The Lehigh – Delaware Valley itSMF Local Interest Group and Moravian College invite you to a Service Management Conference and Vendor Fair.

The conference is Free!

Lunch isFree for those who register at http://home.moravian.edu/itil/

Prizes!

(i-Pod, memory sticks, itSMF polo shirts, and more)

The IT Service Management Conference and Vendor Fair will be held in the Priscilla Payne Hurd Academic Complex located at Moravian College in Bethlehem, Pennsylvania, on October 11, 2004 from 9:00AM until 4:00PM.

Participating Vendors include: Axios, Fox-IT, HP, ITSMI, ISS, Microsoft, Pepperweed Consulting, ISM (PerfMan), Peregrine, Remedy, SAP, and Virtus Partners.

Concurrent to the presentation topics and participating Vendors, we offer a 2 day, October 11-12, accredited course in ITSM Foundations™ delivered by ITSMI using real-world experience. This course is directed at practitioners and students that want to prepare for the ITIL Foundations certification exam. There will be cost consideration to Students and itSMF USA members for this training.

There will be several prizes given away (i-Pod Silver edition, Memory Sticks, shirts and more! ) to lucky participants (You need to be present at the drawing time). The Conference and Vendor fair admission is free. Lunch will be provided at no cost as part of your registration. (You need to register to receive the lunch!)

Register today!> http://home.moravian.edu/itil

Day 1

October 11, 2004

Time / Event
9:00 – 9:15 AM / Welcome and Opening Remarks
Hurd Atrium
9:30 – 4:00 PM / ITSM Foundations™ Training
Two day event - ITSMI
9:30 – 4:00PM / Vendor Exhibits – All Day
9:30 – 10:30 AM / ITIL Best Practices Presentation
What is ITIL? - Pepperweed
10:45 - 11:30 AM / ITIL Best Practices Presentation
Service Level Management – Fox-IT
12:15 – 1:00 PM / ITIL Best Practices Presentation
Configuration Management – Virtus Partners and HP
2:30 – 3:15 PM / ITIL Best Practices Presentation
Change Management - Peregrine

Day 2

October 12, 2004

Time / Event
9:30 – 4:00 PM / ITSM Foundations Training™ - ITSMI