PERSONAL INFORMATION
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Name: Dagmo Ahmed Jama Galaal
Nationality: Omani
Contact no.: 95228277
Address: P. O. Box 127
P.C. 134
Jawhart Al Shatti
OBJECTIVE
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To enhance my future career prospects I’m looking for employment in an organization that will enable me to reach my potential growth and recognizes my personal competence.
I would like to make use of my vast experience in Corporate Finance, Project Appraisal, Market Analysis, Operations, Marketing, Corporate Communication, Consumer Banking, Customer Service, Corporate Relationships, Sales Management and Training department
WORK EXPERIENCE
Jan 2011 HSBC - Oman
Till Date Head of Premium Banking
Wholesale Banking and Wealth Management Oman
Responsibility – To improve and implement a focused Premium Strategy (Premier & Advance), in addition to developing the Premier team across all Oman branches. Also to deliver the new Strategies inline with the Group directive that is designed locally to fit the market and to act as the link with the Private Banking to develop the onshore proposition and grow market share
Job Profile –
· Introduce the Premier & Advance (Premium) Proposition in HSBC Oman.
· Present the annual Premium Division business plan.
· Ensure the Premier Brand is promoted in line with core objectives.
· Facilitate and oversee the launch of new customer loyalty propositions
· Ensure the team achieves the key performance indicators in terms of profitability, cost, account quality and referral business.
· Continue focus on the internal control issues with utmost compliance with audit guidelines.
· Improve communication channels between the team, local management and the region.
· Implementation of activity management culture by introducing monthly performance tacking pack.
Aug 2008 HSBC - Oman
Jan 2011 Head of Business Banking
Commercial Banking Oman
Responsibility – To Lead, manage and motivate 3teams:
a) A team of credit relationship managers.
b) A team of sales officers, sales support and call centre.
c) A team of corporate customer services officers in the Head office Sohar & Salalah branches.
These teams main responsibilities covers all aspects of service and sales activates, commercial lending, business marketing, maximizing return for the HBME/HSBC Group through customized products and excellent services, and through leveraging HBME’s local and international network. Also represent HSBC in SME market and maintain senior level contact with key stakeholders e.g. Ministry of Commerce, Oman Chamber of Commerce, Central bank of Oman etc
Job Profile –
· Ensure selective acquisition of only high quality assets. To make sure that the lending team conducts semi annual portfolio reviews in an ongoing effort to maintain/improve the quality of the corporate portfolio.
· Strong drive on cash management and promote Corporate Customer Service banking, to improve yields and the overall risk profile.
· Drive the lending team to focus on increasing share of wallet from the existing corporate customer.
· Work closely with HSBC Regional/Global product specialists to oversee the development of business in Oman and increase network business.
· To review sales targets on a weekly basis and aim reaching 80% utilization of facilities extended to top names.
· Directs and controls the Business Banking and business development activities.
· Manage and coach 31 Business Banking staff members and ensure a high level of service and professionalism is displayed by a well developed and motivated team of relationship managers
· Develops and motivates Business Banking staff develop in line with business strategies.
· To proactively manage financial and non-financial risks, and to promote HSBC’s balanced risk culture.
· To develop bonding business (secured under bank risk) to increase fees/commissions. This will be used to support our network business and to support our cash management initiatives.
· A structured marketing call plan to be implemented, to monitor each Relationship Manager and Sales Officer weekly sales calls, significant transactions, business pipeline and marketing/prospect client list.
· To be focused on our marketing approach, increase client coverage, enhance market knowledge and improve our image in the market.
Oct 2007 Qatar National Bank - Oman
Aug 2008 Senior Manager
Corporate Banking
Job Profile –
• To deliver QNB Oman Business strategy on focusing on the large network names, government organizations, multinational companies and the subsidiaries, large local corporate and subsidiaries, and Public Sector Enterprises with strategic imports/exports. To deal with those companies that are within the top names in the industry they operate in.
• To ensure business structures facilities around trade and working capital needs and if opportunity available to consider project financing and structure term trade loans.
• To overseas the introduction of corporate banking products to support and further strengthen our corporate relationships.
• Target market for new acquisitions, considering only well diversified and reasonably recession proof companies with good growth potentials.
June 1999 Standard Chartered Bank
Oct 2007 Senior Manager
Wholesale Banking Oman
Responsibility - To position Standard Chartered Corporate Banking, Oman, as the provider of superior trade services allied with flexible and innovative financing to selected major players in identified business segments, as well as being a leading provider of cash management solutions both local and regional to the corporate and institutions clients.
Job Profile –
• Manage over 65 lending Large Corporate & Institutional Relationships
• Assessment of the Credit requirement of corporate customers conducting feasibility studies and complete analysis of associated risks.
• Evaluate the analysis of balance sheet, project financing progress reports, and cash flow forecasts.
• Structuring credit facilities to customers based on business requirements and associated risks.
• Work with the Regional/Global product specialists to develop new business opportunities.
• Review of account behavior statistics, customer profitably reports and Relationship Evaluation Reports.
• Monitor Corporate accounts, enhance profitability, and be alert to signs of any deterioration in business or account conduct. Arrangement of corrective actions, recovery plans providing assistance to customers to revive business.
• Maintain good quality asset portfolio and selective acquisition of only high quality assets.
• To strengthen the drive on cash management and promote cash management products banking.
• High emphasis in increasing share of wallet from the existing customers.
• To develop bonding business (secured under bank risk) to increase fees/commissions and to support our network business and cash management initiatives.
• Identify opportunities to enhance Economic profit from relationship and ensure satisfactory risk/reward ratios are maintained.
• Improve the branch customer service and profession image of the Bank. Provide efficient, effective and competitive services.
• Maintain close contact with business owners and key decision markets for acquiring a proper and close understanding of their business activities.
• To review team sales targets on a weekly basis.
• Work closely with Treasury on developing a client base for FX (Spot, Forward & derivative) business within our existing customer base and prospect list and endeavor to use treasury products to attract Government business.
July 1997 National Bank of Oman
May 1999 Senior Officer worked in 2 Departments (Trading Dept. & Retail Banking)
• Trained in all aspects of Banking operation
• On the job training assignments in Head Office Departments and Branches.
• Organizing in house training programs
• Planning and managing internal and external training programs
• Designing the first in-house Newsletter
• Marking bank products
• Monitoring branches marketing performance.
June 1994 Commercial Bank of Oman
June 1997 Public Relation Officer
• Designing promotional schemes
• Implementation of advertising campaigns
• Organizing and supervising draws and public events
• Preparation and control of adverting budget
• Writing press releases.
EDUCATION
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1990 Sultan Qaboos University – Collage of Arts
1994 B.A. Mass Communications
2004 Hull University (Business School) – UK
2007 M B A
TRAINING
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Trained in all aspects of Banking Operations
1994 On the job training programs in branches, Oman
1997
1997 Basic Banking and Bank Accounting, Oman
1998 On the job training in CBD branch & H.O. departments, Oman
1999 Credit Skills, Dubai
2002 Structured Trade Finance, Dubai
Credit Skills Assessment programs, Dubai
Trade Skills Assessment programs, Dubai
Credit Workshop, Singapore
2004 Business Goal Management, Malaysia
International Accounting Standard (IAS) and its impact on company financials, Dubai
Operational Risk bank module
2005 Advanced Credit Workshop, Thailand
Reputation Risk bank module
2006 Operation Risk Management program
Healthy & Safety program
2008 HSBC Social Engineering program
2009 Compliance and Reputational Risk program
Operational Risk Awareness
2010 Assets & Liability Management workshop, Dubai
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REFERENCES ARE AVAILABLE upon request
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