SYLLABUS HANDOUT

Fall 2010

Supervision for Foodservice

CHRM 2470 4A

Beth Augustyn

WELCOME TO

THE INSTITUTE FOR THE CULINARY ARTS

METROPOLITAN COMMUNITY COLLEGE

Metropolitan Community College

Course Syllabus – Academic Year/Quarter

COURSE IDENTIFICATION

Title:-Supervision for Foodservice

Prefix/Section: -CHRM 2470 4A

Credit Hours:-4.5

Class Begins/Ends-09/09/2010 – 11/18/2010

Meeting Day/Time:-Thursdays, 9:00a.m. – 12:40 p.m.

No Class Days-none

Last Day to Withdraw-11/03/10

Delivery Type:-Classroom

ClassLocation:-TBA

Lab Location:- none

Course Web Address:-

CONTACT INFORMATION

Instructor Name:-Beth Augustyn

Office Location:- N/A

Office Telephone:-402-498-3527

Facsimile:-N/A

Office Hours:-before & after class

Email Address:

Academic Program Area:-Culinary Arts

Dean’s Office Telephone:-402-457-2510

COURSE INFORMATION

Course Description:The roles of an effective foodservice supervisor will be considered. Methods of recruiting, selecting, training and evaluating personnel are covered, as well as team building and managing conflict.

Course Prerequisites: None

Course Objectives:Upon completion of this course, each student will be able to:

1. Write job descriptions and specifications;

2. Compare training methods and construct an effective training program;

3. Develop interviewing knowledge and skill;

4. Identify the proper roles of a foodservice supervisor; and

5. Identify the principles of proper evaluation, motivation, and team building.

Required & Supplemental Materials:

NRAEF ManageFirst, Human Resources Management & Supervision, Competency Guide

New text book is required if student wishes to take NRAEF Certification Exam (answer sheet included with all new books)

Course Structure:

  1. Lectures, discussion, activities, reading, project work, papers, exam

ASSESSMENT OF STUDENT WORK

  1. Types of Assessment/Assignments
  2. Attendance and class participation,
  3. Chapter Reviews – Chapter reviews are required for each chapter covered in the Competency Guide. When we cover more than one chapter in a week, only one report will be due for both chapters the following week. The chapter reports should include a minimum of two paragraphs. The first paragraph should summarize what you learned in the information covered in the chapter & class discussion, this can be bulleted or in paragraph format. The second paragraph should apply the information covered to the real life work environment.
  4. Article Review - Each week an Article review is required focusing on the lecture from the previous week. The review is to be on a related topic and follow the Article Review Format. A copy of the article is to be attached and the work cited according to standard bibliography format.
  5. Project – Design your own fictitious company and progressively develop a human resources plan for a given employee
  6. Summary of Business – 1 page description of the business you will be designing in the development of a Human Resource Plan
  7. Job description– Develop a job description for a chosen position within your business. It should include components listed on pages 29-30 of the text; example job descriptions are on page(s) 31 & 32.
  8. Organizational Chart & Reporting Relationships – Prepare an Organizational Chart for your business; and the reporting relationship of the chosen position to other positions within the organization that do not have direct reporting relationships.
  9. Recruitment Ad– Prepare a recruitment ad for the chosen position; following guidelines on pages 58-59 of the textbook. Write a brief summary (1 paragraph) on how/where the ad will be placed or communicated.
  10. Interview questions – Prepare a minimum of 10 open-ended interview questions for your chosen position; examples page 78 of text.
  11. Orientation Process – Prepare an Orientation Process for your business to include: welcome activities, legal/paperwork activities, and orientation activities (checklist), position responsible for each task and timing for completion; examples of checklists on pages 111 & 112 in textbook.
  12. Employee Recognition/Incentive Program –Design an Employee Recognition or Incentive Program for your business to include: type of program (service, productivity, satisfaction, safety, etc.), who will be eligible, how long it will run, how it will be evaluated, what are the rewards, when will it be run and who is responsible for coordinating the program.
  13. Training plan – Develop a Training plan for a specific task or training of a new employee for your chosen position. It should include the following:
  14. Goal/Objective, Method of Instruction, Who will attend training, Who will conduct training, Where will training be conducted, Equipment needed, Safety information, What to do, How to do it, Performance standards, and Evaluation of training.
  15. Position Checklist – create a checklist for your chosen position: sanitation, opening, closing (one checklist)
  16. Employee evaluation–Design your Employee Evaluation to include:
  17. Name of Employee, Date, Current Position, Evaluation Date: From – To, Job Specific Goals, Performance Standards, Comment space - supervisor & employee, Total Rating, Follow-Up or Action, Signature of both supervisor & employee
  18. Written Procedure for Evaluation: Timing for evaluation: 90 days, 6 months, annually, on anniversary date, hire date in position, first of the year – all employees, etc.
  19. What is tied to evaluation: compensation, training plan, developmental plan
  20. Sexual Harassment Policy– write a sexual harassment policy for your company. It should include the following: definition of sexual harassment, company statement, procedures for reporting and consequences.Or Exit Interview – write an exit interview that will be used by your company for the position on which you completed a job description.
  21. Final Exam – NRAEF Certification Exam
  22. Read chapters assigned prior to each class, according to syllabus, and be prepared to discuss
  23. All assignments must be turned in as specified in the syllabus. Late papers will receive a 10% deduction of total points possible, each week late.
  24. Attached schedule of assessments/assignments
  1. Grading Policy
  • Grade Points
  • A: 92-100%
  • B: 84-91%
  • C: 77-83%
  • D: 70-76%
  • F: >70
  • Course Requirements:
  • Attendance & Participation in Class -100 points
  • Chapter Summary - 120 points
  • Article/Work Reviews - 120 points
  • Project - 220 points
  • Final Exam - 100 points

Total possible – 660 points

  1. Assessment of Student Learning Program:

Metropolitan Community College is committed to continuous improvement of teaching and learning. You may be asked to help us to accomplish this objective. For example, you may be asked to respond to surveys or questionnaires. In other cases, tests or assignments you are required to do for this course may be shared with faculty and used for assessment purposes.

  1. Maintenance of Student Records
  2. Chapter Summary/Outline, Article Review and Project work will be reviewed and graded weekly.
  3. Project work will be available one week after the end of the quarter,
  4. Certification status will be given to students when returned from NRAEF, usually 2-3 weeks after end of quarter
  5. Final grade will be available through WebAdvisor
  6. Student tests, papers, projects, etc., that are graded by faculty for determining the final grade and were not returned to the student, will be kept for one (1) year.

INSTRUCTOR’S EXPECTATIONS OF STUDENTS

Required Expectations

  1. Attendance Policy – Students will accumulate points for attendance. An attendance sheet will be available each class. It is the student’s responsibility to sign in for each class. This will be the permanent record of attendance. Three absences will result in failing the course (unless prior arrangements have been made with the instructor).
  2. Expected Classroom Behavior:
  3. Be on time – start on time
  4. All cell phones should be turned off during class
  5. Free to take a break if needed
  6. Appreciate other points of view
  7. Respect others’ desire to learn
  8. End on time

Notice: This syllabus is written as an expectation of class topics, learning activities, and expected learning outcomes. However, the instructor reserves the right to make changes in this schedule that may result in enhanced or more effective learning for students. These modifications will not substantially change the intent or objectives of this course and will be done within the policies and guidelines of MetropolitanCommunity College.

Communication Expectations:

When you communicate with others in this course, you must follow the Student Code of Conduct ( which calls for responsible and cooperative behavior. Please think critically, ask questions, and challenge ideas, but also show respect for the opinions of others, respond to them politely, and maintain the confidentiality of thoughts expressed in the class. You may also wish to review information at

Academic Honesty Statement:

Students are reminded that materials they use as sources for classwork may be subject to copyright protection. Additional information about copyright is provided on the library website at or by your instructor. In response to incidents of student dishonesty (cheating, plagiarism, etc.), the College imposes specific actions that may include receiving a failing grade on a test, failure in the course, suspension from the College, or dismissal from the College. Disciplinary procedures are available in the Advising/Counseling Centers or at

Student Withdrawal:

STUDENT WITHDRAWAL: If you cannot participate in and complete this course, you should officially withdraw by calling Central Registration at 402-457-5231 or 1-800-228-9553. Failure to officially withdraw will result in either an attendance-related failure (FX) or failing (F) grade. The last date to withdraw is noted in the CLASS IDENTIFICATION section of this syllabus.

LEARNING SUPPORT

MCC's AcademicResourceCenters, MathCenters, and WritingCenters offer friendly, supportive learning environments that can help students achieve educational success. Staff members in these centers provide free drop-in assistance with basic computing, reading, math, and writing skills. Self-paced, computer-assisted instructional support in reading, vocabulary, typing, English as a Second Language, and online course orientation is also available.

Detailed information about the Academic Resource, Math, and WritingCenters is in the Student Handbook, College Catalog, and online at

Accommodations for Students with Disabilities:

If you have a disability that may substantially limit your ability to participate in this class, please contact a Disability Support Services Counselor located in the Student Services Office on each campus. MetropolitanCommunity College will provide reasonable accommodations for persons with documented qualifying disabilities. However, it is the student’s responsibility to request accommodations. For further information, please visit and/or contact Student Services.

TECHNOLOGY SUPPORT

For assistance with student email, passwords, and most other MCC technology, contact the Help Desk at 457-2900 or .

TECHNOLOGY RESOURCES:

By using the information technology systems at MCC (including the computer systems and phones), you acknowledge and consent to the conditions of use as set forth in the Metropolitan Community College Procedures Memorandum on Acceptable Use of Information Technology and Resources. It is your responsibility as a student to be familiar with these procedures. The full text of the Procedures Memorandum may be found at the following website:

Metro's Learning, Math, and WritingCenters can help you achieve educational success. The staff in these centers provide drop-in assistance with basic math, reading, writing and computer skills. We offer a friendly, supportive learning environment. Self-paced computer-assisted instructional support in reading, vocabulary, typing, English as a Second Language, and online course orientation is also available.

Detailed information about these services are in the Student Handbook, College Catalog, and online. Links to these resources are located at

REQUIRED ATTACHMENTS:

1.SCHEDULE OF ASSIGNMENTS

ARTICLE REVIEW FORMAT

Student’s Name

Name of Topic or Lecture

I.INTRODUCTION - An overview of the topic you chose, the article you selected and why. (Only 10 - 25 words).

II.ARTICLE REVIEW - Summary of the article. Just facts presented in the article – NO OPINIONS (200 words approximately).

III.YOUR OPINION - Ideas you would like to add. Your opinion about what the author presents. Justify your position (50 words approximately).

IV.APPLICATION - How does the information from this article and the class discussions apply to you, in becoming an effective professional manager and leader (50 words approximately).

Your ARTICLE REVIEW must follow this format and be labeled as such. You must also include a copy of the article and cite the source in standard bibliography format (APA format or MLA format).

Notes: Must be typed, double spaced

Grammar and spelling count – DOUBLE CHECK

MetropolitanCommunity College1CHRM 2470