NSC is a wholesale manufacturer, distributing surgical instruments and consumables to the Australian healthcare industry. NSC is conducting a questionnaire to identify if our customers are happy with our customer service, product range and support.

The questionnaire will only take 5 minutes to complete. By completing this survey, you can go in to the draw to win a $250 Coles Myer voucher or $250 value of NSC shelving, baskets or accessories, just enter your details at the end of this survey, or leave blank if you wish not to enter.

Please return completed entries to:

Email: or your NSC Sales Representative

Fax: 1800 138 140

Or complete online at:

If you have any questions, please call Shannon Hughes on 02 9524 7046 or speak with your Sales Representative

  1. What type of hospital/healthcare facility do you work in?

Public hospital / Private ‘group’ hospital
Private independent hospital / Private clinic
Day surgery / Medical centre
Private rooms / Other:
  1. What is your job description:

NUM / Surgeon
Nurse / Clinical Educator
Director / Administration
Supply/Procurement / Other:
  1. What area within a hospital/ healthcare facility do you work in?

Operating theatre / CSSD
Ward / A&E department
General surgery / Orthopaedics
Plastic surgery & ENT / Gynaecology & obstetrics (maternity)
ICU / Anaesthetics
Infection control / Other:
  1. How did you become aware of the following NSC products

Have always purchased this / Was introduced by Sales Rep/ Customer Service / Trialled this product and liked it / Through NSC promotion / Through NSC website / Do not know this product / Other / N/A
Wound drains
Electrosurgical pencils, plates
Smoke evacuation pencil
Medicon surgical instruments
PEI laparoscopic instruments
Pulsed lavage system
Skin stapler
Cleaning brushes
Protection equipment
Ice & heat packs
Patient bedding
Shelving/ Compactors
Carts
  1. How satisfied are you with the product quality?

1
Very dissatisfied / 2
Dissatisfied / 3
Neither satisfied or dissatisfied / 4
Satisfied / 5
Verysatisfied / NA
Wound drains
Electrosurgical pencils, plates
Smoke evacuation pencil
Medicon surgical instruments
PEI laparoscopic instruments
Pulsed lavage system
Skin stapler
Cleaning brushes
Protection equipment
Ice & heat packs
Patient bedding
Shelving/ Compactors
Carts
  1. What type of education, inservicing and training do you require?

Videos / Face-to-face
Webinar / Instructional guidelines/ posters
Presentations / Training not important
Other
  1. Please select your overall satisfaction with National Surgical Corporation’s customer service and support

1
Very dissatisfied / 2
Dissatisfied / 3
Neither satisfied or dissatisfied / 4
Satisfied / 5
Very satisfied / NA
Level of customer service
Sales representative knowledge
Sales representative responsiveness
Product range
Price of products
Delivery of goods in timely manner
Number of back orders of products
Promotions
Training and inservice support
  1. What is the best method of ordering products from suppliers?

Online website / Fax
Email / Phone
Sales Representative / Other
  1. What would make you change a brand of product that your department had been using for a long time?(Select as many answers as you would like)

More cost effective option / Easier to use product
Improved relationship with
Sales Representative / Price promotion
(% discounted/buy 1 get 1 free)
Bundled offer / Bonus products
Loyalty program / Nothing, I wouldn’t change
Other
  1. What do you use the following social media/online systems for in a work environment?

Find information about products / Find information about suppliers / Look for new products / Find out about promotions / Source/view education and training material / Liaise with colleagues / Liaise with suppliers / Other / Do not use at work
Supplier websites
Facebook
Email
Linked In
Internal hospital portal
You Tube
Twitter
GS1 portal
  1. Is there anything else you would like to add or comment about NSC products or customer service

Thank you for taking part in our customer satisfaction survey. If you would like to enter the draw to win a $250 Coles Myer voucher or $250 of shelving, baskets or accessories from the NSC range, just enter your details below:

Name:
Hospital:
Email:
Phone: