issues......
Agriculture/ Farming......
Armed Forces/ Military......
Canadian dollar......
Crime/ Violence......
Deficit/ Debt/ Government spending......
Economy (general)......
Education/ Schools......
Environment/ Pollution......
Immigration/ Refugees......
Jobs/ Unemployment......
Justice system - Young Offenders Act, death penalty......
Medicare/ Healthcare......
National unity/ Québec's future......
Native fishing dispute/ rights......
Poverty/ The poor/ Welfare/ Homeless......
Social services - pensions/ daycare/ housing......
Stock market......
Taxes/ Tax reform/ GST (general)......
Trade/ Free trade/ NAFTA/ Global trade......
None are important......
Other (specify)......
Don't know/ No response......
Refused......
Q10:
And, consider for a moment now that the national economy was to grow stronger. In such an environment, what issue would you say the Government of Canada should focus on most? (DO NOT READ + ACCEPT ONE RESPONSE)
Aboriginals/ Native issues......
Agriculture/ Farming......
Armed Forces/ Military......
Canadian dollar......
Crime/ Violence......
Deficit/ Debt/ Government spending......
Economy (general)......
Education/ Schools......
Environment/ Pollution......
Immigration/ Refugees......
Jobs/ Unemployment......
Justice system - Young Offenders Act, death penalty......
Medicare/ Healthcare......
National unity/ Québec's future......
Native fishing dispute/ rights......
Poverty/ The poor/ Welfare/ Homeless......
Social services - pensions/ daycare/ housing......
Stock market......
Taxes/ Tax reform/ GST (general)......
Trade/ Free trade/ NAFTA/ Global trade......
None are important......
Other (specify)......
Don't know/ No response......
Refused......
Q11:
Overall, thinking about your own economic future in the next twelve months, do you think it will get much better, slightly better, remain the same, worsen slightly or worsen a lot?
Much better......
Slightly better......
Remain the same......
Worsen slightly......
Worsen a lot......
Don't know......
Refused......
Q12:
Based on your experience or impressions how would you rate the Government of Canada on the following dimensions of service delivery. Please use a 7 point scale where 1 means poor and 7 means excellent, and the mid-point 4 is neither poor nor excellent.
Press Enter or hit OK to continue......
Q12A:
In terms of being Innovative
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q12B:
In terms of being Accessible
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q12C:
In terms of being Reliable
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q12D:
In terms of being Respecful
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q12E:
In terms of being Timely
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q12F:
In terms of being Courteous
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q12G:
The overall quality of service
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q13:
And using the same scale, how would you rate your provincial government on these same dimensions of service delivery. In terms of being ...
Press Enter or hit OK to continue......
Q13A:
Innovative
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q13B:
Accessible
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q13C:
Reliable
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q13D:
Respectful
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q13E:
Timely
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q13F:
Courteous
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q13G:
The overall quality of service
Poor......
2......
3......
Neither......
5......
6......
Excellent......
Refused......
DK......
Q14:
Now, I'd like you to think about some recent programs, services or initiatives from the Government of Canada. Please identify the one you have most recently heard about.
Open ended comment......
Don't know...... => Q16
Refused...... => Q16
Q15:
And where did you hear about this program, service or initiative? (DO NOT READ + MARK ALL THAT APPLY)
Television advertising......
Radio advertising......
Information which came directly to your home......
The Internet......
Newspaper advertising......
The news media (papers or television)......
Other......
Don't know......
Refused......
Q16:
Some people believe that if you phone the Government of Canada 1-800 number you will likely reach an answering machine. Other people believe that there will be a person to speak with. Which of these two points of views most closely reflects your own?
Likely reach an answering machine......
There will be a person to speak with......
Don't know......
Refused......
Q16A:
Some people believe that if you phone the Government of Canada 1-800 number that there will be a person to speak with. Other people believe you will likely reach an answering machine. Which of these two points of views most closely reflects your own?
Likely reach an answering machine......
There will be a person to speak with......
Don't know......
Refused......
Q17:
What Government of Canada program or service would you be most interested in learning about? (ACCEPT ONE RESPONSE)
Open ended comment......
Don't know......
Refused......
Q19:
DEMOGRAPHIC SECTION Finally, before I let you go, I just need to ask you a few questions for our statistical calculations In what year were you born? (Record year - XXXX)
Don't know/ No response......
Refused......
Q20:
What is the highest level of formal education that you have completed? (READ LIST)
Grade 8 or less......
Some high school......
Complete high school......
Technical, vocational post-secondary......
Some university......
Complete university degree......
Post graduate degree......
Refused (DO NOT READ)......
Q21:
What is your current employment status? Are you (READ LIST - ACCEPT ONE ANSWER ONLY)
Working full-time (35 or more hours per week)......
Working part-time (less than 35 hours per week)......
Self-employed......
Unemployed, but looking for work......
Attending school full-time/ A student......
Retired......
Not in the workforce (Full-time homemaker/ Unemployed, not looking for work)
(IF VOLUNTEERED: Other (do not specify))......
Refused (DO NOT READ)......
Q22:
Are you an Aboriginal person (e.g., native Indian from a specific band, Inuit or Metis)?
Yes......
No......
Refused......
Don't know/ No response......
Q23:
What is the language you FIRST learned as a child and still understand? [DO NOT READ, ACCEPT UP TO 3 RESPONSES]
English......
French......
Chinese......
Dutch......
German......
Greek......
Italian......
Japanese......
Punjabi......
Other (specify)......
Refused......
Don't know/ No response......
Q24:
And which of the following categories best describes your total household income? That is, the total income of all persons in your household combined, before taxes [READ LIST]?
Under $10,000......
$10,000 to $ 19,999......
$20,000 to $29,999......
$30,000 to $39,999......
$40,000 to $49,999......
$50,000 to $59,999......
$60,000 to $69,999......
$70,000 to $79,999......
$80,000 to $99,999......
$100,000 and over......
Refused......
Don't know/ No response......
Q25:
How would you rate your reading skills in <lang:1> for your main job: excellent, good, fair, poor?
Excellent......
Good......
Fair......
Poor......
Don't know......
Refused......
Q26:
How would you rate your reading skills in <lang:1> needed in daily life: excellent, good, fair, poor?
Excellent......
Good......
Fair......
Poor......
Don't know......
Refused......
INT99:
That's all the questions I have for you. Thank you for participating in this study. Have a great evening.
Complete...... => END
GPC Research