CALICO HOMES

JOB DESCRIPTION

POST: Performance and Information Analyst Salary:£24,000 spot

SERVICE AREA:ICT

JOB PURPOSE:

Supporting all data requirements, data integrity, data analysis and warehousing including management information reports to meet the needs of the business for the purpose of their service delivery and monitoring. Carry out regular data reliability checks and work with teams to ensure data integrity is achieved. Research benchmarking opportunities and raise awareness and comparisons.

NB This post, and the other Performance and Information Analyst post provide cover for each other in case of absence.

RESPONSIBLE TO:Performance and Improvement Manager

RESPONSIBLE FOR:None

KEY DUTIES AND RESPONSIBILITIES:

  1. To support compliance or legislative, regulatory standards and benchmarking requirements by extracting, analysing and providing relevant data or information from the main housing management and various bespoke systems.
  1. To run daily/weekly reports, design and establish new and existing key performance indicators and further enhance or develop reports, including the business intelligence reports.Provide supportto communicate results to the company through relevant Board reports.
  1. Provide support to collate regulatory or contractual returns and carryout benchmarking where appropriate, making recommendations for improvement where necessary.
  1. ToImplement or maintain data warehousing where necessary, gather performance or customer informationfor board or business intelligence reports and produce historical and predictive trend information to support effective decision making and business planning.
  1. To carryout programmed data reliability audits including the review of key reportsto ensure data integrity is achieved by highlighting issues immediately and making suggestions for improvement where necessary.
  1. To update the business on current performance through the ongoing collation and analysis of performance information and customer insight data, benchmarking where appropriate.
  1. Provide support to collate and produce necessary regulatory, benchmarking and contractual statistical returns to a high level of accuracy and within timescales.
  1. To develop and maintain bespoke Business Intelligence and customer insight reporting systems that are tailored to the specific needs of the business and support continual improvement.
  1. To implement and maintain new business intelligence, customer insight and non-housing asset systemsin response to business needs and delivered within timescales.
  1. To provide support and cover for the Performance Team, including backup support to business reporting requirements.
  1. To create action logs and testimonials of works and projects being completed by the Performance Team.
  1. To understand and develop the customer profiling information for geographical areas where we operate.
  2. To ensure compliance with the Company’s Equal Opportunities Policy.
  1. To be responsible for own Health & Safety and of others working close by
  1. To be proactively involved in the work of a Corporate Group, in order to make an effective contribution to the successful achievement of the group’s aims and objectives.
  1. To carry out any other duties appropriate to this post, as necessary or as requested.

FOOTNOTE

This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the post holder’s responsibilities.

CALICO HOMES

PERSON SPECIFICATION

POST:Performance and Information Analyst

Selection Criteria
/ Essential/
Desirable
E/D / Means of Assessment:
QUALIFICATIONS:
1 / Formal qualification or demonstrate a high level of experience and understanding in a related discipline / E / Application Form & Production of Certificate
EXPERIENCE
E1 / Experience of collecting and compiling statistical performance information and presenting in management reports using Crystal Reports or equivalent. / E / A/I
E2 / Experience of compiling, maintaining and presenting statistical and other management information and writing narrative reports / E / A / I
E3 / Experience in the use of reporting software tools e.g. Business Intelligence reporting and MS Office / E / A/I
E4 / Experience of liaising with and assisting managers at a senior level in the development of improvement reporting mechanisms / E / A/I
E5 / Experience of assessing and evaluationof service provision by understanding the needs of the business. / E / I
E6 / Experience of conducting market research and using survey software to develop surveys / reports on customer satisfaction e.g. SNAP or equivalent. / D / A / I
E7 / Experience of developing and maintaining databases using MS Access, and ability to write coding VBA and using query languages such as SQL, Oracle etc. / D / A/I/ S
E8 / Experience of managing projects and using MS project / D / A/I
SKILLS AND KNOWLEDGE:
S1 / Ability to communicate effectively across a variety of media, this includes good interpersonal and written skills and excellent negotiation skills. / E / I / S
S2 / Ability to competently use IT skills required for the role. This includes a wide range of software packages including the comprehensive use of Word and Excel and the technical ability to develop and use complex data management systems / E / A/I/ S
S3 / Excellent time management to meet deadlines and analytical skills with strong problem-solving techniques including attention to detail / E / A/I/ S
S4 / Ability to understand the needs of the business and demonstrates a positive approach to continuous improvement by contributing to resolving issues and conflicts in order to achieve outcomes such as service improvements. / E / I
S5 / Ability to work on own initiative and as part of a team. / E / I
S6 / Knowledge of survey methodologies, using sampling and weighting, data protection and best practice guidelines in gathering customer feedback / D / A/I
S7 / Ability to use MS Visio or similar to support with documenting processes in a process flow diagram or process map. / D / A/I/ S
OTHER REQUIREMENTS:
O1 / Commitment to quality, Equal Opportunities and customer care. / E / I
O2 / Willingness to undertake special tasks and projects as required and flexible in the approach to work to respond to internal customers / E / I
O3 / Enthusiastic and adaptable to change and new approaches / E / A/I

You will be expected to deliver the key objectives set for all Calico Managers (see attached list).

Method of Assessment

A Application form

IInterview

P Presentation

W Written Exercise

SSkills test

CProduction of Certificates

BEHAVIOURS:
The following behaviours describe how we expect staff to go about their work on a day to day basis. These behaviours help to create a workplace where everyone who works with Calico has the opportunity to learn and grow their talents in an environment where they feel valued and supported and where their efforts are rewarded and recognised. These behaviours will be assessed during the interview stage.
Passionate about customers
Customer focus is at the heart of what we do at Calico. This can be whether you deal with customers who live in our neighbourhoods or internal customers from other teams or partner organisations.
Rising to the challenge
Calico is an ambitious organisation that is determined to keep improving. This means that every member of staff should be supported to work at a pace and level that enables us to bring about the positive changes we want to achieve.
Committed to Calico
We all need to get the best out of our time at work and also put the best of ourselves into the work we do. To make sure we continue to achieve as an organisation we need dedicated staff to keep us moving forward.
Maximising Potential
There are always opportunities for us to work smarter, not harder, and that’s exactly what we need to do to make sure everybody achieves their potential. This means showing a willingness to try new things and put things right where necessary.
Inspiring leadership
We need confident managers who communicate honestly and appropriately, who lead by example and deliver on promises. They need to motivate, support, challenge and reward their teams to achieve high performance and coach their staff to unlock and develop their full potential / E
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