OLD CHURCH SURGERY
Results of the Friends and Family Test – July 2017
Thank you for providing us with feedback, we received a total number of 9 responses with 100% of patients recommending our practice.
SUMMARY OF RESPONSES
Extremely Likely / Likely / Neither likely or unlikely / Unlikely / Extremely unlikely / Don’t Know8 / 1 / 0 / 0 / 0 / 0
Samples of the comments received are shown below:
Extremely Likely and Likely- IT IS REASSURING TO KNOW THAT WHEN WE, AS A FAMILY, NEED TO SEE A DOCTOR IT IS ALWAYS POSSIBLE; EVEN ON THE SAME DAY. SO, THANK YOU VERY MUCH.
- WHAT A WONDERFUL SURGERY, EVERYONE FROM RECEPTION STAFF TO THE DOCTORS AND NURSES ARE BRILLIANT! SUPER FRIENDLY AND ATTENTIVE. WE ARE RELATIVELY NEW PATIENTS TO THE SURGERY AND THE REGISTRATION PROCESS WAS EASY; AND THE SYSTEMS THE SURGERY HAVE IN PLACE ARE REALLY CONVENIENT. I’M SO HAPPY TO BE A PATIENT HERE!
- RECEPTION STAFF ARE EXTREMELY FRIENDLY AND HELPFUL; I ALWAYS GET AN APPOINTMENT WHEN NEEDED.
- STAFF AND DOCTORS ALWAYS READY TO HELP AND ASSIST.
- THE DOCTOR WAS RIGHT ON TIME AND THE RECEPTIONISTS HAVE ALWAYS BEEN VERY HELPFUL, THANK YOU VERY MUCH.
- THE DOCTORS/NURSES ARE BRILLIANT WITH EXPLAINING EVERYTHING YOU NEED TO KNOW AND ARE KIND AND HELPFUL
TO YOUR QUESTIONS. THEY SHOW GREAT UNDERSTANDING AND ARE GOOD AT WHAT THEY DO.
- I SAW DR ASLAM FOR AN APPOINTMENT AND WAS IMPRESSED WITH THE LEVEL OF CARE AND EMPATHY SHE EXPRESSED. SHE DID NOT TRY TO RUSH TO APPOINTMENT AND TALKED THROUGH A FEW ISSUES THAT I HAD.
Unlikely
- No responses were received in this category
Extremely Unlikely
- No responses were received in this category
0 spoilt responses were received and these have not formed part of our survey
From the June feedback, we are now reviewing the comments received to improve the service we provide. The positive comments about our staff are much appreciated and have been shared with all the staff here at the Old Church Surgery
If you would like further information on the Friends and Family Test then please speak with a member of staff.