Tuesday, April 14th

4:00 PM- 7:00 PM

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Registration Desk Open

Wednesday, April 15th

7:00 AM – 6:00 PM

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Registration Desk Open; Exhibits Open

7:00 AM – 8:15 AM

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Continental Breakfast Served

8:30 AM – 11:45 AM

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Introduction to Lean Six Sigma (Part 1)

Jerry Mairani, American Institute for Performance Management & Improvement

Leading the Lean Transformation

Steve Montes, Simpler North America, LP

Integrated Enterprise Excellence: Going Beyond Lean Six Sigma and the Balanced Scorecard (Part 1)

Forrest Breyfogle, Smarter Solutions, Inc.
Continuous Process Improvement (CPI), the Baldrige Criteria and ISO 9000
Joseph Mignione, JFM Global Consultants

12:00 PM – 1:00 PM

Lunch Served / City of Coral Springs: The Baldrige Journey in Government
Keynote Speaker: Christine Heflin, Active Strategy, Inc.

1:15 PM – 4:30 PM

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Introduction to Lean Six Sigma (Part 2)

Jerry Mairani, American Institute for Performance Management & Improvement

Integrated Enterprise Excellence: Going Beyond Lean Six Sigma and the Balanced Scorecard (Part 2)

Forrest Breyfogle, Smarter Solutions, Inc.

Does Baldrige Work Within Non-Profits, Governments, and Other Mission-Based Organizations?

Christine Heflin, Active Strategy, Inc.

We Are All Stuck in Our Created Reality

Dave Lehman, Applied Cognitive Science Inc

Pursuing Organizational Excellence: The Sharp Experience and Baldrige Criteria

Jason Broad, Sharp Healthcare

Thursday, April 16th

7:00 AM – 6:00 PM

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Registration Desk Open; Exhibits Open

7:00 AM – 8:00 AM

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Continental Breakfast Served

8:00 AM – 11:45 AM

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Top 10 “Opportunities for Improvement” of the CAPE Application Writing Process

Denise Shields, Shields Resource Group

Assessing Process Capability Using Minitab

Joel Smith, Minitab

Strategic Planning and the Journey for Continuous Improvement

Dr. David Spong, California Council for Excellence

Achieving Breakthrough Improvement Results in a Balanced Scorecard Framework

Christine Heflin, Active Strategy, Inc.

12:00 PM – 1:00 PM

Lunch Served

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Feather River Hospital’s Quest for Excellence

Wayne Ferch, Feather River Hospital

1:00 PM – 4:00 PM

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Comparing Tools for Performance Excellence

Mike Gozzo, Total Business Consulting Group, Inc.

The Quest for Excellence: How Port Hueneme is Transforming a $600 Million Government Organization

Captain John W. Ailes, Naval Surface Warfare Center, Port Hueneme Division

Excellence is a Journey, Not a Destination

Anthony Zavala, AZ Management Consulting

Creating the Core Systems that Ensure Successful Use of the Baldrige Criteria

John Vinyard, Genitect

4:00 PM – 4:30 PM

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What To Do On Monday Morning: Putting It All Together

A panel presentation with workshop speakers facilitated by Dr. David Spong

6:00 PM

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Dinner with the CCE Board of Directors: The Proud Bird, Los Angeles

Registration required at $48 per person

Friday, April 17th

7:00 AM – 3:00 PM

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Registration Desk Open; Exhibits Open

7:45 AM – 9:00 AM

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California Team Excellence Award Breakfast: Award Winner Recognitions

Keynote: Process Wrapped in Culture Leads PRO-TEC's Quest for Excellence
Paul Worstell, PRO-TEC Coating Company

9:15 AM – 12:00 PM

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CAPE Award Winner Workshops

2008 CAPE Award Winners

CTEA Award Winner Workshops

2008 CTEA Award Winners

12:00 PM – 12:30 PM

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CAPE Award Winner Reception/Networking

12:30 – 3:30 PM

Lunch Served /

California Awards for Performance Excellence Luncheon: Award Winner Recognitions

3:30 PM

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Adjourn Conference