New Pre-paid Card Website
Pre-paid card holders can manage their money through a website called Cashplus (http://www.mycashplus.co.uk/)
Registering on Cashplus
The first time go into this website and then click on the “Members Area” button, this will lead you to the login in screen.
The first time you go in, you will have to register by clicking on the register for members area, you will need your card and the 8 digit security code you would have received in a separate letter.
Follow the instructions on the screen, which will include entering an email address, setting up a username and password. Once completed you will be sent an email which you will need to click on a link to authorise and finalise the registration.
Once this is completed you can then use your user name and password to enter the members area.
Activate Card
You will now need to activate your card, click on “Activate card” and follow the instructions.
BEFORE YOU GO ANY FURTHER – NOTE:
Click on the “edit personal details” button and check the email address: If it is yours (Cardholders) then continue onto the payment and transfers instructions below.
IF NOT: Call 0207 153 8940 (This is an alternative number to the 0871 number given in the APS Paperwork and is charged at geographical charges and could be included in your free minutes package (depending on the telephone package you have) choose option 3, then 1, then 3, following instructions to talk to a customer service advisor, ask them to change the email address to yours.
This will take 24 hours to change, therefore take no further action for 24 hours, then sign in and check to see if the email address has changed, if it has continue below:
Payments and Transfers
Registering to use Payments and Transfers
Click on the “Payments and Transfers” tab, you will get a message asking you to click to “register” the payments and transfers facility.
Click on the underlined sentence.
You will then be asked what your preferential method of communication is, choose “email”
Then you will be asked to choose a memorable security question from a drop down selection, the answer must be 6 letters or more with no gaps.
Providing you have checked the email address is yours as described above about 2-5 minutes later an email will be sent to your email address.
Open the email and click on the big green button on the email.
This will take you back to the website and the payments and transfers screen will then advise you that it will take 48 hours to process.
After 2 days you will be able to continue as described below.
If you have followed the instructions above prior to checking your email address in the “Edit Personal details” page and you do not receive the email, check your email address in the “edit personal details” page and if it’s not yours call 0207 153 8940 choose option 3, then 1, then 3, following instructions to talk to a customer service advisor, ask them to change the email address to yours. Also ask them to activate the payments and transfers on line facility for you, as you do not get the option again once you have tried once.
Setting up Payees
Click on the “Payments and Transfer” tab
To create a new payee (PA, agency or HMRC) click on “pay a person”
Fill in the details and click on next
You will get a confirmation screen, double check the details, if correct click “confirm” if there is an error click “back” which will return you to the screen above.
If paying a company click on “pay a company”, this is only used for companies that are on the standard list. For all companies that are not on the list and you have the bank details, set up as a person as described above. The screen below is the Paying a company screen.
Use the drop downs to select companies or search, if you can’t find the company click on the “simply click here” and it will take you to the “pay a person” screen.
Viewing and Editing your Payees
Click on “Payments & Transfers” which will return you to the screen below
Click on “Manage your Payees”
From here you can see all your payees and edit or delete or pay from here.
Making a payment
In the screen above click on the “Pay” next to the relevant payee. You will then go to the payment screen with that payee’s details on it.
Enter the amount to be paid and from the drop down select the “one off immediate payment”
Click Next
You will get a confirmation screen, click confirm.
An email will be sent to your email account to confirm the payment has been sent.
Setting Up a Standing Order
Ensure you have set up the payee as described previously above. Then click on “Standing Orders”
From the drop down select, the payee you want to set up as a standing order and click “next”
Fill in the amount
Select the type of payment as “repeat until Cancelled”
Enter the date you wish it to be paid from
Select the frequency
Click on repeat until further notice
Click on next.
A confirmation screen will appear, check the details if correct click confirm.
Other facilities
The screens for each of the menu items are as follows:
Account Details
Statement
Security Code
Inbox
Top-up Query
Activate Card
Payments & Transfers
Edit Preferences
Add Card Holder
Edit Personal Details
Change Password
Block a Card
Transaction Dispute
Additional Access
Other Useful Information
If you are required to pay a contribution you can set up a standing order from your bank account to the sort code and account number on the letter that comes with the card.
If you are an employer – Eazypaye’s bank details are: Account Name: Eazy Payroll, Sort Code: 40-27-56, Account Number: 90006572. Call Eazypaye to confirm payment date to set up standing order. Charge is £12.95 per month.
Setting up a Direct Debit – If your supplier is happy to set up a direct debit, you will need to fill in their form with the following details:
Account Number: This is your unique Cashplus account number (printed on the front of your card).
Sort Code: 08-71-99
Bank Name: APS Financial Ltd
Bank Address: PO Box 52768, London, EC3P 3WR
If your Direct Payment stops and PCC stop putting money on the card – you will have to close the account with APS yourself by writing to Customer Services and return the card cut in half. Note: following receipt of your card(s) they will wait 10 days for transactions to be processed.
Send to:
APS financial Services Limited, Customer Services PO Box 466, Salford, M50 2XU
Troubleshooting
We have seen a number of problems with the website with different internet browsers. In particular Google Chrome and now Internet Explorer 10, APS continue to make changes to the website to keep up with the changes to the browsers but if you have a problem below are a few things to check to help.
Internet Explorer have done automatic updates to their browsers irrespective of which version you have, this is having an effect on the functionality of the Cashplus website, to rectify try the following actions:
Click on Tools (see next page)
Click on delete Browsing History ensure the boxes are ticked as below and click on delete
Then click on Tools again and this time select “Compatability View Settings”
If you are having a problem it is usually because the boxes look like the screen above, if it does, tick the bottom box so the screen looks like the one below and close.
By completing these tasks the website should work, however if it still doesn’t work, try a different browser, we have found that “Opera” works without any problems.